NURSES!
Are you interested in becoming a Cannabis Friendly Nurse Advocate?
Would you like to work at home and earn money doing what you love?
If you said yes to these questions, we have a Cannabis Friendly ~ Nurse Advocate Starter Business package that will be of interest to you!
With the help of Dr. Bonni Goldstein’s amazing book, Cannabis Reveled, Nurses For Safe Access (NFSA) has developed a 30 continual educational hour preparation course, and included this curriculum in the Nurses For Safe Access personalized Cannabis Friendly Nurse Advocate business kits. The business kit offers the education you need and also supports your business with the needed legal forms, patient forms, and marketing materials providing Nurses, Safe Access into the medical cannabis business as Cannabis Friendly Nurse Advocates! We will help market your patient nurse advocate consultation business, by offering you, as an NFSA Nurse; a) brochures to promote your Cannabis Friendly Nurse Advocate business.
b) personalized business cards, c) car magnets* d) Power Point Presentations for support groups including a “Cannabis 101” video clip for your patients, with the keynote speaker being the prestigious Dr. Bonnie Goldstein.
Nurses across America are stepping-up and joining the NFSA Nurse-Advocate Collective to help our fellow American's who are suffering from pain and Opioid Substance Disorders. As you know people every day are becoming more and more disenfranchised from Western medicine; from our national growing opioid crisis, to the side affects of debilitating pharmaceuticals; and the soaring cost of healthcare and prescription drugs. People suffering from serious health challenges and life-threatening disease conditions are becoming more pro-active in seeking promising alternatives and many are exploring Medical Cannabis; "Nature's Medicine"as one of the most safe and viable options to address pain, opioid addiction, as well as many debilitating health conditions.
There is a great need for cannabis friendly nurse advocates, because so many people would like to try medical cannabis but don’t know who to ask, what to ask, and because the vast majority of their local dispensaries primarily cater to the recreational user.
A Recap on what NFSA provides in their Educational Business kits:
~ Individualize Business cards, car magnates, and power point presentations (for use in support groups) that you can use to become successful in your cannabis friendly, nurse advocate business venture.
~ a member of NFSA organization that also help will promote your cannabis friendly nurse advocate Business model.
~ Become A Independent Nurse provider for Medi-Cal / Medicaid programs. See the below attachment for RN and LVN hourly INP rates. Bill your State for your nurse advocate hours. The below attachment is California's EPSDT Private Duty Nursing program.
~ Have Safe Access Towards medicinal botanicals, mushrooms, nutritional supplements supplements and vitamins. As well as access to potent herbal formulas from the Amazon Rain forest which helps your Nurse Advocate career while supplementing your income!
~Patient forms
~Up to 75 hours** of Continuing Education Hours Available!
ALL THIS FOR AS LITTLE AS $600.00 !
About Us : https://www.nursesforsafeaccess.org/about-us
If you are interested in more information, please visit our website - http://www.nursesforsafeaccess.org or contact us directly at 909 336-4032
*car magnates are available in the gold and platinum kits only
**75 hours and access to herbal formulas from the Amazon rainforest is offered in the Platinum package only
Job Types: Full-time, Part-time, Contract
Salary: $80.00 to $250.00 /hour
License:
<ul><li>Registered Nurse (RN) (Preferred)</li></ul>

Cannabis Friendly Nurse Advocate

Duties/Responsibilities
<ul>
<li>Maintain a distribution process that is professional and safe for all patients and in compliance to federal and state guidelines. Greet patients when entering the dispensary with compassion and professionalism.</li>
<li>Accurately enter patient information into our database system and verify eligibility for purchase.</li>
<li>Provide exceptional customer service - always going the extra mile.</li>
<li>Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.</li>
<li>Work with a diverse group of personalities - employees and patients.</li>
<li>Possess excellent skills in mathematics.</li>
<li>Be extremely organized, efficient, and a good manager of time &amp; resources.</li>
<li>Navigate Windows, and multiple applications quickly, using short-cut keys and expert typing skills.</li>
<li>Clean, stock, and organize dispensary.</li>
<li>Conduct nightly inventory counts of all dispensary products.</li>
<li>Work cohesively as part of family/team environment.</li>
<li>Work on special projects and assignments designated by management.</li>
<li>Gathering and processing necessary information with detailed verification. Dispense medical cannabis to patients, entering each sale into the POS system and ensuring the dispensary area is clean and organized.</li>
<li>Ensure all stored cannabis is accounted for and the dispensary has adequate amounts of medical cannabis products for day-to-day operations.</li>
<li>Trained to oversee the day-to-day operations in the absence of the Dispensary Manager. Assumption of those duties would include financials, physical inventory, storage of cannabis,leading a team of employees, overseeing the cleanliness &amp; organization of the dispensary.</li>
<li>Answer telephone and email inquiries.</li>
<li>Knowledge of solid and liquid dosage medications and topicals dispensed. Explain treatment procedures and use of product.</li>
<li>Greet customers and help them locate merchandise.</li>
<li>Unpack, sort, count and label merchandise, including items requiring special handling or refrigeration.</li>
<li>Prepare labels by typing or operating a computer and printer.</li>
<li>Receive store and inventory supplies, notifying management when levels are low.</li>
</ul>
Education/Experience Required
<ul>
<li>Minimum Associates Degree or 2 years experience in medical clinic and or management experience with customer service base.</li>
<li>Demonstrate ability to support customers with knowledge and customer service.</li>
<li>Demonstrate ability to provide confidentially.</li>
<li>Follows/Acknowledges the strictest Federal and State Guidelines.</li>
<li>Understands the process of distribution and purpose of services.</li>
<li>Communicates effectively.</li>
<li>Strives for Excellence.</li>
<li>Provide a positive example of professionalism and exceptional work ethics throughout the corporation.</li>
<li>Perform other duties as required to successfully meet department and company goals and objectives.</li>
<li>Reports to Manager.</li>
</ul>
Hiring Requirements
<ul>
<li>Must be over 21 years of age.</li>
<li>Can legally work in the United States - all documentation required</li>
<li>Applicant must consent to a criminal background check</li>
<li>Must pass a drug screen or have a valid Maryland Medical Marijuana Patient Card</li>
<li>Must have a valid Maryland State-Issued ID or U.S. Passport</li>
<li>Must be able to occasionally lift 50+ pounds</li>
<li>Must be able to either sit or stand for long periods of time</li>
<li>Must have reliable transportation</li>
<li>Must have no scheduling restrictions.</li>
<li>Employment offers are contingent upon successful completion of the criminal background check and drug screen.</li>
</ul>
Benefits
After completion of a successful probationary period, full-time employees are eligible for the following benefits:
<ul>
<li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Product Discounts</li>
</ul>
Health for Life is an Equal Opportunity Employer that promotes the diverse talent of people from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, or veteran status. Additionally, Health for Life complies with all other relevant, federal, state, and local laws regarding employment practices.
Salary depends on experience.
Job Type: Full-time
Experience:
<ul>
<li>Management: 2 years (Required)</li>
<li>Customer Service/Hospitality: 5 years (Required)</li>
<li>Computer: 5 years (Required)</li>
<li>Cannabis Knowledge: 1 year (Preferred)</li>
<li>Retail: 3 years (Required)</li>
</ul>
Education:
<ul><li>Associate (Required)</li></ul>
Location:
<ul><li>Baltimore, MD (Preferred)</li></ul>

Assistant Manager - Medical Cannabis Dispensary

Would you like to work at one of San Jose's premier medical marijuana dispensaries? Canna Culture is looking to hire people who are reliable, friendly, good customer service skills, knowledgeable of the cannabis industry and its products, Willing to work in a relaxed environment, able to follow company policies with accuracy.
Ideal Candidate: 
<ul>
<li>Is extremely diligent, bright and driven.</li>
<li>Thrives in a startup</li>
<li>Shares our passion for cannabis</li>
<li>Has great interpersonal skills</li>
<li>Responsible and reliable-Friendly and Outgoing</li>
<li>Energetic and Positive attitude -Open to learning new skills</li>
<li>Comfortable with computers</li>
</ul>
Requirements: 
<ul><li>Must be available to work weekends and nights
</li></ul>
<ul>
<li>Full time</li>
<li>Over the age of 21</li>
<li>No criminal background (the City of San Jose requires background checks for all staff)</li>
</ul>
If interested in applying for the position submit the following: 
<ul><li>Resume</li></ul>
Job Type: Full-time
Salary: $14.00 /hour
Experience:
<ul>
<li>Customer Service: 4 years (Preferred)</li>
<li>Sales: 3 years (Required)</li>
<li>Receptionist: 1 year (Required)</li>
</ul>
Location:
<ul><li>San Jose, CA 95136 (Required)</li></ul>
Shifts:
<ul><li>Evening (Required)</li></ul>

Budtender /Receptionist

Duties/Responsibilities
<ul>
<li>Maintain a distribution process that is professional and safe for all customers and in compliance to federal and state guidelines.</li>
<li>Ensure all stored cannabis is accounted for and the dispensary has adequate amounts of medical cannabis for the daily operations.</li>
<li>Oversee the day-to-day operations of a busy upscale dispensary. Duties include financials, physical inventory, storage of cannabis,leading a team of employees, overseeing the cleanliness &amp; organization of the dispensary.</li>
<li>Verifiable product knowledge of flower, concentrates, edibles, topicals, dosing instructions, extraction methods, and methods of consumption.</li>
<li>Explain treatment procedures and use of product.</li>
<li>Unpack, sort, count and label merchandise, including items requiring special handling or refrigeration.</li>
<li>Prepare labels by typing or operating a computer and printer.</li>
<li>Receive store and inventory supplies</li>
<li>Clean and sterilize instruments and dispose of contaminated supplies</li>
<li>Follows/Acknowledges the strictest Federal and State Guidelines and ensures confidentiality</li>
<li>Understands the process of distribution and purpose of services</li>
<li>Communicates effectively</li>
<li>Strives for Excellence</li>
<li>Provide a positive example of professionalism and exceptional work ethics throughout the corporation.</li>
<li>Perform other duties as required to successfully meet department and company goals and objectives.</li>
<li>Lead and train a team of varying backgrounds and skill sets.</li>
<li>Greet patients when entering the dispensary with compassion and professionalism.</li>
<li>Accurately enter patient information into our database system and verify eligibility for purchase.</li>
<li>Provide exceptional customer service - always going the extra mile.</li>
<li>Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.</li>
<li>Work with a diverse group of personalities - employees and patients.</li>
<li>Possess excellent skills in mathematics.</li>
<li>Be extremely organized, efficient, and a good manager of time &amp; resources.</li>
<li>Navigate Windows, and multiple applications quickly, using shortcut keys and expert typing skills.</li>
<li>Clean, stock, and organize dispensary.</li>
<li>Conduct nightly inventory counts of all dispensary products.</li>
<li>Work cohesively as part of family/team environment.</li>
<li>Work on special projects and assignments designated by upper management.</li>
<li>Gathering and processing necessary information with detailed verification. Dispense medical cannabis to patients, entering each sale into the POS system and ensuring the dispensary area is clean and organized.</li>
</ul>
Hiring Requirements
<ul>
<li>Must have a minimum of two years documented and verifiable cannabis knowledge.</li>
<li>Bachelor's Degree or four years experience in medical clinic and or management experience with customer service or hospitality.</li>
<li>Reports to General Manager.</li>
<li>Must be over 21 years of age.</li>
<li>Can legally work in the United States - all documentation required</li>
<li>Applicant must consent to a criminal background check</li>
<li>Must pass a drug screen or have a valid Maryland Medical Marijuana Patient Card</li>
<li>Must have a valid Maryland State-Issued ID or U.S. Passport</li>
<li>Must be able to occasionally lift 50+ pounds</li>
<li>Must be able to either sit or stand for long periods of time</li>
<li>Must have reliable transportation</li>
<li>Must have no scheduling restrictions.</li>
<li>Employment offers are contingent upon successful completion of the criminal background check and drug screen.</li>
</ul>
Benefits
After completion of a successful probationary period, full-time employees are eligible for the following benefits:
<ul>
<li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Product Discounts</li>
</ul>
Health for Life is an Equal Opportunity Employer that promotes the diverse talent of people from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, or veteran status. Additionally, Health for Life complies with all other relevant, federal, state, and local laws regarding employment practices.
Salary depends on experience.
Job Type: Full-time
Experience:
<ul>
<li>Customer Service/Hospitality: 5 years (Required)</li>
<li>Computer: 5 years (Required)</li>
<li>Retail Management: 5 years (Required)</li>
<li>Retail: 5 years (Required)</li>
<li>Verifiable Cannabis Knowledge: 2 years (Required)</li>
</ul>
Education:
<ul><li>Bachelor's (Preferred)</li></ul>

Dispensary Manager - Medical Cannabis

Please come in with your resume and ask for Management for faster consideration: Management is available Monday, Tuesday and Friday from 12-7
122 Lincoln Blvd, #204
Venice Ca, 90291
You may Email your cover letter and resume in PDF format
We are a legal Medical and Adult Use Marijuana Dispensary
The candidate must be over the age of 18, be able to pass background check, and have open availability. We have a professional and sober working environment.
We Prefer someone who lives within 10 miles of Venice
We ask that you are friendly, outgoing, and willing to learn
Must be punctual, professional, and honest
Knowledgeable and passionate about cannabis
Must have reliable transportation
E-MAILS SENT WITHOUT RESUMES WILL BE IGNORED
We hope to have you as our newest team member!
Job Type: Full-time
Experience:
<ul><li>Customer Service Skills: 1 year (Required)</li></ul>
Work authorization:
<ul><li>United States (Required)</li></ul>

BudTender

A growing veteran owned and operated wholesale distributor is accepting applications from solid candidates 21 years old and older for a hard-charging Brand Ambassador to join our growing company. Candidates must enjoy engaging with others, possess integrity, and pay close attention to detail.
We are seeking a candidate with a positive disposition and innate people skills to develop long-lasting relationships with dispensaries, retail stores, and their customers throughout California. This is an exciting opportunity to join a leading company in a new, booming industry.
You must have experience in sales. Relationships in the cannabis industry are a plus, but not a requirement. You must be a self-motivated individual who can organize their schedule independently and manage their time well, remaining focused on the tasks at hand, and have the physical capability to be on your feet for most of the day.
Responsibilities: 
<ul>
<li>Visit retail locations and hold demo days on a daily basis.</li>
<li>Maintain a professional and positive attitude at all times.</li>
<li>Proactively engage with consumers, buyers, cultivators, manufacturers, and executives.</li>
<li>Track and manage Key Performance Indicators (KPI).</li>
<li>Maintain working knowledge of all of the brands the company represents.</li>
<li>Drive to retail locations across all Northern California.</li>
<li>Communicate, build, and maintain thriving relationships with club managers to drive sales in their retail locations.</li>
</ul>
Requirements: 
<ul>
<li>Must be 21 years old or older with valid government I.D.</li>
<li>Driver's license, clean driving record, and auto insurance.</li>
<li>Be on-site, on time for all trainings and events.</li>
<li>Excellent verbal communication and presentation skills.</li>
<li>Demonstrated ability to learn and apply product-related information in a professional manner.</li>
<li>High level of integrity, personal motivation, and sense of urgency.</li>
<li>Flexible schedule to be able to work all days of the week and weekend.</li>
</ul>
There is room to grow in the company for motivated performers with positive attitudes. If you would like to be part of our team and think you have what it takes, we would like to hear from you!
Job Type: Part-time
Salary: $20-25 per hour DOE
Job Type: Full-time
Salary: $20.00 to $25.00 /hour
Experience:
<ul><li>sales: 2 years (Required)</li></ul>
Education:
<ul><li>High school (Preferred)</li></ul>
Location:
<ul><li>Los Angeles, CA (Preferred)</li></ul>
License:
<ul><li>Driver's License (Required)</li></ul>

Cannabis Demo Rep

Summary

The Technical Writer is primarily responsible for supporting the organization’s innovative vision by creating, editing, and designing documentation, company policies and procedures, guides, handbooks, and other documents to support the efficient and compliant operations of TGS Management and its subsidiaries.

Essential Duties and Responsibilities
<ul>
<li>Coordinate with supervisor, staff, and stakeholders in small group settings to execute company mission statement and to establish and implement the Executive Officers’ vision through written documentation, digital communications tools, and oversee all corporate communications policies</li>
<li>Understand the complexity of compliance requirements governing our businesses, including the following types of regulatory agencies: Marijuana Enforcement Division, Fire Department, City Zoning and Planning, Colorado Department of Public Health and Environment, and more</li>
<li>Responsible for reading and interpreting regulatory requirements and legal text to relay information to stakeholders</li>
<li>Responsible for legal compliance with all regulatory requirements by creating, designing, and deploying written documentation, including but not limited to legal guides, handbooks, company policies, standard operating procedures, application materials, warnings and disclaimers, training curriculum, and manuals</li>
<li>Proofread and copyedit all Marketing/Design Department projects</li>
<li>Responsible for supporting company sales and marketing plans by coordinating with the Marketing/Design Department to create website content including informational articles, product descriptions, marketing and promotions content, and other written sales materials</li>
<li>Support Human Resources in training and recruiting efforts by writing and editing job descriptions, employee handbooks and manuals, training curriculum and training materials, memos or other documents, as needed</li>
<li>Support Wholesale Sales by creating sales copy and other business-to-business communications for concentrate processing and sales to licensed facilities</li>
<li>Perform research, conduct field interviews, site observations and reporting, and complete other information gathering to develop written documentation</li>
<li>Adapt to a variety of working environments with ability to gather information from a range of employees with varying technical complexity from entry-level to expert</li>
<li>Perform extensive online research, including researching government websites, including city, county, state, and Federal agencies in an efficient and logical manner</li>
<li>Synthesize complex, technical information into easy-to-read and user-friendly content</li>
<li>Responsible for creating and accessing documentation using a variety of software applications and operating systems</li>
<li>Maintain library of manufacturer equipment manuals</li>
<li>Execute editorial vision of written materials to ensure consistent voice, style, and adherence to company policy and all regulatory requirements</li>
<li>Participate in updating or adapting corporate writing style guide</li>
<li>Responsible for maintaining company standards for file naming conventions, corporate library organization, and other document handling</li>
<li>Help coordinate events and off-site marketing, as needed</li>
<li>All other tasks and job duties as assigned</li>
</ul>
Qualifications Education
<ul>
<li>Bachelor’s degree in Technical Writing, Technical Communications, English, Journalism, Communications, or equivalent field required</li>
<li>Bachelor’s degree in Computer Science or another technical field, with strong writing skills, also considered</li>
</ul>
Training
<ul>
<li>Must maintain current knowledge of and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management</li>
</ul>
Required Skills &amp; Experience
<ul>
<li>Excellent computer, mathematical, language, and reasoning skills</li>
<li>Mastery of Microsoft Office applications and familiarity with current versions</li>
<li>Technical skills to include digital file maintenance and handling, uploading, downloading, file conversions, file naming conventions, and document storage</li>
<li>Familiarity with word processing, design, database, point-of-sales, and web-based software applications</li>
<li>Excellent influential, collaborative, and relationship building skills</li>
<li>High-level attention to detail</li>
</ul>
Preferred Skills &amp; Experience
<ul>
<li>Knowledge of advanced Microsoft Word features, such as Styles, Field Codes, and Custom Tables of Contents</li>
<li>Understanding of basic printing, binding, and publishing needs as they relate to document security and distribution</li>
<li>Knowledge of basic marketing principles, such as seasonal campaigns, social media marketing, search engine optimization, and ability to write compelling sales copy helpful</li>
<li>Understanding of advanced technical systems, such as secure networks, backup servers, point-of-sales systems, surveillance and monitoring systems</li>
<li>Retail, operations and/or sales experience a plus</li>
<li>Experience working or volunteering in a library beneficial</li>
<li>Ability to prioritize tasks and meet deadlines with shifting workload in a fast-paced environment</li>
<li>Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities</li>
<li>Cannabis industry experience preferred</li>
</ul>
Other Requirements Physical Requirements
<ul>
<li>Must be able to individually lift up to 25 lbs.</li>
<li>Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time</li>
</ul>
**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**

Work Requirements
<ul>
<li>Must be able to work in an office environment with moderate to loud noise level</li>
<li>Must be able to work off-site in retail, manufacturing, or production facilities with moderate to loud noise level and changing working conditions. May require use of safety equipment or personal protective equipment, as needed.</li>
<li>Must be able to acquire MED Support badge ($75 Fee to State of CO) prior to beginning employment</li>
</ul>
Travel Requirements
<ul>
<li>Occasionally requires local travel, as needed.</li>
</ul>
Other Duties
<ul>
<li>This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</li>
</ul>
**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**

Technical Writer-Retail

JOB
 The CommunityIdeally located on the Pacific Ocean south of Los Angeles and, just west of Orange County, Long Beach is the sixth largest city in the State of California. Offering all the world class amenities of a large metropolitan city, coupled with its strong sense of community and pride, Long Beach is one of the most vibrant communities in the country. The City has been referred to as the &quot;Most Diverse City&quot; in the country by USA Today and one of the &quot;Best Communities for Young People&quot; two years in a row.With its ideal location in Southern California, year-round comfortable climate, healthy business environment and far ranging cultural pursuits, the City is alive with activity. Long Beach is home to an abundance of cultural and recreational options. Expansive beaches, three marinas, five golf courses, the Aquarium of the Pacific, the Queen Mary and the annual Grand Prix of Long Beach serve to draw 5.5 million visitors a year.The City's full-service commercial airport has preferred flight schedules, carriers, and an overall accessibility that makes it the travel friendly alternative to other Southern California airports. In addition, Los Angeles' rail transit system, the most used light rail system in the country, connects the city to the entire region. Long Beach continues to make significant investments in its parks, beaches, streets and other amenities (including a new city hall) indicative of the financial stability and health of the City.Long Beach is home to California State University, Long Beach, the second largest university in the state and ranked the No. 3 best–value public college in the nation. Numerous other major universities and community colleges are within short driving distance including UCLA, USC, Pepperdine University and Long Beach City College. Serving the K-12 student population, the Long Beach Unified School District consistently ranks among the Top 10 urban school districts in the country. City GovernmentThe City of Long Beach is a Charter City governed by nine City Council Members who are elected by district and a Mayor who is elected at-large. Elected officials also include the City Attorney, City Auditor, and City Prosecutor. The Council Members and Mayor are subject to a two-term limit, which allows them to serve for a maximum of eight years. The City Council appoints a City Manager and a City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is a full-service City providing all traditional public services. Over 5,400 full and part-time employees support municipal operations with the majority being represented by eleven employee associations. In addition to its traditional services, Long Beach also maintains one of the world's busiest seaports, which serves as a leading gateway for international trade. The City also has its own full-service commercial airport, a Gas &amp; Oil Department, and is one of only three cities in California with its own Health Department. To learn more about the City of Long Beach, go to www.longbeach.gov The Department and BureauThe Department of Financial Management administers the financial affairs of the City and provides related services to citizens, elected officials, and City departments. The Department is charged with managing revenues, expenditures, purchasing, accounting, budgeting, investments, cash management, and debt issuance and management. With a staff of approximately 240 employees, the Department includes the Bureaus of: Administrative Services, City Controller, Budget Management, Commercial Services, City Treasurer, Business Services, Fleet, and Financial Controls.The Commercial Services Bureau, comprised of 43 staff, provides a range of customer and financial services to the City and its residents including billing, collections, payment processing, and customer services. The PositionThe Department of Financial Management has an immediate opening for a full-time, at-will Customer Service Officer in the Commercial Services Bureau. The Customer Service Officer is a new management position responsible for overseeing and strengthening the Bureau's day to day customer support operations. The Customer Service Officer is one of two officer-level positions reporting directly to the Commercial Services Bureau Manager. The Customer Service Officer supervises teams consisting of a Customer Services Supervisor who oversees a group of Customer Service Representatives. Each team runs an independent operation. The Customer Service Officer will be assigned responsibility over two or more of the operations below. Operation assignments may rotate between bureau officers. Billing – This operation manages billing for various city functions, primarily ambulance services and parking citations. Other miscellaneous billing functions are also managed. Collections – The Collections team manages delinquent collections for the major City billings, including ambulance services, parking citations, business licenses and utilities. Collection activities for some other billings are also managed. The Bureau obtains small claims judgments where appropriate. Ultimately, if City collections efforts are not successful, the Bureau also manages the services of outside collection agencies and coordinates with the State's &quot;tax intercept&quot; program. Parking Citations – This group assists citizens with parking-related customer service questions/requests, ensures timely and accurate billing of parking citations and preferential parking permits, coordinates and ensures the training of Parking staff and issuing agencies for updated parking rules and regulations. Lobby In-Person Services – The In-Person Services staff is the front line contact for all customers needing assistance with community service, ambulance transport fees, business licenses, health permits, false alarms and all other non-utility inquiries. Additionally, this operation also creates field activities for utility workers and initiate, cancel, transfer or re-connect utility services. Central Cashiering – This function coordinates the receipt of payments in the City, which includes a large volume of in-person customer payments and account inquiries. The bulk of the in-person payments are ambulance bills, utility bills, and parking citations. Central Cashiering also processes checks received by mail, monitors credit card processing, including remote pay stations, and provides secure storage of cash until its bank transport by commercial courier services. A new responsibility is handling tax receipts, potentially in cash, from cannabis operations that are now legal in Long Beach.
 
EXAMPLE OF DUTIES
 Roles and Responsibilities Continue to improve and maintain customer service to best serve residents and City departments. Plan and review the work plan for assigned staff; monitor work activities, projects, and programs; aid staff in learning new job skills and developing existing ones; evaluate work products, methods, procedures, and other performance; meet with staff to identify and resolve problems. Leverage current system capabilities, optimizing the Bureau's productivity and revenue projections Develop and implement written procedures, policies, standards, and training programs. Analyze customer information and evaluate the results to best resolve customer challenges. Manage assigned contracts (e.g. contracts related to: citywide payment processing, collections systems, ambulance billing, parking citations systems and services). Contribute to system administration, including configuration, workflow/approval processing, and user security access. Document and analyze reports of software deficiencies and facilitate citywide resolution. Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels. Establish and maintain relevant controls and feedback systems to monitor multiple operations. Provide back-up support, as needed, for the Bureau's Financial Services Officer and Commercial Services Bureau Manager. Back-up duties include: budget oversight for the Bureau, supervision of the Cashiering Division, and general oversight of the bureau. The Ideal CandidateThe ideal candidate is a strategic thinker that brings high levels of vision and innovation in tandem with the proven ability to operate in a fast paced, fluid and dynamic environment. The ideal candidate will possesss a team oriented and collaborative leadership style with excellent writing, interpersonal skills, and a strong desire for quality and accuracy. The ideal candidate will have excellent managerial skills and a strong service orientation; a relationship builder who is able to build consensus and facilitate change with staff. The ideal candidate will be driven, detail oriented, highly productive, and have excellent independent motivation and follow-through. The expectation is to effectively navigate and address the myriad of complex organizational considerations with enthusiasm and positive energy. Industry benchmarking and implementation of best practices are expected in this role, along with an ability to effectively manage and communicate the balance between customer expectations and operational capacity.Key Competencies and Characteristics Participative and inclusive management style Strong customer service orientation and experience. Outstanding decision making and analytical skills. Strong project management and/or system implementation skills. Ability to articulate ideas with staff at all levels of technical or nontechnical backgrounds. Desire to &quot;dig deep&quot; into operations to develop solutions that best meet customer needs. Organized and adept at managing multiple complex projects and competing priorities. Flexible, adaptable, and forward thinking with a holistic approach to problem solving. Proficient mathematical and computer software skills. An active participant in a &quot;hands-on&quot; work environment.
 
MINIMUM QUALIFICATIONS
 Requirements to FileMinimum Qualifications Five (5) years of progressively responsible and related experience in customer service and/or billing and collections, two (2) years of which entailed supervisory responsibilities. Bachelor's Degree in Business or Public Administration, or a closely related field; or, an equivalent combination of education and related experience. Desirable Qualifications Knowledge/experience in budgeting and/or accounting are desirable. Municipal utility experience. Experience designing and using performance indicators. Ability to prepare well-written, structured analyses and recommendations. System skills in understanding design and implementation particularly in billing, collections and related systems.
 
SUPPLEMENTAL INFORMATION
 Compensation and BenefitsThe annual salary for this position is expected to be in the $85,000 to $105,000 range depending on experience and qualifications. Vacation - 12 days after one year of service, 15 days after four years and six months of service, and 20 days after 19 years and six months of service. Holidays - Nine designated days plus four floating personal holidays per year. Sick Leave - One day earned per month with unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums or retirement service credits. Executive Leave - Five days per year. Bereavement Leave - Three days for death or critical illness of a family member or domestic partner plus three days of accrued sick leave if needed. Health Insurance - Choice of one HMO or one PPO plan, with the City paying the major portion of the premium for employee and dependents. Dental Insurance - Two plans available for employee and dependents. Disability Insurance - City-paid short- and long-term disability insurance benefits. Life Insurance - City-paid term life insurance policy equal to three times annual salary to a maximum of $500,000 in additional to $20,000 term life. Management Physical - Annual City-paid physical examination. Monthly Automobile Allowance Deferred Compensation - Available through ICMA Retirement Corporation. Retirement - California Public Employees' Retirement System (CalPERS), coordinated with Social Security, 2.5% at 55 plan for classic employees (prior or current CalPERS or reciprocating agency members with a 6 month or more break in service) or 2.0% at 62 plan for new members as defined by PEPRA, subject to limitations set by PERS. Selection ProcedureThis recruitment will close at 4:30 pm (Pacific Time) on Tuesday, September 18, 2018. To be considered for this opportunity, please apply and submit a letter of interest and resume that reflect the scope and level of your current/most recent positions and responsibilities as they relate to the duties of this position. Please submit these materials in PDF format at www.governmentjobs.com/careers/longbeach.The City anticipates inviting a small group of finalists for interviews, with an appointment anticipated shortly after, following the completion of thorough reference and background checks. Incomplete applications or candidates who clearly do not meet the minimum requirements of the position will not be considered. For questions regarding this position, call Daniel Casey at (562) 570-6781. For NEOGOV technical assistance, call applicant support at (877) 204-4442.This information is available in an alternative format by request to the Administration Bureau at (562) 570-6781. If you require an accommodation because of a disability in order to participate in any phase of the application process, please request it when submitting your application. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. Equal OpportunityThe City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6781.

CUSTOMER SERVICES OFFICER

You will be responsible for greeting our patients and customers when they enter the facility. Security guards watch over and protect the property against various threats, including vandalism, theft, illegal activity and terrorism. Security guards write observation reports, speak with witnesses and enforce laws. RESPONSIBILITIES<ul>
<li>Additional duties as assigned
</li>
<li>Assist in training new employees</li>
<li>Maintain a positive attitude that promotes team work</li>
<li>Maintain in full compliance with Nevada Medical Marijuana Laws at all times</li>
<li>Participates in ongoing education and professional development as needed</li>
<li>Performs other duties as assigned</li>
<li>Working collectively and respectfully with other team members</li>
</ul>
 
QUALIFICATIONS<ul>
<li>Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions</li>
<li>Superior customer service skills and phone etiquette
</li>
<li>Two years of relevant experience preferred</li>
</ul>
 
BENEFITS<ul><li>There are no benefits associated with this position.</li></ul>

Security

Coastal Greenhouses LLC is listed as one of the Top 15 Greenhouses in the US, as posted by Greenhouse Grower, May 2018. We provide Annuals, Perennials, Roses, Mums, Poinsettias and more to the #1 Retailer of garden plants. We are looking for a team player to join our company in providing top quality plants in the Northeast. As a grower you will be responsible for the daily growing and maintenance of plants in our 4 acre glass greenhouse. Quality plants and on-time crops are critical to your success.
Responsibilities: 
<ul>
<li>Water crops with overhead irrigation and supplement with hand watering.</li>
<li>Collaborate with Head Grower on nutritional management.</li>
<li>Mix and apply pesticides as needed.</li>
<li>Manipulate greenhouse temperatures, humidity to control crop growth.</li>
<li>Properly mix stock tanks of fertilizer; adjust the fertilizer injector accordingly. Keep accurate records and notes on fertilization. Apply as needed.</li>
<li>Perform weekly scouting for insects and disease.</li>
<li>Monitor crop stages to ensure that product will be ready on target dates.</li>
<li>Apply plant growth regulators as required or needed.</li>
<li>Remove substandard or diseased plants to maintain quality standards.</li>
<li>Maintain current knowledge of growing techniques and technologies</li>
<li>Assist on other jobs assigned by management.</li>
</ul>
Job Requirements: 
<ul>
<li>Proven experience growing annuals in a commercial greenhouse.</li>
<li>Knowledge of greenhouse equipment and operations.</li>
<li>Hands-on experience with fertilizers and pesticides.</li>
<li>Ability to work weekend, during peak seasons.</li>
<li>Able to lift up to 50 lbs.</li>
</ul>
Job Type: Full-time
Experience:
<ul><li>annual growing: 3 years (Preferred)</li></ul>
Education:
<ul><li>High school (Preferred)</li></ul>
License:
<ul><li>pesticide (Preferred)</li></ul>

Section Grower

Director, Digital Marketing
 MedMen Story
We started MedMen with a simple vision; cannabis as a consumer product. It is a simple idea with profound consequences for how marijuana is cultivated, produced and marketed. Quality standards matter, best practices matter, brand reputation matters. Today, MedMen is the most dominant cannabis enterprise in the emerging legal marijuana industry.
 Position Overview
The Director, Digital Marketing will report to the VP of Consumer Marketing will be responsible for the performance and optimization of our online marketing channels. This key position within the Consumer Marketing team will need to be highly innovative and be driven by experimenting with emerging, creative and other non-traditional acquisition tactics. You’ll collaborate with our in house creative team to develop effective and impactful marketing campaigns that support our brand and drive results, as well as set vision and drive performance of vendor partners.
The position will be responsible for managing multiple direct reports.
 Position Responsibilities
The Marketing Director must be strategic, analytical, a strong leader, and a big thinker. Must be able to evaluate and demonstrate successes through KPI’s and and reporting.
<ul>
<li>Develop and execute marketing initiatives, primarily including online marketing tactics (Search, Remarketing/Retargeting, Affiliates, Email etc)</li>
<li>Lead and optimize Paid Search</li>
<li>Lead and drive SEO strategy and performance</li>
<li>Lead social media strategy and performance with a focus on driving followers and engagement</li>
<li>Optimize third party listings</li>
<li>Drive email performance KPI’s focusing on increasing engagement and reducing churn, as well as developing a robust CRM strategy and program</li>
<li>Drive innovation and testing</li>
</ul>
 Position Requirements
<ul>
<li>10+ years of progressive experience working in marketing with at least 1 year experience at the Director level or above</li>
<li>Established track record of developing and executing successful online marketing programs a must</li>
<li>Strong communication and presentation skills (verbal and written). Must be able to convey complex messages in clear, simple, relatable and convincing manner.</li>
<li>Strong organizational and project management skills</li>
<li>Demonstrated experience managing team of direct reports</li>
<li>Candidate must be a self-starter, flexible to work in a collaborative structure and thrive in a fast-paced environment.</li>
<li>Bachelor’s Degree required, Master’s Degree preferred. Equivalent working experience acceptable.</li>
</ul>

Director, Digital Marketing

**Local Candidates Only**
Available Shifts are:
Sunday - Thursday
Tuesday - Saturday
Who we are
MCR Labs is an independent and accredited cannabis testing and analytics laboratory.
We are a team of researchers, analytical chemists, pharmaceutical scientists, technologists, and cannabis enthusiasts working to advance the cannabis industry by helping providers ensure the safety and effectiveness of their products.
We are committed to proving the best possible services to our clients, building relationships and supporting our community.
This is an exceptional career opportunity to join a fast-paced company in a high-growth industry.
Job Summary This is an entry-level, sample processing position. The Laboratory Technician will be part of a team which utilizes various analytical chemistry and microbiological procedures for analyzing cannabis and cannabis products.
Primary Job Responsibilities The Laboratory Technician will be responsible for the preparation, processing and destruction of test samples, maintaining run logs and instrument logs, preparing solutions, data entry and analysis, as well as various other tasks required to keep the laboratory clean and functioning. Instrumentation used in the lab include LCUV, LCMSMS, GCFID, ICPMS, and BioMerieux microbiological system.
Primary Goal
Perform routine testing per our Standard Operating Procedures
Preferred Skills and Qualifications
<ul>
<li>Preferred bachelor’s degree in science, chemistry or pharmaceutical related discipline</li>
<li>Basic laboratory skills including use of a balance, centrifuge, and pipetting</li>
<li>Basic computer skills including Microsoft office</li>
<li>Ability to work both independently and as part of a team</li>
<li>Motivated by milestone achievements and accomplishments for personal/professional growth and the success of the business team as a whole</li>
</ul>
If you are energetic, willing to work, motivated, and open-minded individual that is receptive to coaching and professional development and providing that same coaching and development to others and interested in joining the front lines of this growing industry submit your resume and cover letter today!
Do you have what it takes to be a part of an industry leading cannabis testing company? Come join the Green Rush!
Required education: Associate’s
Additional Requirements: Ability to work on weekends
Job Type: Full-time
Work authorization:
<ul><li>United States (Preferred)</li></ul>

Laboratory Technician

Product Management Specialist - Northwest
 
Kush Bottles, Inc. is a dynamic sales platform that provides unique products and services for both businesses and consumers in the cannabis industry. We are a dynamic and fast paced team working in an industry that is moving exceptionally quick. You will thrive in this environment if you seek a role where you want to have direct influence over the growth of our company, have an eagerness to learn, be a team player and willingness to be proactive. If so, we want to hear from you!
 
Founded in 2010 as a packaging and supplies company for dispensaries and growers, Kush Bottles regularly services more than 5,000 legally operated medical and adult-use dispensaries, growers, and producers across North America, South America, and Europe. The company has facilities in the largest U.S. cannabis markets and a local sales presence in every major U.S. cannabis market.
 
The company offers a unique, exciting and high energy environment for its employees to develop professionally while being a part of one of the fastest growing sectors globally. Kush Bottles was recently ranked #774 on the Inc. 5000 list of Fastest Growing Companies in America and has been featured in media nationwide, including CNBC, Los Angeles Times, TheStreet.com, Entrepreneur, and Inc. Magazine.
 
Job Summary:
 
The Product Management Specialist role is intended to support to the Senior Product and Brand Manager and Regional Sales Director in the Northwest region. This individual will be preparing documents for sales and marketing presentations, both print and digital, to send out to our customers. The Product Management Specialist will support the Senior Product and Brand Manager with generating reports, handling basic internal sales questions and requests, coordinating basic operational logistics for products, assisting with product launches, and researching product trends in the Northwest region.

Receives Direction From:
 
Senior Product and Brand Manager
 
Provides Direction to:
 
No supervisory responsibilities
 
Examples of Essential Functions:
 
Responsibilities include, but are not limited to, the following:
 <ul>
<li>
Understand and prepare product presentations for customers as needed and requested.</li>
<li>
Send marketing packages out to key clients and be persistent with follow-up on tracking and completion.</li>
<li>
Assist with creating sell sheets and other tools to support the Sales team.
</li>
<li>Survey the industry and target specific accounts by utilizing published regulatory databases, trade journals/magazines, and other social media outlets.</li>
<li>
Work with Operations, Marketing, Project Management and Finance to complete product launch materials and facilitate other sales requests.
</li>
<li>Utilize cloud ERP system to generate reports for sales presentations and initiatives.
</li>
<li>Communicate with Sales to learn more about product needs and receive feedback on new and existing products.</li>
<li>
Light travel as needed to research product trends in the market for future product launches.</li>
<li>
Love your job and work with passion so we can build something great!</li>
</ul>
 
Qualifications Guidelines
 
Education/training/experience:

<ul>
<li>1-2 years of product management experience, or equivalent</li>
<li>
Exceptional time management skills</li>
<li>
History of working successfully in a fast-paced team environment</li>
<li>
Effective verbal and written communication skills</li>
<li>
Professional demeanor</li>
<li>
Strong time management skills</li>
<li>
Strong attention to detail</li>
<li>
Experience in Excel / Word / Outlook / PowerPoint</li>
<li>
Experience in Adobe Indesign desired</li>
<li>
Experience with an ERP or CRM desired</li>
<li>
College degree a plus</li>
</ul>
 
Knowledge of:

<ul>
<li>This role requires copywriting skills
</li>
<li>Positive attitude, detail and customer oriented with good multitasking and organizational ability</li>
</ul>

Physical Standards:

 <ul><li>Must have finger dexterity, ability to use keyboard/ten key</li></ul>
<ul>
<li>
This position requires frequently sitting, standing, reaching, walking, and handling/grasping of materials.</li>
<li>
Constantly sitting, standing, walking, and operating a computer workstation.</li>
<li>
Reach, stoop and lift office files, records or reports, typically weighing 20 pounds or less.</li>
<li>
Reasonable accommodations will be considered which would allow the employee to perform the essential functions of this job.</li>
</ul>
 
Kush Bottles offers a competitive compensation package with medical, dental and vision benefits in addition to various paid time off and equity opportunity! We believe in our workforce having a personal interest as stakeholders in order to encourage ownership in the overall success of the company.
 
Kush Bottles is an equal opportunity employer striving to create a diverse workforce and will make reasonable accommodations as necessary for qualified applicants.
 
Additional Info:

Company Website: http://www.kushbottles.com

Instagram: http://www.instagram.com/kushbottles

Facebook: http://www.facebook.com/kushbottles

Twitter: http://www.twitter.com/kushbottles

LinkedIn: https://www.linkedin.com/company/kush-bottles

Product Management Specialist - Northwest

Reno Staffing is looking for trimmers for a large cannabis manufacturer in the Mustang area of Sparks. 
Position will be hourly, day shift, full time. 
Minimum requirements:

<ul><li>Candidate must be at least 21 years of age</li></ul>
<ul><li>Candidate cannot have any drug related or violent offenses</li></ul>
<ul><li>Must have own transportation</li></ul>
<ul><li>Be an enthusiastic, professional and reliable problem solver</li></ul>

 
Job Description

<ul><li>Efficiently trims and de-fans plants (wet trim).</li></ul>
<ul><li>Responsible for accurately weighing and recording all wet trim weights.</li></ul>
<ul><li>Responsible for maintaining the organization and cleanliness of the warehouse while performing trimmings.</li></ul>
<ul><li>Occasionally required to trim off the stick once plants are dry.</li></ul>
<ul><li>Responsible for maintaining quality product.</li></ul>
<ul><li>May be assigned other job duties as necessary.</li></ul>
<ul><li>Operate with integrity and honesty.</li></ul>
<ul><li>Communicate known issues to the management team to ensure a smooth flow of operations within the company.</li></ul>
<ul><li>Responsible for ensuring the cleanliness of all staging areas.</li></ul>
<ul><li>Complete side tasks and medicine processing projects.</li></ul>

 
Resume showing work history and details is REQUIRED. Applications without a resume will not be considered. To apply please do so via this job posting or in person at Reno Staffing, 2255 Green Vista Drive, Suite 402 in Sparks.

Trimmer - (Cannabis Manufacturing)

DESCRIPTION

The Community 
Ideally located on the Pacific Ocean south of Los Angeles and, just west of Orange County, Long Beach is the sixth largest city in the State of California. Offering all the world class amenities of a large metropolitan city, coupled with its strong sense of community and pride, Long Beach is one of the most vibrant communities in the country. The City has been referred to as the "Most Diverse City" in the country by USA Today and one of the "Best Communities for Young People" two years in a row. 
With its ideal location in Southern California, year-round comfortable climate, healthy business environment and far ranging cultural pursuits, the City is alive with activity. Long Beach is home to an abundance of cultural and recreational options. Expansive beaches, three marinas, five golf courses, the Aquarium of the Pacific, the Queen Mary and the annual Grand Prix of Long Beach serve to draw 5.5 million visitors a year. 
The City's full-service commercial airport has preferred flight schedules, carriers, and an overall accessibility that makes it the travel friendly alternative to other Southern California airports. In addition, Los Angeles' rail transit system, the most used light rail system in the country, connects the city to the entire region. Long Beach continues to make significant investments in its parks, beaches, streets and other amenities (including a new city hall) indicative of the financial stability and health of the City. 
Long Beach is home to California State University, Long Beach, the second largest university in the state and ranked the No. 3 best–value public college in the nation. Numerous other major universities and community colleges are within short driving distance including UCLA, USC, Pepperdine University and Long Beach City College. Serving the K-12 student population, the Long Beach Unified School District consistently ranks among the Top 10 urban school districts in the country. City Government 
The City of Long Beach is a Charter City governed by nine City Council Members who are elected by district and a Mayor who is elected at-large. Elected officials also include the City Attorney, City Auditor, and City Prosecutor. The Council Members and Mayor are subject to a two-term limit, which allows them to serve for a maximum of eight years. The City Council appoints a City Manager and a City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is a full-service City providing all traditional public services. Over 5,400 full and part-time employees support municipal operations with the majority being represented by eleven employee associations. In addition to its traditional services, Long Beach also maintains one of the world's busiest seaports, which serves as a leading gateway for international trade. The City also has its own full-service commercial airport, a Gas &amp; Oil Department, and is one of only three cities in California with its own Health Department. 
To learn more about the City of Long Beach, go to www.longbeach.gov The Department and Bureau 
The Department of Financial Management administers the financial affairs of the City and provides related services to citizens, elected officials, and City departments. The Department is charged with managing revenues, expenditures, purchasing, accounting, budgeting, investments, cash management, and debt issuance and management. With a staff of approximately 240 employees, the Department includes the Bureaus of: Administrative Services, City Controller, Budget Management, Commercial Services, City Treasurer, Business Services, Fleet, and Financial Controls. 
The Commercial Services Bureau, comprised of 43 staff, provides a range of customer and financial services to the City and its residents including billing, collections, payment processing, and customer services. The Position 
The Department of Financial Management has an immediate opening for a full-time, at-will Customer Service Officer in the Commercial Services Bureau. The Customer Service Officer is a new management position responsible for overseeing and strengthening the Bureau's day to day customer support operations. The Customer Service Officer is one of two officer-level positions reporting directly to the Commercial Services Bureau Manager. The Customer Service Officer supervises teams consisting of a Customer Services Supervisor who oversees a group of Customer Service Representatives. Each team runs an independent operation. The Customer Service Officer will be assigned responsibility over two or more of the operations below. Operation assignments may rotate between bureau officers.
<ul>
<li>
Billing – This operation manages billing for various city functions, primarily ambulance services and parking citations. Other miscellaneous billing functions are also managed.
</li>
<li>
Collections – The Collections team manages delinquent collections for the major City billings, including ambulance services, parking citations, business licenses and utilities. Collection activities for some other billings are also managed. The Bureau obtains small claims judgments where appropriate. Ultimately, if City collections efforts are not successful, the Bureau also manages the services of outside collection agencies and coordinates with the State's "tax intercept" program.
</li>
<li>
Parking Citations – This group assists citizens with parking-related customer service questions/requests, ensures timely and accurate billing of parking citations and preferential parking permits, coordinates and ensures the training of Parking staff and issuing agencies for updated parking rules and regulations.
</li>
<li>
Lobby In-Person Services – The In-Person Services staff is the front line contact for all customers needing assistance with community service, ambulance transport fees, business licenses, health permits, false alarms and all other non-utility inquiries. Additionally, this operation also creates field activities for utility workers and initiate, cancel, transfer or re-connect utility services.
</li>
<li>
Central Cashiering – This function coordinates the receipt of payments in the City, which includes a large volume of in-person customer payments and account inquiries. The bulk of the in-person payments are ambulance bills, utility bills, and parking citations. Central Cashiering also processes checks received by mail, monitors credit card processing, including remote pay stations, and provides secure storage of cash until its bank transport by commercial courier services. A new responsibility is handling tax receipts, potentially in cash, from cannabis operations that are now legal in Long Beach.</li>
</ul>
 

EXAMPLES OF DUTIES

Roles and Responsibilities
<ul>
<li>Continue to improve and maintain customer service to best serve residents and City departments.
</li>
<li>Plan and review the work plan for assigned staff; monitor work activities, projects, and programs; aid staff in learning new job skills and developing existing ones; evaluate work products, methods, procedures, and other performance; meet with staff to identify and resolve problems.
</li>
<li>Leverage current system capabilities, optimizing the Bureau's productivity and revenue projections
</li>
<li>Develop and implement written procedures, policies, standards, and training programs.
</li>
<li>Analyze customer information and evaluate the results to best resolve customer challenges.
</li>
<li>Manage assigned contracts (e.g. contracts related to: citywide payment processing, collections systems, ambulance billing, parking citations systems and services).
</li>
<li>Contribute to system administration, including configuration, workflow/approval processing, and user security access.
</li>
<li>Document and analyze reports of software deficiencies and facilitate citywide resolution.
</li>
<li>Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.
</li>
<li>Establish and maintain relevant controls and feedback systems to monitor multiple operations.
</li>
<li>Provide back-up support, as needed, for the Bureau's Financial Services Officer and Commercial Services Bureau Manager. Back-up duties include: budget oversight for the Bureau, supervision of the Cashiering Division, and general oversight of the bureau.</li>
</ul>
 The Ideal Candidate 
The ideal candidate is a strategic thinker that brings high levels of vision and innovation in tandem with the proven ability to operate in a fast paced, fluid and dynamic environment. The ideal candidate will possesss a team oriented and collaborative leadership style with excellent writing, interpersonal skills, and a strong desire for quality and accuracy. The ideal candidate will have excellent managerial skills and a strong service orientation; a relationship builder who is able to build consensus and facilitate change with staff. The ideal candidate will be driven, detail oriented, highly productive, and have excellent independent motivation and follow-through. The expectation is to effectively navigate and address the myriad of complex organizational considerations with enthusiasm and positive energy. Industry benchmarking and implementation of best practices are expected in this role, along with an ability to effectively manage and communicate the balance between customer expectations and operational capacity. 
Key Competencies and Characteristics<ul>
<li>Participative and inclusive management style
</li>
<li>Strong customer service orientation and experience.
</li>
<li>Outstanding decision making and analytical skills.
</li>
<li>Strong project management and/or system implementation skills.
</li>
<li>Ability to articulate ideas with staff at all levels of technical or nontechnical backgrounds.
</li>
<li>Desire to "dig deep" into operations to develop solutions that best meet customer needs.
</li>
<li>Organized and adept at managing multiple complex projects and competing priorities.
</li>
<li>Flexible, adaptable, and forward thinking with a holistic approach to problem solving.
</li>
<li>Proficient mathematical and computer software skills.
</li>
<li>An active participant in a "hands-on" work environment.</li>
</ul>
 

REQUIREMENTS TO FILE

Requirements to File 
Minimum Qualifications
<ul>
<li>Five (5) years of progressively responsible and related experience in customer service and/or billing and collections, two (2) years of which entailed supervisory responsibilities.
</li>
<li>Bachelor's Degree in Business or Public Administration, or a closely related field; or, an equivalent combination of education and related experience.</li>
</ul>
 
Desirable Qualifications<ul>
<li>Knowledge/experience in budgeting and/or accounting are desirable.
</li>
<li>Municipal utility experience.
</li>
<li>Experience designing and using performance indicators.
</li>
<li>Ability to prepare well-written, structured analyses and recommendations.
</li>
<li>System skills in understanding design and implementation particularly in billing, collections and related systems.</li>
</ul>
 

SELECTION PROCEDURE

Compensation and Benefits 
The annual salary for this position is expected to be in the $85,000 to $105,000 range depending on experience and qualifications. 
<ul>
<li>
Vacation - 12 days after one year of service, 15 days after four years and six months of service, and 20 days after 19 years and six months of service.
</li>
<li>
Holidays - Nine designated days plus four floating personal holidays per year.
</li>
<li>
Sick Leave - One day earned per month with unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums or retirement service credits.
</li>
<li>
Executive Leave - Five days per year.
</li>
<li>
Bereavement Leave - Three days for death or critical illness of a family member or domestic partner plus three days of accrued sick leave if needed.
</li>
<li>
Health Insurance - Choice of one HMO or one PPO plan, with the City paying the major portion of the premium for employee and dependents.
</li>
<li>
Dental Insurance - Two plans available for employee and dependents.
</li>
<li>
Disability Insurance - City-paid short- and long-term disability insurance benefits.
</li>
<li>
Life Insurance - City-paid term life insurance policy equal to three times annual salary to a maximum of $500,000 in additional to $20,000 term life.
</li>
<li>
Management Physical - Annual City-paid physical examination.
</li>
<li>
Monthly Automobile Allowance
</li>
<li>
Deferred Compensation - Available through ICMA Retirement Corporation.
</li>
<li>
Retirement - California Public Employees' Retirement System (CalPERS), coordinated with Social Security, 2.5% at 55 plan for classic employees (prior or current CalPERS or reciprocating agency members with a 6 month or more break in service) or 2.0% at 62 plan for new members as defined by PEPRA, subject to limitations set by PERS.</li>
</ul>
 Selection Procedure 
This recruitment will close at 4:30 pm (Pacific Time) on Tuesday, September 18, 2018. To be considered for this opportunity, please apply and submit a letter of interest and resume that reflect the scope and level of your current/most recent positions and responsibilities as they relate to the duties of this position. Please submit these materials in PDF format at www.governmentjobs.com/careers/longbeach. 
The City anticipates inviting a small group of finalists for interviews, with an appointment anticipated shortly after, following the completion of thorough reference and background checks. Incomplete applications or candidates who clearly do not meet the minimum requirements of the position will not be considered. For questions regarding this position, call Daniel Casey at (562) 570-6781. For NEOGOV technical assistance, call applicant support at (877) 204-4442. 
This information is available in an alternative format by request to the Administration Bureau at (562) 570-6781. If you require an accommodation because of a disability in order to participate in any phase of the application process, please request it when submitting your application. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. Equal Opportunity 
The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6781.

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