Retail General Manager

Description:
At Harvest, we are in the business of improving people’s lives. We bring our purpose to life by creating life-enhancing experiences in the communities we serve, navigating our business lines with excellence, and dedicating ourselves to shaping the future of cannabis as a leading healthcare solution. As a team that connects, enlightens, and empowers, Harvest is looking for people who are inspired by our vision and wish to grow with us as we continue our national expansion. If you too would like to improve people’s lives, we’d like to learn more about you.

WHY HARVEST
The Harvest Way is defined by our people. We are committed to our values and have created a culture of trust, but we also remember to have fun. Here are a few more reasons why Harvest is a great place to be:

• Competitive pay
• Attractive insurance benefits and options
• Paid time off
• Professional development and workplace happiness initiatives

We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Harvest’s success. We encourage talented people from all backgrounds to join us.

DUTIES & RESPONSIBILITIES *
As we prepare to launch dispensary operations in California, we are seeking a motivator and mentor with experience leading 20+ employees, as you will be inspiring a team of great people committed to creating a welcoming environment and making Harvest the #1 dispensary in Moreno Valley, CA. The Retail General Manager must have good communication and interpersonal skills, strong leadership and motivational skills with high customer service expectations, and strong conflict resolution skills. Other key duties include:

• Direct daily operations.
• Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
• Maintain a positive attitude and instill the same in others to promote team work.
• Develop and lead weekly manager meetings and monthly team meetings. Participate in ongoing education and professional development as needed.
• Schedule for the retail staff on a weekly basis including team member time-off.
• Communicate openly to create a fair and team-oriented environment.
• Maintain quality customer service by establishing and enforcing company standards, handling customer inquiries, and resolving any complaints.
• Identify and address staff training and needs, assist in the recruiting and hiring process, and develop staff to achieve their full potential.
• Seek out new and innovative ways to increase business.
• Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance.
• Coordinate with the Harvest marketing team to understand the success of promotions, coupons, etc. and to recommend future promotions and sales.
• Perform inventory audits, assessments of productivity, and of new merchandise.
• Adhere to all Arizona Department of Health Services laws, execute and enforce compliance efforts.
• Develop the store management team to deliver legendary customer service and patient care.
• Manage through challenging events to keep dispensary operating above standard.
• Manage with integrity, honesty, and knowledge that promotes culture, values and the mission of Harvest of Scottsdale.
• Review dispensary environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching to the team and take action to achieve operational goals.
• Participate in ongoing education and professional development opportunities.
• Work collectively and respectfully with other team members.
• Additional duties as assigned by management.

Requirements:
QUALIFICATIONS *

• Must be a resident of Moreno Valley, CA and familiar with the community as a requirment of this position.
• Dispensary General Manager experience in the cannabis industry is required.
• 5+ years of experience managing in the retail or hospitality sector is a plus.
• 2+ years of recruiting, hiring, and talent acquisition is a plus.
• Experience with frequent interaction with customers, fulfilling the requests of customers, and taking responsibility for addressing customer issues, questions or suggestions.
• Ability to manage multiple projects, set priorities and meet deadlines, strong conflict management skills.
• Knowledge of Arizona’s medical cannabis program is a plus.
• Strong organizational skills.
• Ability to manage multiple projects, set priorities and meet deadlines.
• Knowledge of office management systems and procedures.
• Superior customer service skills and phone etiquette.
• Proficiency using MS Office applications.
• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
• Detail oriented with an eye on process optimization.
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
• Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the work day. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.

Excellent communication skills and leadership both verbally and through written media

• Must be able to handle constructive criticism and guidance and offer the same to others in the department.
• Ability to articulate job goals in a manner they’re completed effectively the first time.
• At least 21 years of age and authorized to work in US; proper employment documentation.
• If necessary, ability to work 7 days per week and to be flexible with schedule.

EDUCATION *

• Associate’s or Bachelor’s degree is desirable.
• Minimum High School or G.E.D equivalent is required.
• The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Harvest management.