Company Overview
Caliva is your friendly and trusted cannabis brand. We believe in wellness options that work for your lifestyle; in boosting your spirits and seeking adventure; in motivating the mind, steadying the body and being inspired to create. A true seed to sale company; we cultivate happy plants and happy people and strive to provide California with dependable cannabis options. We were ranked #1 in the nation by Business Insider and stand by our promise of consistency, transparency, and accessibility.
Join the Caliva team as a Retail Associate and become part of something exciting. As one of the largest cannabis companies in the state of California, we pride ourselves in our compliance, professionalism, commitment to quality, and positive atmosphere.
Job Description
The Retail Deliver Associate role is to ensure that customers' orders are fulfilled in a timely and satisfactory manner, while being able to deliver an exceptional customer experience. They are responsible for responding to customer inquiries/problems via phone, email, and chat. They contribute to the daily operation of the delivery and customer pick-up department, while providing necessary support when needed to the rest of the business. Due to the nature of the job, proficiency with business software and contact systems is necessary.
Duties and responsibilities
- Demonstrates excellent customer service by creating a welcoming and engaging environment.
- Provides accurate, timely information in oral, written, and electronic communication to both customers and staff.
- Knowledge of customer database software, spreadsheets, and word processing applications. I.E. Excel, word, sales force.
- Communicate daily specials to customers.
- Shows appropriate patience and implements strong problem-solving skills, while taking the initiative to address concerns/issues with customers and vendors.
- Resolves challenging, time-sensitive issues, while maintaining customer confidence.
- Stays educated on new and existing product knowledge.
- Communicates to Managers when;
- Ability to work in both a team and individual base environment.
- Contribute to marketing communications.
- Demonstrates flexibility, by adapting to changes in both priorities and work environment.
- Assist in keeping a sanitary and clean work environment.
- Act as an ambassador of Caliva and the medical cannabis industry.
- Maintain professionalism in your appearance, attitude and verbal communications.
Qualifications/ Requirements
- Must be 21 years of age or older.
- Knowledge of basic cannabis laws.
- Familiarity with medical cannabis strains, products and effects.
- Ability to maintain confidentiality.
- Must be able to pass a background check conducted by the San Jose Police Department.
- Must be reliable and dependable with a good work ethic.
- Must be willing to work evenings, weekends, and holidays as needed
- Must be able to adapt to a changing work environment.
- Willing to cross-train in other areas as needed.
- Previous experience in customer fulfillment (preferred not required)