The Liberty Wellness Director (LWD) provides effective leadership in order to ensure the Liberty Patient Experience exceeds expectations every day. The LWD leads the store business and its organization according to the Liberty Vision, Mission and Values. In this multi-faceted role, the LWD serves as brand ambassador, patient advocate, staff mentor, supervisor and general manager.
Major Areas of Responsibility
- Consistently delivers the ultimate Liberty Patient Experience in all facets from patient entry to exit
- Accountable for P and L performance, setting and achieving financial goals
- Ensures store activities and staff are in compliance with each State’s guidelines, including the Department of Health and any other regulatory bodies
- Facilitates all store inspections
- Maintains all confidential information according to HIPPA policies and procedures
- Oversees product quality control, pulling all products that do not meet quality standards
- Oversees inventory management to ensure inventory is consistently accurate, up to date, effectively ordered and replenished, and that there is no loss or theft
- Recruits and hires the best employees and oversees staff training according to the “Liberty Training Program”
- Ultimately responsible for performance management of all staff, including store management
- Responsible for ensuring that the physical environment is safe, sanitary and that all equipment is in good working order, and that all preventative maintenance is performed in a timely manner
- Oversees Liberty’s on-line ordering program and delivery operations, as well as related staff
- Oversees inventory management and weekly ordering process
- Oversees store opening and closing activities
- Oversees all store visual merchandising
- Liaises with local community, area health providers and manages patient outreach and educational programing
- Coordinates local marketing/social media with vendors and/or internal business partners
- Supervises all Manager on Duty (MOD) functions and performs those duties as needed
- Accountable for crafting and delivering One Minute Meetings to all staff at opening and throughout the day
- Analyzes data and reports in order to recommend product promotions, adjust schedules, improve profitability and cost management
Primary Objectives
Ensure that Liberty successfully executes its vision, mission, values, and business objectives, delivering an exceptional Liberty Patient Experience every day.
Required Knowledge, Skills and Abilities
- Minimum 5 years head of store retail management experience
- Experience in the medical cannabis industry is highly desirable
- Must be 21 years of age, able to pass a criminal background check and drug test (Testing positive for cannabis is allowed if candidate possesses a valid MMJ certificate from their state of residence)
- Demonstrated passion to serving the medical cannabis community and passing product knowledge
- Proven ability to manage teams effectively
- Excellent communication and customer service skills
- Solid understanding of store economics and ability to interpret and act on store KPI data
- Proficient technological operating skills
- Experience in complex, fast-paced store environments
- Meticulous planning skills
- Ability to build and foster community and organizational relationships
Ability to handle confidential and sensitive information
- Warm, kind and caring attitude