Software Support Technician

Support Technician

MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.

MJ Freeway is growing quickly in a fast paced, nascent industry, and we’re looking for a support technician to join our team. This fulltime position will handle IT support for existing customers and assist in onboarding of new accounts. We’re a hard working team seeking a candidate who is self-motivated, innovative, and dedicated to giving our team and clients the very best.

Key Responsibilities:

• Respond to support inquiries in a professional and efficient manner.
• Ensure any account issues are resolved and the client is satisfied with support efforts.
• Develop an in-depth knowledge of the product suite and the industry as needed to provide maximum value for our clients.
• Manage multiple client inquiries, while maintaining a high attention to detail and professionalism.
• Maintain, analyze, and troubleshoot software peripherals as needed.
• Document, maintain, upgrade or replace software solution as needed.
• Support and maintain user account information including rights, security and systems groups.
• Effective and efficient internal communications with sales, billing, and product development teams.

Knowledge of commonly used tech support concepts, practices, and procedures as well as great customer service is required. A high level of proficiency with web based demonstrations, shared calendars, Skype and instant messaging, is required. Previous tech support experience is ideal. Ideal candidates will be located in the Denver metro area. Your support process will be primarily telephone and online application based with occasional onsite visits.

About MJ Freeway

MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $5B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.

MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval) and a positive work environment where we live by three principles:

• Do the right thing
• Be part of the solution
• Show people that you care

Sound like the place for you? Please submit your cover letter and resume.

Job Type: Full-time

Required experience:

• Software Technical Support: 1 year

Required education:

• Bachelor's

Job Location:

• Denver, CO