Summary
Our stores are where customers come to “experience cannabis”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.
Essential Duties and Responsibilities
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
- Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
- Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management
- Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders
- Accurately record phone and online orders into the point-of-sale (POS) system
- Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
- Verify correct use of MED-required packaging and labeling according to The Green Solution policy
- Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt
- Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members
- Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
- Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
- Adhere to all company uniform policy and preserve all provided necessary equipment
- Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
- All other job duties as assigned
Qualifications
Education
- High School diploma or General Education Development (GED) required
Training
- Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management
Required Skills & Experience
- Excellent computer, mathematical, language and reasoning skills
- Bilingual skills a plus
- Retail, operations and/or sales experience
Preferred Skills & Experience
- Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**
This job description doesn't constitute a contract of employment and that the company may exercise its employment-at-will rights at any time.
This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.
TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, TGS Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
TGS Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of TGS Management’s employees to perform their job duties may result in discipline up to and including discharge
Job offers are contingent to a criminal background screening.