Sales Associate Responsibilities
- Excellent sales service to ensure high levels of customer satisfaction through
- Give customers a reason to do business with us rather than shopping online
- Welcoming customers to the store and answering their queries
Job brief
Canvas Organics is searching for outstanding sales team members who want to grow at a fast pace with a company that has over 10 years’ experience in the cannabis industry, and three years’ experience in CBD. We are looking to hire hard working professionals who understand the importance of excellent customer service, responsibility, and respect. We are here to sell CBD; However, and importantly, we are here to help educate customers about cannabis/CBD and provide them with a remedy that will hopefully improve their wellbeing.
What does a Sales Associate do? The Sales Associates responsibilities include working closely with customers to determine their individual needs, answer their questions about our products and recommend solutions. You need to also promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you will need stay up-to-date with product features and maintain our store’s visual appearance in high standards.
Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features
- Kindly welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service and a positive work environment
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Requirements
- Proven work experience as a Retail Sales associate, Sales representativeor similar role
- Basic knowledge and respect for Cannabis, particularly CBD.
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions and Cash Handling
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Job Type: Full-time
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