POSITION TITLE: Relationship and Cultivation Coordinator
DEPARTMENT: Fund Development Department
CLASSIFICATION: Full-time, Non-Exempt
REPORTS TO: Director of Fund Development and Marketing
PRIMARY PURPOSE: Coordinate and implement fund development plan and activities, including executing cultivation events and engagement opportunities.
ESSENTIAL DUTIES/FUNCTIONS:
Maintain donor and prospective donor records in organizational database:
- Input contact and contribution information into database according to established guidelines
- Update and add new records in database
- Support the creation and maintenance of donor cultivation plans
- Create and publish recurring fundraising reports
- Design and execute queries of database
- Export data and generate mail-merge materials
- Periodically reconcile donor accounts with bank and general ledger records
- Produce reports as requested for special purposes
Nurture relationships with donors and prospective donors through communications:
- Build and maintain relationships with donors and prospective donors
- Attend meetings with donors and prospective donors to build and nurture relationships
- Carry out donor and fund development participant satisfaction surveys and reviews
- Coordinate direct mail fundraising campaigns, including the creation and maintenance of mailing lists, letters, envelopes, postcards, labels, etc – through in-house marketing department and/or outside vendors
- Process acknowledgement letters to all donors within 48 hours of gift receipt
- Answer donor questions regarding tax deductibility issues and matching funds
- Ensure donors have been properly acknowledged
- Ensure the security of constituents’ private information when used within Fund Development
Acquire and cultivate new donors and new donations:
- Conduct preliminary research on prospective corporation, foundation, and individual donors
- Pass leads of new and prospective donors to Director of Fund Development
- Coordination of all materials required in grant submissions - ensuring delivery before deadlines
Provide project coordination and administrative support to Department:
- Provide project coordination and administrative support to Department
- Oversee and maintain Fund Development Department files
- Manage and attend fundraising special events, as possible and as needed
- Perform additional duties as required
JUDGEMENT/DECISION-MAKING
- Work is diversified and may not always fall under established practices and guidelines. Duties may require creativity to resolve day-to-day issues independently
- Consults with the others in event of any unusual circumstance, problem or question outside of specific instructions given, in order to resolve unforeseen problems or questions
- Ability to implement and direct multiple projects, setting deadlines, and ensuring accountability in a fast-paced dynamic environment
RESPONSIBILITY/OVERSIGHT- FINANCIAL & SUPERVISORY
- Gains cooperation from individuals and groups over whom there is no direct authority in order to accomplish goals
- Limited financial responsibility – assists in preparation of budgets and meeting goals and objectives
COMMUNICATION/INTERPERSONAL CONTACTS:
- Excellent written communication, listening, interpersonal, and presentation skills
- Ability to interact with various YWCA constituencies such as vendors, members, donors, volunteers, and program participants
- Creative approach to problem solving and idea generation
- Communicates fund development objectives to management and team
WORKING CONDITIONS:
- Work is performed in a smoke-free air-conditioned office environment
- Ability to work under stress during peak workload periods
- Requires willingness to work flexible hours for a 40 hour work-week
- Ability to attend off-site events, as needed
- As a representative of the YWCA, ensures a workplace free from any form of harassment, intimidation, or unlawful discrimination, and which promotes mutually respectful and professional interactions
EQUIPMENT USE:
Telephone, computer, photocopier, calculator, fax machine, folding machine, credit card processor.
PHYSICAL DEMANDS:
Prolonged periods of sitting and using the computer. Lifting printed materials and re-arranging furniture occasionally for department events --assistance from co-workers is always available
SKILLS/KNOWLEDGE:
- Good organizational skills required, with strict attention to details in all tasks
- Working knowledge of common utilities such as Adobe Acrobat and other publishing related tools
- Familiarity with various resources to keep up-to-date with latest news in web design community and on-line social networking
- Smart and quick thinker with a clear understanding of digital media, emerging technologies, online donor requirements and the social media movement
EDUCATION/TRAINING:
- Bachelor’s degree in Communications, Marketing, Business welcome
- Associate’s degree and equivalent experience also welcome
EXPERIENCE:
- 3-6 years experience in relationship and customer management, and/or nonprofit fundraising preferred
- Strong ties to businesses within the Hawai‘i community is helpful
Applications only accepted through on-line portal. Please apply if interested to: https://www.hrsymphony.com/hrs/apply/952/W3Y4.
Job Type: Full-time
Experience:
Education:
Sales environment(s):
Onboarding time: