Baker is a CRM platform for cannabis dispensaries & brands. We build smart products like targeted marketing tools, loyalty programs, and online shopping technology to keep your customers coming back. With expertise in retail, technology, and cannabis, we have crafted several industry-specific tools that allows dispensaries and brands to engage customers, retain customers and build brand loyalty through a personalized shopping experience. We are currently in more than 800 dispensaries across 20 states and Canada - we've grown from 18 to 60+ employees this year alone with no plans of slowing down!
We are very proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Who You Are
You take pride in being fast learning, precise, efficient, enthusiastic, focused, hard-working, and collaborative - just to name a few. You are comfortable working within a team structure, as well as being an individual contributor. You are not only comfortable with but actively seek change as an opportunity for growth.
Do you find yourself constantly researching state-of-the-art technology?
Do you love debating the merits of different solutions?
Can you voice your opinion about a potential solution but allow yourself to be convinced that there may be a better option?
If so then we'd love to speak with you!
The Role
As a Tech Support representative here at Baker, you will be responsible for fielding and handling technical problem resolution to Baker customers as well as end-users by performing a question diagnosis while guiding them through step-by-step solutions. Solutions include, but are not limited to, resolving high-level software issues, diagnosing software setup configuration issues, verifying proper installations of various customer website components, diagnosing and resolving issues with integration APIs as well as Baker’s internal APIs. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Role responsibilities