Summary
Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel and intake of customers and/or patients by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answers incoming telephone calls, determines purpose of callers, and forwards calls and/or messages to appropriate personnel or department.
Answers questions about organization and provides callers with address, directions, and other information including cannabis.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
Accurate and timely data entry of patient profiles.
Receives, sorts, and routes mail, and maintains and routes publications
Working knowledge of medical and retail marijuana.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have a knowledge of basic computer skills.
Certificates, Licenses, Registrations
Must possess a Nevada Dispensary agent work card and be 21 years of age or older.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to hot and cold/or humid conditions. The noise level in the work environment is usually moderate.
Disclaimer: Responsibilities and task outlined in this document are not exhaustive and may change as determined by the needs of the company.