Job Description Under the supervision of the Pharmacist General Manager, the Patient Care Representative (PCR) will assist the general manager in all administrative, clinical and operational functions within a fast-paced, clinically-oriented, environment. The PCR will educate patients/caregivers on medical marijuana products under the direct supervision of a pharmacist. The PCR will promote a work environment that is positive, patient service-oriented and compliant within the guidelines of the state and company. The ideal candidate should be passionate about their role and have a strong willingness to help people become educated about medical cannabis.
 <ul>
<li>
Assist pharmacist manager in filling practitioner recommendations, and filing state required documentation based on Compassionate Care Act guidelines.</li>
<li>
Electronically file documents into member file folders, set up files for new members, and audit files to ensure that information is accurately filed.</li>
<li>
Perform the timely triage of documents and steam-line tasks appropriately to the Pharmacists.</li>
<li>
Answer phone calls from patients, schedule appointments, and any other functions necessary for Dispensary operations.</li>
<li>
Process recommendations for patients under the direct supervision of a Pharmacist.</li>
<li>
Prepare and provide support in all (onsite and desk) audit activities related to Dispensary Unit.</li>
<li>
Assist in education and ringing out of patients.</li>
<li>
Accountable for accurately utilizing PharmaCanns’ Point of Sale system.</li>
<li>
Assist in the check in process in the Dispensary.</li>
<li>
Provides outstanding patient service.</li>
<li>
Inspire patient confidence and create patient loyalty.</li>
<li>
Develop knowledge of various products and the NYS Medical Marijuana Program and Federal law regarding medical cannabis.</li>
<li>
Execute PharmaCannis dispensary protocols including safety protocols.</li>
<li>
Complies with all security and legal requirements.</li>
<li>
Act as a safety officer.</li>
<li>
Ensure the store is well maintained.</li>
<li>
Exceptional people skills.</li>
<li>
Other duties as assigned by the General Manager.</li>
<li>
Strong Computer based skills.</li>
</ul>
 Qualifications <ul>
<li>Compassionate and strong work ethic</li>
<li>
A high school diploma or higher and 2+ years of experience working in retail setting or managed care/health care organization.</li>
<li>
Proven track record in ability to cultivate long- term patient/customer relationships</li>
<li>
Previous dispensing, retail or patient service experience preferred</li>
<li>
Exceptional patient service skills; experience in health care related field is a plus</li>
<li>
Desire to learn about our products in order to assist patients</li>
<li>
Knowledge of basic computer skills, Point of Sale software and cash management is a must</li>
<li>
Strong attention to detail and must have a team-player mentality</li>
<li>
Ability to deal with problems and resolve in a professional manner</li>
<li>
Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts</li>
<li>
Must be 21 years of age and pass a background check.</li>
</ul>
 
Additional Information It is the policy of PharmaCann to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

Patient Care Representative

Do you have what it takes to be a part of an industry leading cannabis company? We are Mayflower Medicinals – a company dedicated to delivering the best products and services possible to the patients of Massachusetts.
Mayflower is one of the few license holders in Massachusetts and as such we are uniquely positioned for market leadership. We have invested in a fully integrated 36,000sf state of the art cultivation / extraction facility to ensure maximum efficiency, productivity and quality of our products. In addition, we will soon be opening on of only 3 licensed dispensaries in Boston.
We are currently looking for a Human Resources Business Partner (HRPB) to help hire, train, retain our exceptional staff. The HRBP will provide day-to-day support to employees. This support includes, but is not limited to, managing the recruiting process, on-boarding new employees including set up in HRIS, benefit enrollment and employee relations.
Recruiting
In partnership with the Director of HR at iAnthus (our parent company), you will develop recruitment strategies including job posting optimization, recruiting marketing channel development, job board placement, digital and non-digital employment marketing, and comprehensive recruitment campaign planning. Specifically, you will:
<ul>
<li>Identify and source appropriate talent for current open roles within the organization.</li>
<li>Identify future talent needs and proactively recruit pool of qualified candidates.</li>
<li>Develop college recruiting programs and other sources for talent as needed.</li>
<li>Participate in employment events, such as career fairs.</li>
<li>Manage the recruitment process and life-cycle, including initial assessments, interviews, and offers.</li>
<li>Counsel the candidate on corporate benefits, salary, and corporate environment.</li>
<li>Ensure staffing managers have the training, tools, processes, measurements, feedback and assistance to meet their staffing needs.</li>
<li>Ensure hiring practices meet all regulatory compliance and legal requirements.</li>
<li>Develop and train best practices for hiring of candidates including cost effective strategies for job postings, selective use of recruiters, sourcing and recruiting talent and interview processes.</li>
<li>Use applicant tracking system to track applicants through the selection phase to on-boarding.</li>
<li>Develop relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process.</li>
</ul>
Internal HR
<ul>
<li>Communicate and serve as key point of contact for benefit plan information.</li>
<li>Ensure best practices are in place and utilized for new employee integration as well as introductory period employee reviews. Minimize any undesired attrition via effective sourcing and integration practices.</li>
<li>Provide guidance to hiring managers with hiring and employment data. Develop specialized competitive intelligence as needed.</li>
<li>Use hiring metrics to drive continuous improvements in the time and expense required to source new candidates.</li>
</ul>
Skills and Experience
<ul>
<li>3 – 5 years progressive experience in a high-growth organization</li>
<li>Bachelors degree in Human Resources or related field</li>
<li>PHR / SHRM-CP certification desirable</li>
<li>Ability to positively influence team members across the organization</li>
<li>Strong knowledge of state and federal employment laws</li>
<li>Organized, detail-oriented, self-starter with flexible, can-do attitude</li>
<li>Excellent verbal and written skills</li>
<li>Experience with full life cycle of employee</li>
<li>HRIS experience preferred</li>
<li>Fluent with Microsoft Office 365</li>
</ul>
Mayflower provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mayflower complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mayflower expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Job Type: Full-time
Experience:
<ul><li>Human Resources: 3 years</li></ul>
Location:
<ul><li>Boston, MA</li></ul>
Required work authorization:
<ul><li>United States</li></ul>

Human Resource Business Partner

Cresco Labs is seeking a Contract Technical Writer to join our retail operations team. This will be a contracted role for approximately 4 -6 months. This role will be located primarily out of our Chicago Headquarters but will require travel to and from our dispensaries in other states. As our Technical Writer, you will be responsible for updating and creating Standard Operating Procedures for our retail operation functions. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.
CORE JOB DUTIES:
<ul>
<li>Exciting project to build Quality Management System (QMS) and training infrastructure for a medical cannabis start-up company</li>
<li>Update and/or create new company policies, Standard Operating Procedures (SOPs), work instructions, job aids, equipment manuals, IT system user manuals, etc. that will have a lasting impact on company’s future success and growth</li>
<li>Will be required to observe/learn processes, use of equipment, and IT systems and work with subject matter experts to document steps, take pictures, and write new SOPs and training materials</li>
</ul>
<ul>
<li>Work cross functionally among projects and departments as needs arise</li>
<li>Length of time is approximately 4-6 months</li>
</ul>
REQUIRED EXPERIENCE, EDUCATION AND SKILLS: 
<ul>
<li>Excellent written and verbal communication skills – detailed and technical writing</li>
<li>Breadth of experience in a technical field is highly desired, e.g. manufacturing, production, retail operations, customer service</li>
<li>Quick learner – grasps essence quickly and uses information learned to apply elsewhere</li>
<li>Experience writing Standard Operating Procedures (SOPs)</li>
<li>Deals well with ambiguity and gray areas – must be a self-starter</li>
<li>Understands the large-scale ideas but can see the details when information doesn’t make sense or is inconsistent</li>
<li>Work with individuals who are more senior, striking a balance of driving for results but understanding when competing priorities exist</li>
<li>Highly flexible and adaptable – working in a fast-paced start-up involves daily shifting priorities; able to go with the flow and adjust to changing needs quickly</li>
<li>Travel required</li>
</ul>
ADDITIONAL REQUIREMENTS: 
<ul>
<li>Must be 21 years of age or older to apply</li>
<li>State and Federal Background check</li>
<li>No criminal history</li>
</ul>
Job Type: Contract
Required experience:
<ul><li>Technical Writing: 2 years</li></ul>
Job Location:
<ul><li>Chicago, IL</li></ul>

Technical Writer - Retail (Contract)

Seeking someone with stellar customer service skills who also has a passion for cannabis. We are a licensed recreational and medical cannabis retailer where the customer experience is top priority. This is a challenging job, as it requires strict compliance with LCB regulations as well as exceptional interpersonal skills. We’re here to have fun and be a key positive part of the community.
Your daily duties will include:
*Engaging with customers, answering their questions, and helping them make decisions
*Speaking about cannabis in a mature, respectful way
*Complying with all laws
*Maintaining store cleanliness and displays
*Completing sales transactions and contributing to team goals
Requirements:
*Positive, team-oriented attitude
*Strong attention to detail
*Ability to operate POS with extreme accuracy
*Strong computer skills
*Cannabis knowledge (specific strain and product knowledge is a plus, but we will train)
*Ability to focus and stay calm in busy, fast-paced situations
*Ability to work while standing for extended periods of time
*Ability to occasionally lift up to 35 pounds
*Must be at least 21 years of age
*Punctuality; reliable transportation is a must
*Available to work on nights and weekends
Think you’re up to the challenge? Please send your cover letter and resume to the email address indicated. How strong is your attention to detail? Please be sure the subject line or the first line of your reply includes this reference number: 180510PPL
We are an equal opportunity employer. We extend equal opportunity to all individuals without regard for race, religion, color, gender, sexual orientation, national origin, age, disability, handicaps, veteran status, or gender identiy.
We look forward to hearing from you!
Job Type: Full-time
Experience:
<ul><li>Retail Sales: 2 years</li></ul>

Budtender

<ul>
<li>Required to work from 9:25am until 7:30pm Monday - Saturday, including two 15 minute breaks and an hour lunch. Sundays you will be required 10:30am – 4:30pm including a 15 minute break and a 30 minute lunch.</li>
<li>Informing managers when any flower is low and needing to be converted into an alternate product for sale.</li>
<li>Correctly informing patients on the use of Cannabis for different products carried in store.</li>
<li>At the beginning and end of each shift you will be required to count out each drawer. Your drawer should always have $250 at the beginning of the shift and at the end of each shift. (denominations will be explained)</li>
<li>Correctly count out deposit from drawer at the end of each shift for the daily store deposit.</li>
<li>Informing management when change is low for bank runs.</li>
<li>You MUST clock in and out (beginning of each shift, beginning of lunch, end of lunch, end of shift)</li>
<li>Required to be aware of all store specials and ongoing events.</li>
<li>Putting away ALL product displays, checking off, and signing log at the end of each shift.</li>
<li>Attentive with all patients and what they are looking for, maintaining above average customer service. i.e. : pleasantries, reminding of specials, applying correct discounts, providing the correct product.</li>
<li>Ensure waiting area/ bathroom/ and patient area are cleaned, organized, and up to company standards at all times.</li>
<li>Must wear correct clothing attire</li>
<li>e.: Closed toe shoes, Southwest Wellness Shirt at all times.</li>
<li>Ensuring you are working with the correct patient for each transaction, pulling up ID and verifying patient is still current and has available units.</li>
<li>Must assure all tills are stocked appropriately with Drams, Bags, and Gloves for daily sales.</li>
<li>Verifying that ALL products containing cannabis have been locked in safe at the end of each shift.</li>
<li>Ensuring that your Edible &amp; Concentrate Display have been set up for daily sales.</li>
<li>Answering phone calls and patient questions in a timely manner and with the correct information.</li>
<li>Zero tolerance for phone usage. ( Must utilize 15 min breaks/lunch for phone use).</li>
<li>Will also be required to clean scale, till, and surrounding area before and after every shift also sanitizing scale and till. (this should be done throughout the day if necessary)</li>
<li>Comply with sanitation and employee workplace policies for entire store. (trash, restrooms etc.)</li>
</ul>
Comply with the state policy and regulations
Job Type: Full-time
Salary: $10.00 /hour
Experience:
<ul><li>cannabis: 1 year</li></ul>
Education:
<ul><li>High school</li></ul>

MedTender

Rapidly expanding medical and retail marijuana products manufacturing facility, seeks hard working individuals for the packaging department. This position has lots of room for expansion and growth as we are a new company. Candidates must be hardworking, team players with valid Colorado issued M.E.D. "Support" or "Key" badge. This badge is not the same as possessing a medical red card. Additionally must be able to lift at least 25 pounds and ability to stand for several hours at a time. No previous industry experience is required, however we do request a resume and references to be submitted via email when applying. This is a full time position with hourly based pay starting at $15 per hour with opportunity for benefits after 90 days. This is a great opportunity for anyone looking for an entry level position to start their career in the cannabis industry. We look forward to hearing from you.
Job Type: Full-time

Cannabis Facilty Packager

COMPANY
Papa &amp; Barkley of California is an award-winning producer of high-quality cannabis-infused wellness products, most recently recognized in the Best Topicals category at the 2018 High Times SoCal Cannabis Cup. The company also produces and sells cannabis extracts and oils under its P&amp;B Labs line.
Papa &amp; Barkley’s dynamic and driven leadership team has deep operational and technical market expertise in cannabis production, extraction methodologies and product development. Our culture reflects the emphasis we place on operating as a team. We have a strong vision with a focus on the science, and a shared belief in the power of the plant across multiple extraction modalities and delivery systems. As a fully-licensed cannabis company we are scaling our model and becoming a leader in the emerging California Cannabis market.
POSITION
Papa &amp; Barkley is seeking a self-directed and experienced customer sales representative to service our multiple platforms including ecommerce for this privately-held consumer products company. They will act as a liaison between all departments, provide product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.
These successful candidates will have a proven track record in managing incoming calls and customer service inquiries. Identifying and assessing customers’ needs to achieve satisfaction. Generate possible sales leads that develop into new customers’.
We are seeking individuals who are genuinely excited to help customers. The candidate will have patience, empathy and will be passionately communicative. We want people who can put themselves in their customers’ shoes and advocate for them when necessary. These candidates will be best in class problem solvers and will be confident in troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The candidates are to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
RESPONSIBILITIES
<ul>
<li>Manage large amounts of incoming calls</li>
<li>Generate sales leads</li>
<li>Identify and assess customers’ needs to achieve satisfaction</li>
<li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li>
<li>Provide accurate, valid and complete information by using the right methods/tools</li>
<li>Meet personal/customer service team sales targets and call handling quotas</li>
<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents</li>
<li>Follow communication procedures, guidelines and policies</li>
<li>Take the extra mile to engage customers</li>
</ul>
REQUIREMENTS
<ul>
<li>Proven customer support experience or experience as a customer service representative</li>
<li>Track record of over-achieving quota</li>
<li>Strong phone contact handling skills and active listening</li>
<li>Familiarity with CRM systems and practices</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li>
<li>Excellent communication and presentation skills</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
<li>2-3 years of customer service or call center experience</li>
<li>Drug Test is required (Cannabis is ok)</li>
<li>Background Check is required</li>
<li>Cannabis Industry experienced highly recommended but not required</li>
<li>Knowledge of the following programs highly desirable, Zendesk, Wordpress, WooCommerce, Shopify, and Shipstation</li>
<li>Will need to pass a typing test</li>
</ul>
Salary DOE
Job Type: Full-time
Salary: $15.00 /hour
Experience:
<ul><li>Customer Service: 3 years</li></ul>
Education:
<ul><li>High school</li></ul>
Location:
<ul><li>Los Angeles, CA</li></ul>
Required work authorization:
<ul><li>United States</li></ul>

Customer Service Specialist-Cannabis Industry

We are a rapidly growing company in the cannabis industry looking for a highly motivated and professional individual to join our team as an Inventory Control Specialist. We are interested in someone who is passionate about the Cannabis industry and Cura’s “Everything is Possible” culture. That is the heart of who we are, and every team member must feel the same sense of ownership, innovation, and hustle as we shape the industry across the U.S and around the world. We need exceptionally talented, bright, and driven people
Inventory Control Specialist Role:
Ensures adequate inventory of materials and products in accordance with inventory cycles, financials and organizational philosophy. Conducts daily inventory and production analysis to solve inventory problems before they arise. Develops and implements inventory control procedures in coordination with Microsoft NAV / Silverware. Train team responsible for touching inventory and manage ongoing inventory inputs and outputs.

 
Responsibilities:
<ul>
<li>Assist in all incoming inventory (Material &amp; BOMs) management within Silverware NAV (Purchase Order &gt; Receiving)</li>
<li>Assist in all production and outgoing inventory (Wholesale &amp; Packaged Finished Goods) management within Silverware NAV (Production Work Orders, Transfers, Sales, Delivery)</li>
<li>Daily monitoring and evaluating of all inventory inside and outside NAV Silverware</li>
<li>Develop an inventory tracking system to streamline Cura business operations within NAV</li>
<li>Ensure accurate product inventory (Supply Chain, Lab, Manufacturing, Production, Finished)</li>
<li>Maintain and ensure inventory compliance within Metrc and NAV</li>
<li>Ensure inventory batching in NAV corresponds to inventory in Metrc and Metrc tags</li>
<li>Assess new / existing inventory to ensure naming conventions, Metrc tagging, sizing, batching and financial associated costs are accounted for allowing for compliant shipping</li>
<li>Maintain and create locations / bin locations as needed to further reconcile and organize inventory</li>
<li>Assist procurement as needed with inventory stock and forecast reporting</li>
<li>Own inventory data and processes within NAV and train team as needed in OR and other states</li>
<li>Assist CBD inventory manager in processes implemented through NAV</li>
</ul>
 Requirements:
 
Must have ERP / MRP system experience
Not required, but huge advantage if applicant has NAV experience
Must come from inventory control background in manufacturing environment
Travel between CA operating locations required
Ability to troubleshoot software, engage and train users

Inventory Control Specialist

Job Summary: 
Serve as a Cultivation Associate for Colorado Cannabis Company. The position supports the activities of a Lead Cultivation Manager in an assigned grow room or set of rooms as applicable.
Duties and Responsibilities: 
<ul>
<li>Learn and apply safe and effective commercial marijuana cultivation techniques</li>
<li>Comprehend and follow all warning labels and instructions in Material Safety Data Sheets (MSDS), and product labels</li>
<li>Learn and use applicable trade tools such as PPM Meters, computer software and basic garden implements</li>
<li>Comprehend basic water quality parameters such as pH and ppm</li>
<li>Follow established proprietary nutrient program</li>
<li>Routinely lift and carry 50 pounds</li>
<li>Breakdown, clean and reload grow rooms post-harvest</li>
<li>Monitor the health and vigor of the plants, including insect and disease oversight</li>
<li>Effectively and accurately prunes plants and supports plants by trellising</li>
<li>Completes assigned duties within established time-frame</li>
<li>Follows instructions and is willing to take on additional tasks</li>
<li>Communicate clearly and comprehend written and verbal assignments</li>
<li>Perform other official duties as assigned</li>
<li>Properly tags plants</li>
<li>Performs all duties assigned by the Lead Cultivation Manager in completing tasks related to marijuana cultivation.</li>
</ul>
Experience and Knowledge Required: 
<ul>
<li>Entry level or up to two years experience in commercial marijuana grow</li>
<li>MED Support or Key Badge</li>
<li>High School Diploma or equivalent</li>
</ul>
Job Type: Part-time
Salary: $12.00 /hour
Job Location:
<ul><li>Denver, CO 80239</li></ul>
Required license or certification:
<ul><li>MED Badge</li></ul>

Cultivation Associate

Cannabis Vape Company seeks Lead Sales Manager.
Must have previous sales experience!
Position will require to lead several individuals in cannabis sales. You will be in charge of the sales team and implanting sales tactics and inventory management.
Must have 3 years experience in sales to even be considered.
Job Type: Full-time
Salary: $30,000.00 to $50,000.00 /year
Experience:
<ul><li>sales: 3 years</li></ul>

Lead Sales Manager

We are a fully state-licensed California cannabis cultivation and processing company based in Humboldt, CA. We have ample product and access to distributors and transporters that can deliver our licensed product throughout the state. Seeking a remote sales team that can make sales and establish relationships with other licensed companies and brands on a commission basis. Base salaries may be negotiable based on performance.
Sales teams will;
Work-from-home making sales calls and emails on commission base.
Establish relationships and make sales through trips to nearby licensed marijuana dispensaries. Directory of licensed companies is provided;
https://aca5.accela.com/bcc/Cap/CapHome.aspx?module=Licenses&amp;ShowMyPermitList=N
Promote our brand and products.
Sales Rep will be given samples and marketing material, Sales Rep WILL NOT be handling any cash or product.
Work Experience;
- Sales experience
Skills;
- Cannabis knowledge
- Familiarity with CA cannabis industry and products
- Friendly and good with establishing new relationships and sales
Education;
- Opional
Job Types: Part-time, Internship, Commission
Salary: $8,000.00 to $40,000.00 /year

Sales Rep for licensed California cannabis products

Our mission is to be the leading provider of cannabis oil to both consumers and premium edible brands in legal US and international markets. Our company produces and sells a line of high-end marijuana oil to both consumers and premium edible brands. We are interested in someone who is passionate about the Cannabis industry and Cura’s “Everything is Possible” culture. That is at the heart of who we are, and every team member must feel the same sense of ownership, innovation, and hustle as we shape the industry across the U.S and around the world. We need exceptionally talented, bright, and driven people. If you'd like to be a part of cannabis history we have the job for you.
JOB PURPOSE
The Sales Operations Team Member will be responsible for supporting both the office and field sides due to the large amount of overlap in responsibility. On both sides of this role, the Sales Operations Team Member will need to be aware that they must possess the ability to work well on a team as well as be self-motivated and accomplish tasks accurately and quickly in an independent manner. These individuals must be able to multi-task, work quickly and efficiently, and be adaptable to change priorities and tasks as needed. We have a very fast- paced environment as we continue to grow and expand. Must be motivated, trustworthy, and a team player.
RESPONSIBILITIES:
This position is hourly, with the pay rate depending on experience. It is not a management or commission sales position.
OFFICE
Strong Inventory Management Skills:
<ul>
<li>Responsible for handling state-monitored inventory tracking system in a way that reflects company standard operating procedures.</li>
<li>Responsible for processing inventory based on company and government standards to generate sellable product and fulfill orders in a timely manner.</li>
<li>Responsible for quickly and accurately updating team members through use of various software applications and technologies to ensure product is sold in a compliant manner which meets the needs of both clients and sales representatives.</li>
<li>Responsible for caring for product in a manner which reflects company standards as it relates to proper storage and transportation.</li>
</ul>
Strong Communication Skills:
<ul>
<li>Responsible for clearly and concisely transmitting information between team members, sales representatives, production crew and/or clients when performing functions related to all of the above inventory management responsibilities.</li>
<li>Sales Operations Team Member must function with an awareness of how much of the information related to performing job functions is somewhat sensitive and should not be freely discussed.</li>
<li>Sales Operations Team Member must be available to follow up on work performed during at any given time to rectify issues as they arise.</li>
<li>Sales Operations Team Member must possess technology and skills related to said technology to achieve positive and timely communication to provide essential information.</li>
</ul>
Order Fulfillment:
<ul>
<li>Sales Operations Team Member should expect to be able to pick up and push heavy objects as well as work under fast-paced and stressful conditions for fairly long periods of time.</li>
<li>Sales Operations Team Member must take ownership of work and immediately communicate essential information to rectify mistakes.</li>
<li>Almost every aspect of the job is somewhat time sensitive and all functions require Sales Operations Team Member to keep an awareness of what times of day serve as windows to perform essential job functions while other times of day are closed off to these opportunities - as they relate to operating hours of clients, state-mandated time windows, etc.</li>
<li>Accurately build out an order from an order form and communicate any discrepancies.</li>
</ul>
FIELD SIDE
Driving Skills
<ul>
<li>Sales Operations Team Member is responsible for accurately recording and taking ownership of the duties performed and when delivering on company time.</li>
<li>Sales Operations Team Member must display a sensitivity towards correlation between company reputation and employee conduct. The way we drive will reflect in the success of our ability to compliantly delivering product in a timely manner.</li>
<li>Sales Operations Team Member is responsible for possessing the ability to drive in a safe, time sensitive and consistent manner that reflects respect for company policies and customer expectation.</li>
</ul>
Customer Service:
<ul>
<li>Personally responsible for substantiating activities when performing deliveries for the sake of harvesting customer feedback, market data as well as rectifying any complications related to performing essential job functions.</li>
<li>Will be responsible for presenting oneself in a clean, respectful, responsible, confident, and professional manner. Sales Operations Team Member are delivering on behalf of account managers and this should be reflected in the way they conduct themselves when interacting with clients.</li>
<li>Must maintain an awareness of laws and regulations to support client, but must also conduct themselves and behave in a manner which demonstrates Cura’s willingness to assist the client in any way they feel they need to be.</li>
</ul>
Time Management
<ul>
<li>Responsible for diligently recording data related to deliveries and following planned routes very closely and in the timely manner to meet state requirements.</li>
<li>Must show consistent and adequate preparedness in resolving customer issues or conducting deliveries, especially on long routes, so that they can be performed in a compliant manner that reflects sales representative and customer needs.</li>
<li>Will be responsible for having a somewhat flexible schedule to meet the needs of long distance delivery routes or other client/rep needs.</li>
<li>Following all state, local, and company rules and ensure conformance to all law.</li>
<li>Good driving record and valid driver’s license</li>
<li>Taking instructions from supervisors</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Must be 21 years or older</li>
<li>Must own a vehicle and have a driver’s license</li>
<li>METRC experience or other software experience working with inventory</li>
<li>Dispensary intake experience is a plus</li>
<li>Bachelor’s degree preferred</li>
<li>Must be willing to travel and have a clean driving record</li>
<li>QuickBooks experience</li>
<li>Comfortable using computer and sales software</li>
<li>Self-motivated and comfortable working with little to no direction</li>
<li>Excellent interpersonal communication skills</li>
<li>Knowledge of the Cannabis industry preferred</li>
<li>Background processing and/or fulfilling orders</li>
</ul>
COMPENSATION:
<ul>
<li>Compensation depends on experience. Full-time Cura employees are eligible for Medical, Dental, and Vision benefits on the 1st of the month following 60 days of employment.</li>
</ul>
ALL APPLICANTS MUST BE OVER THE AGE OF 21 YEARS TO BE ELIGIBLE FOR EMPLOYMENT AT CURA.
We are an equal opportunity employer.

Sales Operations Team Member

Customer Service Representative
MCR Labs - Framingham, MA Reports To: Director of Client Relations
Who we are
Massachusetts Cannabis Research Laboratories (MCR Labs) is a rapidly growing, independent, and accredited cannabis testing and analytics laboratory. Founded in 2013, we became the first ISO accredited company in the New England area.
We are a team of researchers, analytical chemists, pharmaceutical scientists, technologists, and cannabis enthusiasts working to advance the medical and recreational cannabis industries by helping providers ensure the safety and effectiveness of their products.
We are committed to proving the best possible services to our clients, building relationships and supporting our community.
This is an exceptional career opportunity to join the team of a fast-paced company in a high-growth industry that could grow 700% by the year 2020.
Job Summary
This position entails working with clients (both dispensary and non-dispensary) to ensure a positive experience when working with MCR Labs. The ideal candidate will be fluent in overall cannabis knowledge, state testing regulations, technical laboratory procedures, and be very customer friendly. The customer service representative might be the only person that a client interacts with, and as such should represent the company in a positive and upbeat manner.
Primary Job Responsibilities
Working with other customer service representatives to perform sample intakes, organizing samples and checking them into the system, along with typical customer service tasks such as answering client questions and addressing any issues they might have.
Primary Goal
To make sure that every client, regardless of who they are, receives the highest level of care, professionalism, and attention that we can possibly provide.
About You
Preferred Skills and Qualifications
<ul>
<li>Personable and friendly, easily establishing rapport with new customers and welcoming back familiar faces</li>
<li>Ensure client requests are taken care of in a timely manner, whether by phone, email, or in person</li>
<li>Trustworthy with keen attention to detail in helping to manage and maintain samples database</li>
<li>Ability to provide quotes offhand for testing and services</li>
<li>Self-directed and willing to jump in and assist coworkers as needed</li>
<li>Comfortable multitasking and handling a growing customer base</li>
<li>Familiar with Microsoft Excel and Google Drive app suite</li>
<li>Have a smartphone that can operate scanning function</li>
<li>Willing and able to pass background check</li>
<li>Willingness to work and learn</li>
<li>Ability to adapt and learn quickly</li>
<li>Desire to learn about product and industry</li>
</ul>
If you are energetic, willing to work, motivated, and open-minded individual that is receptive to coaching and professional development and providing that same coaching and development to others and interested in joining the front lines of this growing industry submit your resume and cover letter today!
Do you have what it takes to be a part of an industry leading cannabis testing company?
Come join the Green Rush!
Job Type: Full-time
Job Location: Framingham, MA 01701 Required education: Bachelor's
Additional Requirements: Must be able to pass a background check
Job Type: Full-time
Salary: $38,000.00 to $42,000.00 /year
Required experience:
<ul><li>Customer Service: 2 years</li></ul>
Required education:
<ul><li>Bachelor's</li></ul>
Required language:
<ul><li>Fluent English</li></ul>

Customer Service Representative

Company’s Mission Statement
Natures Care Company is a medical cannabis company operating in full compliance with state and local law.
Overview of Position
The Dispensary Manager is responsible for ensuring the smooth operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing all Team Leads and Member Liaisons.
This position’s primary functions are to lead and oversee the work of employees in our company. The ideal candidate will be well-versed in all matters business. They will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company’s vision and culture and ensure the profitability of our company’s activities to drive sustainable development and long-term success.
The successful candidate will possess outstanding customer service skills, a problem solving attitude, strong desire for self-improvement, attention to detail, strong interpersonal and management abilities, and solid administrative/clerical and time management skills. The Dispensary Manager is also responsible for working with our parent company Acreage Holdings on implementation of future strategies and upholding the mission and values of the company at all times.
Duties and Responsibilities
The main responsibilities of the Dispensary Manager include total oversight of all dispensary operations, financial reporting, maintaining collaborative relationship with the State of IL regulators (IDFPR), ensuring compliance and protecting the investment of the investors. The DM is also responsible for scheduling and overseeing the day-to-day duties of all personnel, interacting with, educating; record-keeping; monitoring inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out. Fosters an environment by coaching personnel to deliver a superior level of customer service, both in person and on the phone our patients/customers.
Management Oversight
<ul>
<li>Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity</li>
<li>Maintains highest level of compliance at all times and ensures all proper legal and Company policies and procedures are strictly followed</li>
<li>Evaluates dispensary processes with Dispensary Operations Manager to ensure maximum efficiency</li>
<li>Becomes a subject matter expert; assists members and coaches Member Liaisons to both advise and educate members on the safe dosage and other aspects of the medicine</li>
<li>Diffuses difficult situations and ensures issues are resolved to the member’s satisfaction while upholding company standards</li>
<li>Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from senior management when handling delicate employee relations situations</li>
<li>Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties</li>
<li>Attends at least one community outreach event per quarter; is a brand ambassador, both during and outside of regularly scheduled work hours</li>
<li>Performs additional duties assigned by the Dispensary Operations Regional</li>
</ul>
Accounting Oversight: 
Responsible for oversight of the Accounting Staff and daily operation of the Company’s accounting, financial and for significant contributions to the formulation, implementation, and administration of corporate-wide policies and business goals.
<ul>
<li>Oversees inventory and cash management, daily and weekly, including regular bank deposits; responsible for training Agents in Charge on proper cash handling and inventory management</li>
<li>Supervise Company’s financial records on all company transactions.</li>
<li>Handles cash flow management/bank transaction supervision, reconciliations</li>
<li>Manages deposits/ transactions/ reporting for operating accounts when required,</li>
<li>Supervise preparation of check runs</li>
<li>Track, process, and maintain payroll records and group benefits in cooperation with payroll company and Acreage Holdings HR Manager and/or other vendors and other Human Resource related duties as necessary.</li>
<li>Coordinate monthly financial closing.</li>
<li>Analyze Inventory variances.</li>
</ul>
Internal Control
<ul>
<li>Monitors Department policies and procedures and recommends improvements, consults with the Senior Management team, participates in establishing and implementing major goals and objectives, and serves as a resource in all aspects of accounting.</li>
<li>Guides financial decisions by establishing, monitoring, and enforcing policies and procedures. Maintain effective financial controls for the organization. (when required)</li>
<li>Protects assets by establishing, monitoring, and enforcing internal controls.</li>
<li>Coordinate dialogue between finance department and other departments to improve processes and other company’s assets.</li>
<li>Completes special accounting projects as assigned.</li>
<li>Protects operations by keeping financial information and plans confidential.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree or equivalent experience</li>
<li>4+ years experience in a fast-paced client-service intensive industry – medical cannabis dispensary and/or retail background preferred</li>
<li>2+ years experience in a management role (building and leading a team to success; lead by example)</li>
</ul>
<ul>
<li>Computer &amp; equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems). Knowledge of BioTrackTHC a plus.</li>
<li>Must be computer literate and have working knowledge of Microsoft Office products: Outlook, Word, and particularly Excel; and have knowledge of Accounting, Inventory, and Manufacturing software. Experience with NetSuite is a plus but not required.</li>
<li>Thorough understanding of how to achieve results in a highly compliant environment</li>
<li>Arithmetic necessary for basic inventory and cash management</li>
<li>Familiarity with history and varieties of medical cannabis preferred but not required</li>
<li>Ability to manage a diverse team</li>
<li>Demonstrated professional written, verbal, and interpersonal communication skills.</li>
<li>Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress and still deliver quality work within tight deadlines while managing multiple projects.</li>
<li>Must have strong analytical, reasoning, and problem-solving skills.</li>
<li>Demonstrated proactivity, flexibility, adaptability, and multi-tasking</li>
<li>Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity</li>
<li>Outstanding phone, email, and in-person customer service skills/etiquette</li>
<li>Skilled in accurate cash management and inventory control</li>
<li>Ability to effectively plan and prioritize with focus and attention to detail</li>
</ul>
<ul>
<li>Illinois state resident</li>
<li>Must pass a drug test and background check (state mandated)</li>
<li>Must be 21 years of age or older</li>
</ul>
Acknowledgement
NOTE: The above statements are intended to describe the general nature of work performed by this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position. NCC, LLC reserves the right to require that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). NCC, LLC also reserves the right to revise this job description.
I have read this job description and I am able to perform the essential functions and responsibilities of the position.
Job Type: Full-time
Salary: $60,000.00 /year
Experience:
<ul><li>dispensary or cultivation: 1 year</li></ul>

Dispensary Manager

Our mission is to be the leading provider of CBD oil to consumers in legal US and international markets. Our company produces and sells a line of high-end CBD oil pens and drops. We are interested in someone who is passionate about the Cannabis industry and Cura’s “Everything is Possible” culture. That is at the heart of who we are, and every team member must feel the same sense of ownership, innovation, and hustle as we shape the industry across the U.S and around the world. We need exceptionally talented, bright, and driven people. If you'd like to be a part of cannabis history we have the job for you.
JOB DESCRIPTION
A Brand Ambassador would promote and educate shops and patients about Select products. Brand Ambassadors need to be committed, have a high level of product knowledge, and a professional level of consumer engagement. This individual will also prepare and deliver promotional presentations.
RESPONSIBILITIES
<ul>
<li>Calling, scheduling, and confirming demo’s</li>
<li>Setting up demo kit</li>
<li>Greeting patients</li>
<li>Providing accurate information (e.g. product features, pricing)</li>
<li>Answering customer’s questions about specific products and services</li>
<li>Reporting and documenting demo’s pre and post.</li>
</ul>
JOB QUALIFICATIONS
<ul>
<li>All applicants must be over the age of 21 years to be eligible for employment at Cura</li>
<li>Must have an OLCC Marijuana Workers Card</li>
<li>Good understanding of office management and marketing principles</li>
<li>Excellent knowledge of MS Office, marketing computer software and online applications</li>
<li>Excellent communication skills</li>
<li>Must love a fast-paced environment, with the ability to be very flexible and adaptable</li>
<li>Knowledge of cbd products and the industry, preferred</li>
<li>People skills with an outgoing personality</li>
<li>Effective time management, organization, and multi-tasking skills</li>
</ul>
COMPENSATION
<ul>
<li>Compensation depends on experience.</li>
</ul>
Medical, Dental, and Vision benefits are provided on the 1st of the month following 60 days. We are an Equal Opportunity Employer.

Find a Job

All Jobs & Vacancies