BackTechnical Helpdesk Support

Technical Helpdesk Support

Job ID: 12019
Company: Mariner Business Solutions / CannaPoint
Location: Denver 
Salary: $42,000.00
Number of Vacancy: 1
Employment Type: Full time
Posted: 30+ days ago

Job Description:

When joining Mariner Business Solutions, you can expect to work for a company that:

  • Works in an open, casual and energetic office in Denver, Colorado.
  • Uses all dual monitor workstations.
  • Provides fully paid employee health insurance, paid holidays, dental & vision coverage, PTO and participation in wellness programs.
  • Has an on-campus secured gym for free use by employees.
  • Gives your car protection all day in a company-paid covered garage.
  • You would participate in various team building activities on and off-campus.
  • Includes a full kitchen with provided favorite office snacks and drinks.

About The Position

We are looking for a Helpdesk Support Technician. This is a full-time position for software and hardware support working with our client base in various retail verticals, handled by phone, email and onsite visits.

Essential Duties


  • Responsible for tier 1 and 2 customer support by answering phones, working with client end-users and utilizing remote access tools
  • Handle client telephone and live interactions professionally, concisely and with enthusiasm
  • Ability to use best practice troubleshooting techniques
  • Configuration of desktop/productivity applications
  • Maintains, analyzes, troubleshoots and repairs computer workstations, computer peripherals and software applications
  • Documents, maintains/tracks support calls, hardware and software systems and upgrades
  • Supports and maintains user account information including rights, security and systems groups
  • Daily monitor and maintenance of client backups, replication or other process
  • Resolving problems in a timely fashion
  • Remains familiar with standard concepts, practices and procedures within the IT field
  • Perform individually and within a team to work quickly and efficiently to resolve cases and complete projects
  • Participate in the weekly Support Center on-call rotation schedule.
  • Work with Sales Staff to meet proposal delivery process and service levels
  • Travel required, 5% of the time
  • Duties, responsibilities and activities may change at any time with or without notice

Job Requirements:

Required Skills & Education

  • Demonstrated experience with Microsoft Office Products
  • Professional attitude
  • Strong customer service skills with excellent problem-solving skills via onsite, phone and email
  • Able to handle high volume of calls and projects
  • Able to *think outside the box* and solve the head-scratching problems
  • Responsible for keeping up-to-date on hardware and software technologies
  • Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently and physical ability to lift up to 40 lbs
  • Desire to learn and earn certifications
  • Pass CounterPoint SQL Certified Installer Certification
  • College degree, certification or equivalent work experience
  • Minimum of 2 years of similar or related experience

Desired Competencies

  • Network and System Security practices, including WatchGuard and Cisco Meraki devices
  • Working knowledge with a retail point-of-sale software application
  • Experience on backup software and management, a plus
  • A Never-give-up attitude to solve any problem

Apply on Company Website

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