Summary
Our stores are where customers come to “experience cannabis”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.
Essential Duties and Responsibilities
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
- Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
- Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management
- Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders
- Accurately record phone and online orders into the point-of-sale (POS) system
- Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
- Verify correct use of MED-required packaging and labeling according to The Green Solution policy
- Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt
- Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members
- Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
- Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
- Adhere to all company uniform policy and preserve all provided necessary equipment
- Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
- All other job duties as assigned
Qualifications
Education
- High School diploma or General Education Development (GED) required
Training
- Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management
Required Skills & Experience
- Excellent computer, mathematical, language and reasoning skills
- Bilingual skills a plus
- Retail, operations and/or sales experience
Preferred Skills & Experience
- Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**