Program Specialist 2

Description WSLCB VISION
Safe communities for Washington State

Mission
Promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws
This is a non-permanent position anticipated to last one year.
Who we are
We pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.

Your opportunity at a glance
The WSLCB is announcing an important opportunity as a Program Specialist 2 in the Licensing and Regulation Division. This position supports the Program Manager of the Mandatory Alcohol Service Training (MAST) and Responsible Vendor Program (RVP) in the issuance of the MAST permits and the RVP certification. As the Program Specialist 2, you will provide information and technical assistance to staff, program participants, stakeholders, permittees and general public regarding MAST and RVP requirements, pertinent laws, rules, policies, and activities. Duties

As a program representative, support the daily operations of the programs by assisting program participants including staff, licensees, providers, trainers, permit holders and general public:

• Respond to questions and inquiries based on the pertinent laws, regulations and procedures; provides technical assistance regarding program contents, procedures and activities and resolves problems and issues within a delegated area of authority.
• Upload and receives permit forms accurately; Keeps permit records accurately; Replaces permits and fills in permit orders; Process RVP applications and collects and prepare permit statistics by monitoring program activities.
• Assist program reviews and trainer certifications as needed.
• Process Division of Child Support MAST permit suspension orders.

Assist with various education and outreach efforts in making connections with customers, stakeholders, internal and external LCB staff using and creating the various communication and education channels:

• Draft notes, instructions and announcements to inform the regulated industry of legislative changes; changes in rules and procedures; educational materials. Communication tools may include letter to licensees, periodic newsletters, educational materials and web contents.
• Organize, plan, and arrange meetings, workshops and/or conferences for the stakeholders including licensees, retailer associations, MAST providers and trainers and makes public presentations on program related topics.
• Creates, revises and updates educational materials including utilizing online technology.

Help to ensure providers' and trainers' comply within the laws, rules and procedures by conducting course audits or monitoring online course websites:

• Conduct organized class audits or monitor online course websites under the general guidance of the supervisor; evaluate providers' and trainers' conducts, actions and provide feedback and recommendations, take corrective actions if necessary; provide technical assistance to help them comply with the laws, rules and procedures.

Qualifications

Required:

• Bachelor's degree or equivalent education AND four (4) years of experience providing customer assistance with inquiries, processes, complaints, and problems. (Experience will substitute on a year for year basis for the education requirement)
• Ability to: read, understand, compose clearly and interpret laws, policies and procedures, rules, and regulations.

Preferred/Desired:

• Knowledge of: Creating educational materials using the PowerPoint presentation and or Articulate Storyline;
• Strong written communication skills for drafting instructions/correspondence and establishing guidelines;
• Proficient knowledge of web technology to be able to assist and troubleshoot problems associated with online courses.

Supplemental Information

HOW TO APPLY

IMPORTANT: To be considered for this position, you MUST include the following, failure to do so WILL result in your application being disqualified:

• A completed on-line application (available at www.careers.wa.gov); and
• A current resume
• A letter of interest explaining how your experience, skills and abilities are aligned with the sought after qualifications
• Three professional references to include your most recent or current supervisor with email addresses and phone numbers.
• A writing sample that you have personally completed. The writing sample must be a memo, guideline, policy, procedure, or professional business communication that you have completed for school or work within the last 5 years.

• A resume will not substitute for completing the "work experience" section of the application.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The information provided in your application must support your selected answers in the supplemental questions. Answers will be verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this recruitment. Typing "see resume" when answering supplemental questions will NOT be accepted as an acceptable answer.

OTHER
Applicants for employment with the Washington State Liquor and Cannabis Board should be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

As a condition of employment, the candidate accepting this position will be required to comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the union. This means that, as a condition of employment the candidate must either join the union and pay union dues, or pay the union a representational or other fee within 30 days of the date you are put into pay status.

WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@liq.wa.gov or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.