botanicaPORTLAND is the maker of Spot, Journeyman and Mr. Moxey’s Mints. We work with the best ingredients available, establish the strictest quality standards in this new industry, and are committed to changing how people think about cannabis. How would you like to be part of a cultural revolution while at the same time working for one of the fasting growing cannabis & wellness companies in the industry?
We’re currently seeking a sales & customer service coordinator who is a strong team player and has an affinity for detail/organization. Our ideal candidate wants to provide a warm, professional support for our delivery team and retail clients. Experience with sales/retail administrative support in a digital environment will be a key qualification for this role. The coordinator will be the main point of contact in the Portland office for the Head of Sales.
Responsibilities include -
- Intake and process orders that arrive via email, phone and via representatives in the field
- Work closely with with the warehouse and distribution teams to ensure seamless order processing
- Generate invoices and submit to retailers
- Handle all account set-up for new retail clients
- Manage and update customer relationship management software
- Provide real-time support and information to drivers and brand ambassadors as needed
- Manage all communication/email blasts to retailers
- Answer all incoming calls and problem solve any sales or delivery questions
- Provide proactive communication with retailers to drive sales & build relationships
- Coordinate daily/weekly/monthly sales reports
- Coordinate vendor days & budtender training sessions with retailers
Qualifications -
- 1+ year providing administrative support to sales or retail team
- 1+ year experience taking calls and problem-solving for clients and general customer service
- Knowledge of cannabis industry a plus; desire to be a strong cannabis advocate a must
- Comfortable learning new software and otherwise tech-savvy
- Personable, engaging and authentic
- Excellent communication skills
- Able to follow instructions and be coachable in all areas
- Self-directed and proactive
- Must be 21+ and have valid OLCC permit
Please send a resume and a few sentences of why you think you'd be a good fit for the position - individuals who do not write why they are interested and a good fit will not be considered.
Job Type: Full-time