Reports to: Retail Store Manager
Summary of Position:
Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.
Front Desk/Reception Primary Duties and Responsibilites:
**Duties may vary depending on workload, staffing levels and direction from management**
 - Responsible for greeting patients upon arrival and performing initial check in
 - Assists new patients with questions and required forms
 - Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms
 - Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms
 - Answers incoming phone calls and voice messages
 - Responsible for filing admin/patient paperwork and maintaining an organized file system
 - Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation
 - Reception may be asked to prep phone orders or an order for the next patient in the bud room
 - Upon product delivery, assist managers with Transportation Manifests and/or the counting of products
 - Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates
 - Updates white board which may include staff favorites or running specials
 - Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room
 - Cleans and sterilizes chop sticks, trimmers, scales and jars
Requirements
 - Must be licensed by the State of Colorado Medical Marijuana Enforcement Division
 - Must have friendly, out-going, positive attitude
 - Basic computer skills; Excel, Word, Scanning and Uploading documents
 - Organizational Skills
 - Outstanding Customer Service
 - Excellent Communication

FRONT DESK / RECEPTION

Description

We are seeking friendly, motivated individuals who are educated in the industry and have a passion for providing high quality medicine and alternative pain relief for our patients. Your responsibility is to greet and provide excellent customer service to patients in a timely & informative manner to ensure the business flow and patient need is cohesive.

*Duties may vary depending on workload, staffing levels and direction from management*
 - Must have current MMJ license.
 - Must be competent in all reception duties and able to perform the allotted tasks: answer phones, scanning filing, housekeeping, etc.
 - Must be well-versed in various cannabis categories such as strains, hashes, edibles, topicals and accessories. Within each of these categories, the budtender must know the difference between Indica, Sativa and Hybrid strains; with the ability to give the proper recommendations and mg dosage for patients and POS accuracy.
 - Fluent with MJ Freeway's patient check in process, sales orders and applies couponing as needed.
 - Responsible for maintaining the optimum "Customer Experience" and up sells to increase margins.
 - Knowledgeable in industry laws and regulations pertaining to cannabis sales.
 - Follows compliance protocol set by the MED.
 - Must maintain an accurate cash drawer.
 - Assists management in identifying inventory items in need of restocking. This will occur duing the opening and closing of shifts. The budtender is responsible for shaking out jars and refilling them.
 - Maintains strain displays and signage to indicate product prices.
 - Throughout the day, the budtender maintains a clean, fully stocked and tidy sales counter.
 - Performs pre-roll creation as necessary.
 - Scans and uploads files to MJF and in Google Drive.
 - Labels store

BUDTENDER

Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.
The Budtender is responsible for delivering a world class customer experience to each and every customer and patient.
Core Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 - Provide a friendly and warm welcome to all customers.
 - 
Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
 - 
Drive repeat business through local grass roots networking and our loyalty program.
Qualifications:
Required:
 - Passion for and knowledgeable about Cannabis
 - 
Passion for Cookies Culture
 - 
Minimum 2 years’ experience with customer service in retail.
Competencies:
 - Thorough understanding of the Cannabis industry
 - 
Positive attitude
 - 
Strong communication skills
 - 
Ethical conduct
 - 
Personal effectiveness/credibility
 - 
Teamwork
This job operates in a professional store environment. This role routinely uses standard office equipment such as computers and phones. This position regularly requires long hours and frequent weekend work.
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.
This is a full or part time position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without

Budtender

- Our motto is "Good Herb by Good People", and we strive to create a best-in-class experience.
 - We serve our community by providing a great place for people to work. We support our Team Members in their quest for excellence in service by giving them opportunities for cannabis careers and education.
 - We offer Medical, Dental, Vision, Life Insurance, and 401(k) with company match.
 - We also have an Employee Assistance Program and excellent Team Member Discounts.
 - Regular and predictable attendance
 - Must be at least 21 years of age
 - Must have or be able to obtain a Marijuana Workers permit
 - Must have or be able to obtain a Food Handler's Card
 - Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment
 - Ensure the sales floor is properly stocked and the presence of the store is well maintained
 - Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
 - Maintain product knowledge
 - Greeting customers warmly when they enter
 - Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders
 - Correct cash handling and discount application
 - Accurate and timely data entry of patient profiles
 - Verifying proper paperwork, documentation and ID for customers
 - Other duties as assigned by the Leadership Team
 - We believe in “Growing our own” and not just cannabis! You decide how far you want to go in your career journey, and we will pave the way.
 - Work with some of the best team members in the cannabis industry.
 - Do what you love, with people you like, for a company you are proud of!
 - Let us not forget our excellent compensation and benefits package!
 - We are a proud Equal Opportunity Employer.
Location: 921 7th Street, Oregon City, OR 97045
Job Type: Full-time

Copy Of Budtender - Orego...

The Lead Budtender (Sales Associate) – Key Holder is responsible for creating a world class customer experience for every customer. The role reports to the Store Manager works with store Budtenders (Lumenaries) in carrying out all retail operations in the store, including, but not limited to, register operations, customer service, store appearance and displays, and employee interactions, and by performing other functions as assigned.
 - Supervise activities of the provisioning center team in conjunction with the Store Manager and Assistant Store Manager
 - Deal with issues that arise from employees or customers (complaints, grievances etc.)
 - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
 - Ensure high levels of customers satisfaction through excellent service
 - Ensure compliance with state regulations, policies and procedures
 - Maintain outstanding store condition and visual merchandising standards
 - Maintain compliance with security, inventory, and local and state regulations
 - Ensure the safety and satisfaction of both the patients and employees
 - Education staff on cannabis strains, edibles, concentrates, and consumption mechanisms
 - Maintain in-depth knowledge of products and strains industry-wide and in the store
 - Be a shining example of good behavior and high performance
The Qualifications
 - 2+ years of experience in a retail management environment
 - 2+ years of cannabis related retail experience preferred
 - College degree preferred; High School diploma required
 - Proven successful experience as a retail leader
 - Excellent interpersonal communication skills
 - Accountability for self and others
 - Balanced and intuitive decision making
 - Practical and proactive thinking
 - Maintain organized workplace
We aren’t

Lead Budtender

Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.

The Budtender is responsible for delivering a world class customer experience to each and every customer and patient.

Core Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 - Provide a friendly and warm welcome to all customers.
 - Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
 - Drive repeat business through local grass roots networking and our loyalty program.

Qualifications:

Required:
 - Passion for and knowledgeable about Cannabis
 - Passion for Cookies Culture
 - Minimum 2 years’ experience with customer service in retail.

Competencies:
 - Thorough understanding of the Cannabis industry
 - Positive attitude
 - Strong communication skills
 - Ethical conduct
 - Personal effectiveness/credibility
 - Teamwork

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers and phones. This position regularly requires long hours and frequent weekend work.

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

This is a full or part time position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

- $20 an hour, paid direct deposit
CannaCraft is one of the largest and most recognized Cannabis companies in California. Our award-winning brand portfolio is the convergence of industry expertise, cutting-edge technology, and the belief that cannabis has the power to transform lives for the better.
California'™s most robust brand portfolio offers hundreds of cannabis products masterfully crafted by leading cannabis researchers and scientists. Our family of brands includes AbsoluteXtracts, Care By Design, Care By Design Hemp, Farmer and the Felon, HIFI Hops, Loud + Clear, and Satori.
We are offering an exciting opportunity for Brand Ambassadors to join CannaCraft.This opportunity will afford the right person a chance to become part of our existing team and they will be instrumental in helping to shape the direction and future of our company. They will be responsible for strengthening our relationships with our dispensaries and our customers through relationship building, product education, and representing the positive virtues and character of CannaCraft.
 - We are looking to fill one opening and will consider candidates who live locally within the following territories: Sacramento
 - Serve as a boots-on-the-ground representative to our top tier accounts and support the marketing and sales teams in strengthening retailer and customer relationships
 - Visit dispensaries, collectives, and other events as required, educating consumers and budtenders on CannaCraft products
 - Active collaboration with Marketing Agency in identifying new sales leads and opportunities
 - Engage with consumers at retailers to enable their informed buying decisions and grow brand loyalty through a positive personal human experience
 - Measure promotional efficiency and help improve our campaigns

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