Customer Service Representative

Customer Service Representative

MCR Labs - Framingham, MA Reports To: Director of Client Relations

Who we are

Massachusetts Cannabis Research Laboratories (MCR Labs) is a rapidly growing, independent, and accredited cannabis testing and analytics laboratory. Founded in 2013, we became the first ISO accredited company in the New England area.

We are a team of researchers, analytical chemists, pharmaceutical scientists, technologists, and cannabis enthusiasts working to advance the medical and recreational cannabis industries by helping providers ensure the safety and effectiveness of their products.

We are committed to proving the best possible services to our clients, building relationships and supporting our community.

This is an exceptional career opportunity to join the team of a fast-paced company in a high-growth industry that could grow 700% by the year 2020.

Job Summary

This position entails working with clients (both dispensary and non-dispensary) to ensure a positive experience when working with MCR Labs. The ideal candidate will be fluent in overall cannabis knowledge, state testing regulations, technical laboratory procedures, and be very customer friendly. The customer service representative might be the only person that a client interacts with, and as such should represent the company in a positive and upbeat manner.

Primary Job Responsibilities

Working with other customer service representatives to perform sample intakes, organizing samples and checking them into the system, along with typical customer service tasks such as answering client questions and addressing any issues they might have.

Primary Goal

To make sure that every client, regardless of who they are, receives the highest level of care, professionalism, and attention that we can possibly provide.

About You

Preferred Skills and Qualifications

• Personable and friendly, easily establishing rapport with new customers and welcoming back familiar faces
• Ensure client requests are taken care of in a timely manner, whether by phone, email, or in person
• Trustworthy with keen attention to detail in helping to manage and maintain samples database
• Ability to provide quotes offhand for testing and services
• Self-directed and willing to jump in and assist coworkers as needed
• Comfortable multitasking and handling a growing customer base
• Familiar with Microsoft Excel and Google Drive app suite
• Have a smartphone that can operate scanning function
• Willing and able to pass background check
• Willingness to work and learn
• Ability to adapt and learn quickly
• Desire to learn about product and industry

If you are energetic, willing to work, motivated, and open-minded individual that is receptive to coaching and professional development and providing that same coaching and development to others and interested in joining the front lines of this growing industry submit your resume and cover letter today!

Do you have what it takes to be a part of an industry leading cannabis testing company?

Come join the Green Rush!

Job Type: Full-time

Job Location: Framingham, MA 01701 Required education: Bachelor's

Additional Requirements: Must be able to pass a background check

Job Type: Full-time

Salary: $38,000.00 to $42,000.00 /year

Required experience:

• Customer Service: 2 years

Required education:

• Bachelor's

Required language:

• Fluent English