Process Documentation Specialist

Position: Process Documentation Specialist

Reports to: HR Director

Job Overview

Have a Heart is a cannabis retailer headquartered in Seattle, Washington. We are seeking an experienced process documentation specialist to ensure our regulatory and compliance functions scale appropriately as the company enters a period of aggressive expansion across the country. Considering the unique regulatory framework of our industry - where retail operations are heavily affected by laws and ordinances which vary drastically by jurisdiction - the individual we seek must be a self-starter capable of quick adaptation to ensure changes in the regulatory environment are converted into documents and processes for front-line employees and managers.

Responsibilities and Duties

• Develop materials to document operational end-to-end process flows
• Evaluates existing materials and ensures their compliance and operational efficiency
• Converts existing and new materials to match a variety of regulatory and operational environments.
• Ensures all new rules rules, procedures and regulations are converted into process documentation for front line employees.
• Maintains process-related metrics, and reports out on said metrics to the HR director.
• Work closely with the HR Director, Training Director and Recruiting Director to bolster operational efficiency and ensure compliance
• Maintain a keen interest in best processes and practices within the cannabis industry.

Qualifications

• 5+ years of proven work experience as a technical writer and/or a documentation specialist in a regulatory-heavy industry.
• Bachelor’s degree in relevant field preferred, but not required. Exceptional candidates without a Bachelor’s will be considered.
• Familiarity with regulated industries desirable.
• Familiarity with MS Office products.
• Exceptional writing, editing, and communication skills.
• Strong interpersonal skills and ability to translate others’ input into documentation
• Highly detail-oriented with excellent organizational and time management skills.
• Ability to work in a collaborative environment and work independently.
• Strong computer skills, such as the use of database and team communication software.

Job Type: Full-time

Experience:

• Documentation: 5 years

Education:

• Bachelor's

Location:

• Seattle, WA

Required work authorization:

• United States