HELP US MAKE HISTORY. Millions trust Leafly to help them find unbiased information about nearby strains and dispensaries, discover new cannabis brands and products, and to stay up-to-date on the latest cannabis information. Leafly started as an excel spreadsheet and has since grown to become the largest cannabis information resource in the world. We are expanding rapidly, and we are looking for smart, forward-thinking leaders to help us achieve our goal of shaping the global cannabis landscape.
A career at Leafly combines the excitement of a start-up, the social purpose of a non-profit, and the growth opportunities of a major corporation. Leafly salaries and benefit packages are very competitive, the office perks are excellent, and we promise that you will never be bored. If you have what it takes, you will be joining a global network of innovative, passionate individuals on a revolutionary mission to change the world for the better.
We are currently seeking a Sr. Live Operations Support Specialist to work in our Operations department at our headquarters in Seattle, WA.
What You Will Be Doing:
We are looking for a driven Sr. Live Operations Support Specialist who will help us to shape and build an efficient, responsive Live Operations team. You will work within our support and client ops teams helping to create a lasting, impactful customer experience for our pre-order service. As Leafly grows to offer new and exciting products we’re looking for a specialist that will help bring our attention to customers to a new level!
Responsibilities:
- Monitoring quality metrics of Leafly partner dispensaries
- Onboarding and training dispensaries on how to use the product, improve their performance, and grow their businesses
- Work with clients in a proactive manner to optimize their use of Leafly
- Ensuring that order reservations are picked and ready according to Leafly specifications
- Tracking product use and product performance
- Seek feedback from our clients to drive the continual improvement of our tools
- Working with our product and engineering team to make improvements that help us serve and delight our customers
- Troubleshoot and problem solve within tight and/or ambiguous deadlines
- Coordinate your communications with clients with other members of the customer service and client success teams, to ensure consistent service
- Training and coaching other team members as needed
- Keep an eye out on trends in different markets and contact the appropriate team with insights
Qualifications:
- Bachelors degree or equivalent experience
- Tech Industry experience
- 3 years Customer Service experience
- Strong work ethic & attention to detail
- Experience working with customers over the phone
- Ability to relate to, and build trust with, business Owners, Managers and Staff
- A positive, proactive attitude
Please, no phone calls/no recruiting agencies.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended.