Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.
The Hospitality CO-Manager is responsible for recruiting, developing and leading the Budtender team in partnership with the General Manager (GM).
Directly execute Cookies world class customer experience with the Lead Budtenders and Budtenders through setting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the Cookies loyalty program.
Ultimate goal is to deliver the Cookies customer experience to each and every customer and patient.
Core Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 - Execute Cookies world class customer experience.
 - 
Provide a friendly and warm welcome to all customers.
 - 
Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
 - 
Drive repeat business through local grass roots networking and our loyalty program.
 - 
Partner with GM and recruiting team to set hiring standards for all store team members.
 - 
Oversee management and associate onboarding programs, training modules, ongoing leadership development.
 - 
Execute training modules, quizzes, video content and tracking.
 - 
Continuously measure and follow up with all managers and employees on Cookies customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
 - 
Partner with GM on succession planning programs to build bench strength.
 - 
Work closely with GM and other CO-Managers to set clear sales volume and KPI goals, as

Hospitality CO-Manager

Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.

The Lead Budtender is responsible for leading the Budtender team in partnership with the Hospitality CO-Manager and General Manager (GM).

Directly execute Cookies world class customer experience with the Budtenders through supporting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the Cookies loyalty program.

Ultimate goal is to deliver the Cookies customer experience to each and every customer and patient.

Core Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 - 
Execute Cookies world class customer experience.
 - 
Provide a friendly and warm welcome to all customers.
 - 
Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
 - 
Drive repeat business through local grass roots networking and our loyalty program.
 - 
Support associate onboarding programs, training modules, ongoing leadership development.
 - 
Continuously measure and follow up with all managers and employees on Cookies customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
 - 
Work closely with GM and other CO-Managers to set clear sales volume and KPI goals.
 - 
With the GM and Managers to review and analyze KPI’s and apply knowledge/learnings to drive sales volume.
 - 
Help store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches.
 - 
Partner

Lead Budtender

The Lead Budtender (Sales Associate) – Key Holder is responsible for creating a world class customer experience for every customer. The role reports to the Store Manager works with store Budtenders (Lumenaries) in carrying out all retail operations in the store, including, but not limited to, register operations, customer service, store appearance and displays, and employee interactions, and by performing other functions as assigned.
 - Supervise activities of the provisioning center team in conjunction with the Store Manager and Assistant Store Manager
 - Deal with issues that arise from employees or customers (complaints, grievances etc.)
 - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
 - Ensure high levels of customers satisfaction through excellent service
 - Ensure compliance with state regulations, policies and procedures
 - Maintain outstanding store condition and visual merchandising standards
 - Maintain compliance with security, inventory, and local and state regulations
 - Ensure the safety and satisfaction of both the patients and employees
 - Education staff on cannabis strains, edibles, concentrates, and consumption mechanisms
 - Maintain in-depth knowledge of products and strains industry-wide and in the store
 - Be a shining example of good behavior and high performance
The Qualifications
 - 2+ years of experience in a retail management environment
 - 2+ years of cannabis related retail experience preferred
 - College degree preferred; High School diploma required
 - Proven successful experience as a retail leader
 - Excellent interpersonal communication skills
 - Accountability for self and others
 - Balanced and intuitive decision making
 - Practical and proactive thinking
 - Maintain organized workplace
We aren’t

Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.
The Lead Budtender is responsible for leading the Budtender team in partnership with the Hospitality CO-Manager and General Manager (GM).
Directly execute Cookies world class customer experience with the Budtenders through supporting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the Cookies loyalty program.
Ultimate goal is to deliver the Cookies customer experience to each and every customer and patient.
Core Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 - Execute Cookies world class customer experience.
 - 
Provide a friendly and warm welcome to all customers.
 - 
Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
 - 
Drive repeat business through local grass roots networking and our loyalty program.
 - 
Support associate onboarding programs, training modules, ongoing leadership development.
 - 
Continuously measure and follow up with all managers and employees on Cookies customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
 - 
Work closely with GM and other CO-Managers to set clear sales volume and KPI goals.
 - 
With the GM and Managers to review and analyze KPI’s and apply knowledge/learnings to drive sales volume.
 - 
Help store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches.
 - 
Partner

Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.
The Hospitality CO-Manager is responsible for recruiting, developing and leading the Budtender team in partnership with the General Manager (GM).
Directly execute Cookies world class customer experience with the Lead Budtenders and Budtenders through setting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the Cookies loyalty program.
Ultimate goal is to deliver the Cookies customer experience to each and every customer and patient.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Execute Cookies world class customer experience.
· Provide a friendly and warm welcome to all customers.
· Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
· Drive repeat business through local grass roots networking and our loyalty program.
· Partner with GM and recruiting team to set hiring standards for all store team members.
· Oversee management and associate onboarding programs, training modules, ongoing leadership development.
· Execute training modules, quizzes, video content and tracking.
· Continuously measure and follow up with all managers and employees on Cookies customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
· Partner with GM on succession planning programs to build bench strength.
· Work closely with GM and other CO-Managers to set clear sales volume and KPI goals, as well as review and analyze KPI’s and apply

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