Assist Store Manager in all managerial duties and responsibilities. This is a training position, and the assistant should be able to perform tasks to advance, including supervise the daily operations of company Registered Marijuana Dispensary (RMD) including but not limited to the following duties: knowledge of and compliance with laws, ordering, State paperwork, sales, cash handling processes, financial reporting, inventory management, customer service, regulatory compliance, patient communication, patient education, and patient information management.
Key Responsibilities:
- Assist the Manager and serve as secondary point of contact in stores.
- Assist Manager in achieving short-term and long-term business, marketing, and sales goals/objectives.
- Provide support and serve as witness to Manager’s duty to reward and discipline team members.
- Assist Manager with support for State reporting, paperwork, and state tracking system recording.
- Assist with assuring daily compliance with RMD policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
- Assist with orders for procurement of saleable RMD supplies.
- Assist State and Local Government Auditors and Law Enforcement with inventory, sales, and compliance audits when Manager is not present.
- Comply with company cash handling policies and perform verification for Manager’s daily cash management responsibilities as outlined in the company’s policy; ensure cash is accurately counted and recorded.
- Maintain a culture of high-quality customer service, patient communication, and customer service issue/complaint resolution.
- Execute customer service and quality surveys as assigned by management.
- Support in training all employees on policies, process, procedures, and roles.
- Help team assist patients with understanding “care-giving” benefits and add patients as necessary.
- Help team educate patients on medical marijuana medicinal properties and selection of proper genetics according to the patient’s desired effect or per specific medical ailment.
- Help team educate customers on proper dosage and selection of infused products pursuant to the customer’s desired effect.
- Attend and participate at weekly manager meetings and engage in ongoing education and professional development, as well as other pertinent meetings.
- Contribute to team environment and company advancement in agreement with the strategic direction set by management.
- Daily correspondence via email and manager’s log, with the Store Manager and Retail Staff as needed.
- Comply with all HR policies, including confidentiality and non-disclosure.
- Assist Team Members with purchases.
- Maintain a clean and organized work environment.
- Secure and organize all patient files.
- Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of phone, utilities, technology, maintenance, repairs, stock, and supplies.
- Attendance of posted, scheduled hours is required at the store locations; however, additional availability outside of that schedule is also required (e.g. meetings, deliveries).
- Physical duties may be required including but not limited to the following: lifting and moving boxes, inventory, and/or equipment.
Supervisory Duties:
- Supervise all RMD operations and procedures during hours of operation if the Manager is not present.
- Ensure scheduling needs are satisfied; adjust and accommodate scheduling changes when Team Members need shifts covered when Manager is not present.
- Oversee Opening/Closing Procedures on a daily basis.
- Assist Store Manager to ensure that all operations of the store run smoothly.
- Assist Store Manager to ensure team members are trained, on track and doing their job correctly.
- Hold employees accountable for adheringto company’s processes, procedures, and roles.
- Other duties as assigned.
Qualifications:
- Must already possess or be able to qualify as a State Registered Agent.
- Massachusetts residency, no felony convictions, and must successfully pass an extensive background check. Must have reliable transportation.
- Working knowledge of medical and/or retail marijuana.
- Knowledge of BioTrack THC point of sale system is a plus.
- Knowledge of local and state laws and regulations pertaining to medical and/or retail marijuana.
- Reporting and Information Management: must have knowledge of Microsoft Office and experience with process management, team problem solving, inventory control, and medical and/or retail marijuana policy and law.
- Strong problem solving, communication, and organizational skills; anticipatory thinking and ability to forecast; calculating, multi-tasking, attention to details, conflict resolution, teamwork, and professionalism, accountability, and proactive active behavior.
- Success and advancement in this position will require positive and cooperative attitude, professional behavior, and self-motivation.
- Bachelor's Degree Preferred.
- Minimum 1 year of RMD experience.
- Experience working in retail required.
Physical Requirements:
- Physical aptitude and health necessary to perform manual labor tasks required for the proper management of center.
- Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.
- Ability to lift up to 75 lbs. and push/pull up to 100 lbs.
Job Type: Full-time
Salary: $45,000.00 to $55,000.00 /year
Experience:
- RMD: 1 year
- Retail Management: 1 year
Education:
Location: