Onboarding Specialist
MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.
Our SaaS company has an immediate need for an Onboarding Specialist. The Onboarding Specialist will report to the Director of Onboarding and work with the client onboarding team to ensure successful onboarding of new clients and continuous knowledge growth of team members.
Key Responsibilities:
- Collaborate with other members of the Onboarding team to ensure a seamless, efficient and delightful onboarding experience for both new and existing clients, beginning with post sale engagements and continuing through multiple onboarding phases resulting in successful application go-live.
- Facilitate client’s sandbox deliver, data work session and training, involving key stakeholders. Perform information gathering exercises to acquire both tactical and strategic knowledge relevant to the SaaS implementation.
- Take a strategic and consultative approach to the client’s onboarding experience through deep knowledge of industry best practices and the client’s strategic business objectives.
- Own client communication, setting proper expectations
- Facilitate and conduct Discovery Workshop, information gathering and dissemination
- Assist clients with understanding industry best practices
- Develop Discovery Workshop artifacts and provide warm handoff to Support teams
- Develop and maintain high proficiency of MJ Freeway product knowledge
- Develop and maintain high proficiency of Cannabis industry knowledge
- Participate in Sales cycle as Onboarding team representative as needed
- Identify potential problems and opportunities related to the implementation of onboarding
- Identify and promote opportunities for process improvements
- Travel to client sites as needed
Knowledge, Skills, and Abilities:
- Software onboarding experience
- Familiarity with industry best practices and standards
- Strong written and verbal communication skills
- General business acumen, Cannabis industry knowledge
- Organizational, communication and time management skills
- Ability to interact efficiently at all levels of internal and external clients
- Technical aptitude and attention to detail
- Full understanding of all training material presented
- Ability to communicate technical information to non-technical audiences
- Strong leadership and interpersonal skills
- Expert in the entire MS Office suite including Word, Excel, PowerPoint, Outlook and Visio
- Thorough organization, focus, multi-tasking, and presentation skills
- Ability to work well with other professionals, both peers and Subject Matter Experts
- Ability to prioritize and manage multiple ongoing projects within in a deadline-driven environment
- Must be a highly motivated, detail-oriented, self-starter with a well-developed work ethic and tremendous resourcefulness
Working Environment:
- Working in an office environment and remotely
- Sitting and standing for long periods of time
- Typing, data entry and reading on a computer
- Communicating face to face and on telephone
- Possible travel to client sites as needed
MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $10B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.
MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval) and a positive work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Sound like the place for you? Please submit your cover letter and resume.
Job Type: Full-time
Experience:
- software onboarding: 1 year
Location: