Sales Account Manager

We seek a hard-working and highly motivated Sales Account Manager with strong communication, leadership, and customer service skills to work with a fun and dynamic team at Steep Hill. The role of Sales Account Manager is extremely important and requires a multifaceted skill set. The Sales Account Manager will be responsible for developing long-term relationships with customers and overseeing sales, managing a portfolio of accounts to achieve long-term success, developing positive relationships and handling customers’ needs while generating new sales using existing and potential customer networks. The ability to work across a variety of tasks, in a startup environment, is an essential attribute for the successful candidate.
The Sales Account Manager reports to the Chief Revenue Officer. The Sales Account Manager will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. The Sales Account Manager will have experience with sales, relationship management, excellent communication and negotiation skills and be customer service oriented to grow our business by building successful, long-term client relationships. The Sales Account Manager will be expected to work across a multitude of tasks with attention to detail, organization, and professionalism.
Join Steep Hill in the most exciting and fast-paced cannabis industry across the United States. Steep Hill is a rapidly expanding cannabis science and technology company with the feel of a startup, offering the opportunity for cross-training, internal advancement, and the chance to be a vital part of a close-knit team. Steep Hill operates from a central hub in Berkeley, CA with laboratory locations expanding throughout the United States and internationally. Steep Hill is committed to “Leading the Science of Cannabis. Globally.” ℠ KEY RESPONSIBILITIES:

• Develop of an in-depth knowledge of the cannabis industry, its customers, and our competitors in the industry
• Develop and implementation of sales strategies to achieve corporate goals
• Develop, management, and cultivation of key accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Partner with Regional Sales Manager to ensure all accounts are managed properly
• Partner with Regional Sales Manager to provide feedback on marketing initiatives
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Provide amazing customer interaction and support
• Perform a variety of clerical tasks that include maintaining SalesForce updates/accounts, spreadsheets, managing and organizing customer records
• Capable of listening to the customers’ needs and able to advise and educate customer on test methods that best suit their needs
• Performs other duties and assumes other responsibilities as apparent or as delegated
• Respect and maintain the confidentiality of clients that utilize testing services
• Ability to provide support and integrate seamlessly with other key departments within Steep Hill
• Personal drive and commitment to ongoing improvement of the Customer Experience

QUALIFICATIONS:

• Candidate must be at least 21 years old
• Valid Driver’s License and a clean driving record

REQUIRED SKILLS AND EXPERIENCE:

• Candidate must be comfortable working with cannabis
• Previous experience in a sales account management and/or in the cannabis industry is preferred
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of SalesForce, CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• Four year degree in Business Administration, Marketing or relevant field
• Ability to maintain a helpful disposition during complex customer interactions
• Curiosity and interest in the science of cannabis a plus
• Ideal candidate will be a creative, analytical problem-solver who can cooperatively work effectively with colleagues
• Understand and follow verbal and written instructions; works independently in the absence of supervision
• Proficiency with the Microsoft Office suite (Word, Excel) and GSuite (primarily Google Sheets & Google Docs), SalesForce
• Effective communication skills (both verbal and written command), negotiation skills, with excellent computer, typing, and organizational abilities
• Ability to work in a fast-paced setting, ability and willingness to multi-task, and the ability to prioritize and manage assignments
• Comfortable making mathematical calculations
• Establish and maintain effective working relationships with clients
• Positive attitude and willingness to work in a collaborative environment
• Personal integrity, disciplined work ethic, organization skills, and motivation to work with a sense of urgency
• Willingness to work occasional weekends and after-hours for business meetings, trade shows, events and presentations

COMPENSATION:

• Compensation based on experience
• Benefits including Dental, Vision, Health Insurance
• Vacation, Sick Time, and Holiday Pay
• Employee stock option plan
• 401k plan coming soon
***Sales positions with Steep Hill do not include commissions***

Think you’ve got the skills were looking for? Great!
Apply with your resume, salary requirements and explain why you are the ideal candidate.
Steep Hill Labs, Inc. is an equal opportunity employer with a great company culture.