Under the general direction of the Continuing Educator II (Program Director) in the Department of Humanities and Sciences, the Program Representative III (Program Manager) manages the planning and the implementation of a diverse portfolio of courses, including degree credit courses, certificate programs, specializations, professional-level continuing education courses and workshops, conferences and events. Overall, the position manages a budget of approximately $1,500,000 annually in fee income revenue, with approximately 100 courses and 1500 enrollments.
The portfolio includes academic subject matter in diverse disciplines including: applied sciences, sustainability, public policy, environmental science, ecology and other related fields. Demonstrated expertise or interest in one or more of these subject areas is desirable.
The position coordinates all unit activities and supervises the unit's administrative staff, including a part-time Program Representative II. General job functions include working collaboratively with Program Director on: strategic planning; developing existing and new programs; initiating institutional, campus, and external community relations; providing administrative oversight for curriculum development and assessment; supporting the Program Director in staff recruitment and performance reviews; coordinating the logistics of various programs; staying current with trends and resources available in the professional and academic program areas; responding effectively to inquiries about courses, certificates, conferences from students, instructors, and professionals; training and supervising staff; communicating with the Marketing Department on quarterly catalog publications, subsites, brochures, flyers, newsletters, and other marketing collateral and other promotional campaigns and strategies; budget management including decisions about running low enrollment courses, monitoring quarterly expenses, and assisting the financial analyst with fiscal year projections and mid-year revisions.
The Program Representative III will have direct program implementation responsibility for the following: Academic Certificate in Sustainability; Academic Certificate in Environmental Studies; Academic Specialization in Sustainable Business and Management; Land Use Law and Planning Annual Conference; Academic Specialization in Wind Energy; Academic Specialization in Water Management; Programs in public policy, commerce and science related to cannabis; and other related program currently in development. Program Representative III will also play a key role in the research, development and implementation of new courses and programs that are consistent with the vision for the unit. .
Educational activity formats include but are not limited to: weekend workshops; multiple-day conferences of varying complexity; evening and daytime regular academic courses and programs of varying length; online/distance learning courses; contract programs for domestic and international clients.
Some evening and weekend work is required.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
14
Records
Qualifications
Required/Preferred
Demonstrated supervisory skills, including the ability to create a supportive culture and foster individual motivation, high levels of individual and team performance and accountability, and high quality of service to customers.
Required
Demonstrated skill in independently performing duties and effectively setting priorities under conditions of frequent interruptions, shifting priorities and a fluctuating workload.
Required
Superior writing skills sufficient to compose course descriptions, reports, correspondence and other written material and using correct grammar and punctuation.
Required
Excellent interpersonal skills to ensure culturally competent, respectful and effective communications with students, instructors, staff, UC faculty and UCLA Extension leadership.
Required
Demonstrated proficiency with emerging technology, including working knowledge of Windows, Word, Excel, and Power Point.
Required
Ability to maintain databases and spreadsheets with accuracy and thoroughness.
Required
Skill in planning and preparing fiscal budgets, including the ability to identify patterns and trends and draw logical conclusions.
Required
Ability to respond to customer needs and expectations in a supportive and professional manner, with attention to promptness and a focus on solutions.
Required
Ability to evaluate options and alternative solutions to problems, seeking counsel or taking independent action as appropriate.
Required
Skill in working as part of a team with co-workers exchanging ideas and thoughts to make recommendations and decisions.
Required
Skill in handling confidential and sensitive matters with discretion, tact, and sensitivity.
Required
Ability to make oral presentations at planning meetings, student orientations, courses, and departmental functions.
Required
Ability to work some evenings and weekends.
Required
Working knowledge of current Extension policies and procedures.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
07-20-2018
External Posting Date: