Technical Helpdesk Support

When joining Mariner Business Solutions, you can expect to work for a company that:

• Works in an open, casual and energetic office in Denver, Colorado.
• Uses all dual monitor workstations.
• Provides fully paid employee health insurance, paid holidays, dental & vision coverage, PTO and participation in wellness programs.
• Has an on-campus secured gym for free use by employees.
• Gives your car protection all day in a company-paid covered garage.
• You would participate in various team building activities on and off-campus.
• Includes a full kitchen with provided favorite office snacks and drinks.

About The Position

We are looking for a Helpdesk Support Technician. This is a full-time position for software and hardware support working with our client base in various retail verticals, handled by phone, email and onsite visits.

Essential Duties

• Responsible for tier 1 and 2 customer support by answering phones, working with client end-users and utilizing remote access tools
• Handle client telephone and live interactions professionally, concisely and with enthusiasm
• Ability to use best practice troubleshooting techniques
• Configuration of desktop/productivity applications
• Maintains, analyzes, troubleshoots and repairs computer workstations, computer peripherals and software applications
• Documents, maintains/tracks support calls, hardware and software systems and upgrades
• Supports and maintains user account information including rights, security and systems groups
• Daily monitor and maintenance of client backups, replication or other process
• Resolving problems in a timely fashion
• Remains familiar with standard concepts, practices and procedures within the IT field
• Perform individually and within a team to work quickly and efficiently to resolve cases and complete projects
• Participate in the weekly Support Center on-call rotation schedule.
• Work with Sales Staff to meet proposal delivery process and service levels
• Travel required, 5% of the time
• Duties, responsibilities and activities may change at any time with or without notice