Quincy Store- Retail Associate

Summary

Our stores are where customers come to “experience cannabis”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

Full Time and Part Time positions are available!

Essential Duties and Responsibilities

• Maintain a friendly, courteous and compassionate demeanor at all times
• Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
• Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders
• Accurately record phone and online orders into the point-of-sale (POS) system
• Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
• Verify correct use of MED-required packaging and labeling according to The Green Solution policy
• Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt
• Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members
• Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
• Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
• Adhere to all company uniform policy and preserve all provided necessary equipment
• Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
• All other job duties as assigned

Qualifications Education

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred

Training

• Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management

Required Skills & Experience

• Excellent computer, mathematical, language and reasoning skills
• Bilingual skills a plus
• Retail, operations and/or sales experience
• Excellent multi-tasking skills over the phone and in person

Preferred Skills & Experience

• Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities

Other Requirements Physical Requirements

• Must be able to individually lift up to 25 lbs.
• Must be able to sit, stand, stoop, crouch, reach and lift for long periods of time

**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**
Work Requirements

• Must be able to work in a retail environment with moderate to loud noise level
• Must be able to work in retail, manufacturing, or production facilities with moderate to loud noise level and changing working conditions. May require use of safety equipment or personal protective equipment, as needed
• Must be able to acquire MED Support badge ($150 Fee to State of CO) prior to beginning employment

Travel Requirements

• Occasionally requires local travel, as needed