Store Manager

Job Description

As the Store Manager you will be the chief person responsible for Kaya’s retail location on South Fox St.. You’ll take responsibility for the store as if it was your own: assuring that it’s staffed and stocked appropriately, the it operates in compliance with all state and local laws, and that it provides an excellent experience for its staff and customers, and assure that the store is running smoothly at all times.

The Store Manager will assist the General Manager and provide support to the activities and operations of the store, enforce policies and procedures, and operational guidelines. Assistant managers are responsible for opening and closing a retail store and for overseeing all staff members throughout the week and day. Responsible for overall customer experience and satisfaction. Provide expert advice to customers in all areas of the store. Proactively build and maintain customer relationships. Ensure that newly-received product is stocked in a timely manner. Motivate and lead staff and maintain a positive work environment.

Duties Include

• Open and close dispensary including overseeing of accurate weights and cash
• Supervise the activities of assigned staff and functions for the retail location,on their shift.
• Responsible for on-going training and compliance
• Drive sales and customer experience by maintaining a tidy, safe, and well merchandised store environment
• Ensure the sales floor is properly stocked and the presence of the store inside and out is well maintained
• Responsible for maintaining customer relationships, including handling issues and concerns, complaints, and ensuring customer satisfaction.
• Inspire customer confidence and create loyalty to our brand
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
• Accountable for accurately reporting in Metrc and Biotrack
• Assisting bud tenders where appropriate
• Data entry
• Creating documents and spreadsheets
• Respond to certain emergency situations this will include scheduling issues and potentially covering vacant shifts
• Other duties as assigned

Job Type: Full-time

Salary: $16.00 /hour

Experience:

• Management: 1 year (Required)
• Retail: 2 years (Required)

License or certification:

• MED Support or Key Badge (Required)