Reports to: Retail Store Manager
Summary of Position:
Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.
Front Desk/Reception Primary Duties and Responsibilites:
**Duties may vary depending on workload, staffing levels and direction from management**
 - Responsible for greeting patients upon arrival and performing initial check in
 - Assists new patients with questions and required forms
 - Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms
 - Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms
 - Answers incoming phone calls and voice messages
 - Responsible for filing admin/patient paperwork and maintaining an organized file system
 - Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation
 - Reception may be asked to prep phone orders or an order for the next patient in the bud room
 - Upon product delivery, assist managers with Transportation Manifests and/or the counting of products
 - Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates
 - Updates white board which may include staff favorites or running specials
 - Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room
 - Cleans and sterilizes chop sticks, trimmers, scales and jars
Requirements
 - Must be licensed by the State of Colorado Medical Marijuana Enforcement Division
 - Must have friendly, out-going, positive attitude
 - Basic computer skills; Excel, Word, Scanning and Uploading documents
 - Organizational Skills
 - Outstanding Customer Service
 - Excellent Communication

FRONT DESK / RECEPTION

Description

We are seeking friendly, motivated individuals who are educated in the industry and have a passion for providing high quality medicine and alternative pain relief for our patients. Your responsibility is to greet and provide excellent customer service to patients in a timely & informative manner to ensure the business flow and patient need is cohesive.

*Duties may vary depending on workload, staffing levels and direction from management*
 - Must have current MMJ license.
 - Must be competent in all reception duties and able to perform the allotted tasks: answer phones, scanning filing, housekeeping, etc.
 - Must be well-versed in various cannabis categories such as strains, hashes, edibles, topicals and accessories. Within each of these categories, the budtender must know the difference between Indica, Sativa and Hybrid strains; with the ability to give the proper recommendations and mg dosage for patients and POS accuracy.
 - Fluent with MJ Freeway's patient check in process, sales orders and applies couponing as needed.
 - Responsible for maintaining the optimum "Customer Experience" and up sells to increase margins.
 - Knowledgeable in industry laws and regulations pertaining to cannabis sales.
 - Follows compliance protocol set by the MED.
 - Must maintain an accurate cash drawer.
 - Assists management in identifying inventory items in need of restocking. This will occur duing the opening and closing of shifts. The budtender is responsible for shaking out jars and refilling them.
 - Maintains strain displays and signage to indicate product prices.
 - Throughout the day, the budtender maintains a clean, fully stocked and tidy sales counter.
 - Performs pre-roll creation as necessary.
 - Scans and uploads files to MJF and in Google Drive.
 - Labels store

BUDTENDER

- Must be 21+ years old
 - Must have a reliable transportation to and back from work.
 - Customer service experience: 2 years (Required)
 - Call Center experience: 1 year (Preferred)
 - Cannabis experience: 1 year (Preferred)
 - Health insurance
 - Dental insurance
 - Vision insurance
 - Paid time off
 - Flexible schedule

752 Commercial St, San Jose, CA 95112

Dispatcher

Responsibilities:
 - Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment
 - Ensure the sales floor is properly stocked and the presence of the store is well maintained
 - Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
 - Maintain product knowledge
 - Greeting customers warmly when they enter
 - Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders
 - Correct cash handling and discount application
 - Accurate and timely data entry of patient profiles
 - Verifying proper paperwork, documentation and ID for customers
 - Other duties as assigned by the Management Team
Competencies:
 - Exceptional Customer Service skills
 - Desire to learn about our products and cannabis therapies
 - Knowledge of basic computer skills, Point of Sale software and cash management is a plus
 - Strong attention to detail and a team-player mentality
 - Fun attitude and strong work ethic
 - Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
 - Dental insurance
 - Employee discount
 - Health insurance
 - Paid time off
 - Vision insurance
Schedule:
 - 8 hour shift
Supplemental Pay:
 - Bonus pay
Education:
 - High school or equivalent (Preferred)
Experience:
 - Customer Service: 1 year (Preferred)
Work Location:
 - One location
Company's website:
 - ezhirecannabis.com
Work Remotely:
 - No
COVID-19 Precaution(s):
 - Remote interview process

Budtender / Cannabis Cust...

Be proficient in OLCC Regulation & compliance, retail, and data tools in order to oversee staffing needs, sales forecasting, and preparation as a whole while scaling a fast-growing store.
Maintain a consistent level of communication between assistant store managers regarding monthly and quarterly initiatives for sales associates as well as creating and optimizing incentive programs for sales leads and associates.
Addressing gaps in product knowledge, service, and customer fall-off points will be critical, as well as relaying customer feedback to the staff and Executives on a regular basis, with recommendations for improvement.
 - Manage and organize Employee growth plans, as well as disciplinary and training documents
 - Maintain store budget and supplies across departments
 - Managing staff budgets and overseeing the scheduling
 - Maintain a 1:1 feedback reporting cadence with Metric to set goals and track progress.
 - Weekly Reporting on store performance
 - Own non-cannabis inventory purchasing and handling.
 - Schedule and facilitate ongoing budtender training
 - Work weekly with company Exec Team and Inventory specialists to ensure security and compliance.
 - Cash Management and Reconciliation
 - Cash pickups/drops
 - Flowhub experience required
 - METRC experience required
A strong natural leader with the ability to direct a diverse team.
Cooperative with management peers and can clearly communicate department needs across teams.
Proven success and experience with holding accountability on your own.
Two years of experience in customer-facing management and/or training role.
Two years of related experience in Cannabis & Cannabis Sales and handling.
Able to read, analyze, and interpret general business documents, professional journals, technical procedures, or governmental

Dispensary Manager

Primary role to ensure that all plant needs are met, and company goals are realized. The successful candidate will be a key member of a fast-paced Commercial Grow. Must have the ability to supervise Growing Team.
 - Harvest cuttings, toppings, pruning, transplanting.
 - Scout weekly for plant pests and diseases and take corrective action.
 - Apply preventive pesticides and fungicides in a manner compliant with OSHA and Federal WPS standards.
 - Monitor environment.
 - Nutrient management.
 - Maintain a clean and organized work environment.
 - Maintain detailed and organized records of growing data and prepare and present regular progress reports.
 - Responsible for maintaining inventory records.
 - 1 to 3 years’ experience in growing plants.
 - Ability to take instruction, follow protocols, willingness to learn new skills, and detail oriented.
 - Familiarity with Microsoft Office programs i.e. Word, Excel, Outlook and PowerPoint, chrome.
 - Working knowledge in growing systems as well as understanding temperature and humidity manipulation.
 - Knowledge of best growing practices.
 - Knowledge of plant diseases, insects and fungi, as well as plant treatment options.
 - Ability to obtain a private applicators pesticide license.
 - Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes up to 50 lbs.
 - Communicate effectively with supervisors and employees.
 - Ability to plan, troubleshoot, anticipate problems, and problem solve.
 - Other job duties as assigned.
 - Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes up to 50 lbs.

Marijuana Grower- Entry Level

Summary of Position:
The Grow Technician aids in the production, maintenance and health of all crops by performing tasks assigned by the Facilities Manager. Responsible for plant quality, trimming, and the overall efficiency of the OPC. May help with tagging, packaging, manifesting and other special projects upon request.
Grow Technician Primary Duties and Responsibilities:
Duties may vary depending on workload, staffing levels and direction from management.
 - Must have current MMJ badge.
 - Monitor daily crop progress to ensure good quality.
 - Oversight of daily tasks such as watering, manicuring, cloning, harvesting, team of trimmers, growth regulating and pest management, etc.
 - Manage and troubleshoot greenhouse environmental control and irrigation systems.
 - Equipment care, perform preventative maintenance to ensure a long life.
 - Complete tasks and special projects as needed.
 - Review growing/watering schedule.
 - Generating mother plants from seed, pruning, transplanting and filling/mixing soil .
 - Ensure proper spray techniques and scouting methods are adhered to.
 - Mixing nutrients and fine tuning of pH solutions.
 - Harvesting final product; drying and curing.
 - Bookkeeping; maintain counts and logs as well as return tags according to MITS compliance.
 - Housekeeping; removes excess plant material, water and trash from all rooms.
 - Execute and enforce compliance efforts of all local and state regulations.
 - When needed-oversight of in-store maintenance including but not limited to; HVAC, plumbing, repairs, snow and technology fixes.
 - Participate in ongoing education and professional development as needed.
 - Physical duties may be required including but not limited to; lifting and moving boxes, inventory and/or equipment. Makes sure all operations

GROW TECHNICIAN

Safety Management Solutions is hiring for both Armed and Unarmed Security positions for Cannabis, Property, Corporate, Patrol, Night life, & Bar Lounges.
Job Types: Full-time, Part-time
Pay: $14.00 - $22.00 per hour
Work Location:
 - Multiple locations
Hours per week:
 - Less than 10
 - 10-19
 - 20-29
 - 30-39
Work Remotely:
 - No

Security Officer Full/Par...

GreenGate Chicago is growing, and we are looking to add passionate, customer service focused talent to our store! The Cannabis Consultant is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.

Our ideal Cannabis Consultant has a positive upbeat attitude and a desire to help people find the best product for their needs. A background in retail and hospitality is highly preferred (1-2 years), but customer service experience is required.
 - Possess a positive attitude while greeting customers and patients
 - Be an advocate of cannabis customer care
 - Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product
 - Build rapport with regular patients/customers to promote repeat business
 - Work well with others in a fast-paced, dynamic retail environment
 - Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice)
 - Be open to continued, on-going cannabis education and training
 - Provide support to managers and other Cannabis Consultants as needed
 - Maintain a clean, organize, and sanitize workstation/store front
 - Ensure accuracy of online orders before pick-up
 - Understand and apply detailed compliance regulations as required by local and state laws
 - Stock, merchandise, and replenish displays of regulated and unregulated inventory
 - Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available
 - High School Diploma or equivalent
 - 1-2 years of retail or hospitality experience
 - Must be 21 years of age and comply with all local, state, and company

Cannabis Consultant

We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).
The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.
Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.
We're seeking an energetic 
 - To belong to a community of relentlessly dedicated individuals driven by a passion to be a best in class cannabis brand
 - To do exceptionally meaningful work that helps to improve other's quality of life.
 - You have an entrepreneurial spirit; guided by an authentic understanding of cannabis and cannabis culture; and committed to social justice.
 - The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry
 - Significant opportunity for growth, experience, and learning in a startup company
 - Expertise with Salesforce, QuickBooks (Tableau CRM)
 - Advanced Excel Skills
 - Experience supporting the data needs of a sales team
 - Ability to communicate effectively
 - Strong operational mindset & attention to detail
 - Self-starter with an entrepreneurial spirit and an ability to initiate and drive projects to completion with minimal guidance (at times in a changing environment with a high degree of ambiguity)
 - Have Thick Skin and Tons of Energy
 - Commitment to strengthening

Operations Associate-Sale...

As a 
 - 
Contributing insightful, practical and meaningful information to support the client’s behavior, mood and healing process
 - 
Role-modeling appropriate and supportive behavior based on your training and experience
 - 
Supporting our clients in their journey to a healthier and more productive life

The Counseling team is available to our clients on a twenty-four hour basis. Counselors are often part of the client’s major support system, and as such, derive great satisfaction from making a powerful difference in their lives. Counselors manage crisis situations such as food refusal, emotional breakdowns and more. Center for Discovery is open to ideas for connecting with our clients in new and innovative ways. Counselors are empowered to be creative in their approach as personal strengths, skills and passions (e.g. yoga, art, hobbies…) may be integrated into our program.
 - 
Greeting new clients and introduces them to their primary treatment team
 - 
Determining whether the new client has any special needs, communicating those needs to the treatment team and assisting in making sure the needs are met
 - 
Contributing to the well-being of all clients by serving as a positive role model, demonstrating appropriate dress, grooming, communication and positive behavior in a professional, warm and caring manner
 - 
Facilitating the treatment plan set forth by the Therapist by providing day-to-day support
 - 
Engaging clients in therapeutic groups to promote coping skills, relapse prevention, DBT, education and life skills
 - 
Participating in a weekly multi-disciplinary team meeting
 - 
Sharing vital information of the client’s progress with the treatment team
 - 
Understanding and maintaining the confidential nature of all client and program related activities
 - 
Eating

On-Call Counselor - Eatin...

*
Myster is one of the most innovative smoking accessory companies in the world. We are a lean 6 year old start-up that is transitioning from a lifestyle company to a multimillion-dollar organization. From owning our own factory in China, designing trendsetting styles, and leading technological advances in the cannabis accessories industry, we have developed all the infrastructure to ensure explosive growth.
You know Seller Central inside and out. Everything from flat files, inventory management, FBA process, reinstatements, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, market opportunity, competitor monitoring, keyword research etc.
 - Organizing and managing our Amazon accounts and work with the Digital Marketing Manager to execute strategic plans to drive significant growth
 - Oversee and optimize product listings using strong knowledge of keyword research, Amazon algorithm, and product search rankings- including detailed maintenance and improvement of listings (title, description, images, reviews, prices, product specs, customer questions, etc.) to increase product ranking
 - Must have flat file knowledge and experience
 - Enforce MAP pricing with resellers and removal of non-authorized sellers
 - Identity new product opportunities to bring to market based on other resellers sales volume
 - Drive traffic and execute marketing campaigns to increase listing visibility and revenue through marketplace tools (Amazon Sponsored Ads, Promotions)
 - Manage Amazon advertising campaigns and budget
 - Troubleshooting with Amazon platform
 - Review customer feedback and marketplace health, updating processes as needed
 - Analyze reports, present findings, and provide recommendations for areas of growth
 - Forecast and process FBA

Amazon Specialist

Isn't it time you took a step towards a brighter way forward? Zen Leaf is growing, and we are looking to add passionate, customer service focused talent to our store! The Cannabis Consultant is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.

Our ideal Cannabis Consultant has a positive upbeat attitude and a desire to help people find the best product for their needs. A background in retail and hospitality is highly preferred (1-2 years), but customer service experience is required.
 - Possess a positive attitude while greeting customers and patients
 - Be an advocate of cannabis customer care
 - Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product
 - Build rapport with regular patients/customers to promote repeat business
 - Work well with others in a fast-paced, dynamic retail environment
 - Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice)
 - Be open to continued, on-going cannabis education and training
 - Provide support to managers and other Cannabis Consultants as needed
 - Maintain a clean, organize, and sanitize workstation/store front
 - Ensure accuracy of online orders before pick-up
 - Understand and apply detailed compliance regulations as required by local and state laws
 - Stock, merchandise, and replenish displays of regulated and unregulated inventory
 - Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available
 - High School Diploma or equivalent
 - 1-2 years of retail or hospitality experience
 - Must be 21

HerbNJoy is a premier cannabis retail brand and one of the fastest growing licensed cannabis retailers in the State of California. We pride ourselves in our service and professionalism as well as our dedication to providing customers the best quality products at the most affordable prices.
We are a quickly expanding start-up with a lot of opportunities for growth. Join the HerbNJoy team and be a part of the exciting, evolving cannabis industry!
We are looking for experienced personnel to join our team. Ideal candidates would have 1-3 years of experience in the cannabis industry.
What You Have
 - Tech-savvy individual who has at least 1-2 years of experience in the cannabis industry
 - Comfortability using various software and databases such as Dutchie, Sprout/Spring Big, and Weedmaps is preferred
 - At least one year of experience working with Treez POS Software is mandatory
 - Advanced computer skills including proficiency in Google Suite and Microsoft Office
 - Accountable, positive, and motivated attitude
 - Demonstrated ability to multi-task, prioritize responsibilities, and time manage
 - Strong analytical skills with the ability to analyze raw data, draw conclusions, and develop actionable recommendations
 - Must be able to adapt to a changing work environment
 - Bachelor’s degree is required
What You’ll Do:
 - Maintenance of Software/Hardware Inventory
 - Ensure compliance with State regulations and HerbNJoy policies and procedures
 - Respond to Google, Yelp, and Weedmaps reviews
 - Proactively recommend new and improved processes for operating procedures
 - Manage the digital customer experience to ensure consistency between in-store and online
 - Provide end-user support by resolving technology problems
 - Troubleshoot computer hardware, software, or network issues

System Support Associate ...

The Director of Operations will be responsible for management and oversight of a results-driven strategy for the operating business.
In this role, we are seeking an individual who is versed in the follow key areas:
 - Coaching and building leadership - communication, motivation, and motivation of junior level management and line level team
 - Lean manufacturing principles
 - Horticultural planning and process flow
 - CPG manufacturing experience – raw material and hard good mgmt.
To achieve success in this role, the ideal candidate must possess an open mind, thirst for continuous process improvement, and unrelenting drive to win. Above all, this position asks for a consistently positive, friendly, and assertive manner with team members, partners, regulators, and leadership. An organization in our type of growth mode needs to have exceptional communication to help support a quick-paced, and sometimes chaotic, start-up environment.
For detail specific duties and responsibilities, please see below:
Production Responsibilities include, but are not limited to, the following. Other duties may be assigned:
 - Work with mgmt. to learn and continue to develop cultivation strategy
 - Manage and develop cultivation plan in concert with distribution strategy
 - Cultivation schedule for multiple sites – indoor, greenhouse, and outdoor
 - Manage teams at three cultivation sties
 - Work with senior mgmt. to optimize cultivation productivity against company strategy
 - Oversee detailed genetic R&D plan
 - Facilitate team execution against key cultivation KPIs
Processing Responsibilities include, but are not limited to, the following. Other duties may be assigned:
 - Work with mgmt. to learn and continue to develop processing strategy to deliver against inventory and distribution targets

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