Grassroots VT (GRVT) Patient Services Agent Overview
The Patient Services Agent supports both the Patient Services Supervisor and the Director of Patient Services with all clinical and operational functions of the GRVT Dispensary. Patient Services Agents must promote a work environment that is positive, patient service-oriented and compliant within the requirements of the state and GRVT. Additionally, the Patient Services Agent may perform administrative assistant duties. This position reports to the Director of Patient Services.
Job Responsibilities:
- Execute all Grassroots’ Patient Services procedures including, safety protocols.
- Provides outstanding registered Patient and/or Caregiver service.
- Knowledge of Vermont Cannabis regulations
- Responsible for the cleanliness as well as opening and closing duties of the Dispensary.
- Works with patients to schedule new appointments and follow up appointments.
- Confirms all Patient and/or Caregiver purchasing limits when booking appointments.
- Answer phones, take and distribute messages, as needed.
- Works with patients to complete intake packets and data entry into registry’s system of record. Including, but is not limited, to adding to and updating patients’ records, change in demographics, and financial status.
- Ensures all Patient and/or Caregiver records are up to date, both in the state tracking system and hard copy
- Other duties as assigned by the Director of Patient Services.
Qualifications:
- 21 years of age or older
- Must pass state mandated Background Check
- Must have a high school diploma or GED, Bachelor’s Degree a plus
- A minimum of three (3) years’ experience in a customer service role; healthcare field a plus
- 1-3 years of cash handling or payment posting experience.
- Accustomed to working with a diverse population.
- Must have excellent communication skills, including verbal and written.
- Ability to prioritize work
- Open availability/willingness to work a flexible schedule.
- Highly Organized
- Proficient in Microsoft Office
Job Type: Full-time
Salary: $13.00 to $15.00 /hour
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