BioTrackTHC, the leading provider of cannabis software, is actively seeking high-energy and experienced Technical Support Specialists to join our ever growing family, an organization engaging with thousands of customers in 26 states and 4 countries. This is a unique opportunity to make a difference in a company that’s making a difference.
Position Responsibilities
- Consulting with Dispensary and Cultivation staff
- Providing in-person or remote support on best practices (e.g. harvesting plants, converting inventory, wholesale transfers)
- Installing, testing and configuring new workstations, peripheral equipment and software
- Utilize ticketing system to monitor, escalate, and assist with customer issues.
- Facilitate server migrations
- Collaborate with team members and industry experts to resolve complex problems
Minimum Requirements
- Must have at least a 2 year degree or 2–5 years of technical support experience
- Hardware experience (label printers, receipt printers, scales and scanners), preferred
- Must know SQL
- Postgres, Perl, Python experience, is a plus but NOT required
- Excellent communication skills
- Excellent ability to multitask
- Must interact well with others and have excellent interpersonal skills
- Pass a background check
- Must be able to travel
- Must have reliable transportation
- Must be highly motivated
Do you think you would be a valuable addition to our team? If so, please apply through Indeed.
Compensation commensurate with experience
Job Type: Full-time
Experience:
- technical support: 2 years (Required)
Job Location:
- Broward County, FL (Required)