KEYSTONE CENTER OF INTEGRATIVE WELLNESS
We are Pennsylvania's premiere cannabis wellness center, providing dedicated care and integrative treatment for you and your family. We are proud to offer a high end, comfortable atmosphere and a professional attitude that invites inquiry, discovery, and conversation. Keystone Center of Integrative Wellness is comprehensive, community-centric, and full-service; our friendly, knowledgeable staff is ready to guide you to a new level of wellness.
OUR MISSION
Keystone Center of Integrative Wellness aims to improve the quality of life for patients in Northcentral Pennsylvania by providing access to the highest quality, pharmaceutical-grade medical marijuana treatments available within a context of a carefully tailored and monitored program for each individual we serve.
JOB SUMMARY
Join our KCIW team in Williamsport , PA - as a Patient Intake Specialist, your main responsibility will be to assist patients in checking into the dispensary and collecting their information. Patient Coordinator engages in one-on-one conversations with patients from the time they walk into the store until the Pharmacist or Nurse is ready for their appointment. Compliance with applicable rules and regulations as implemented by the state and Cresco Yeltrah will be required.
CORE JOB DUTIES
- Greeting customers upon arrival to Dispensary and inputting information into system
- Inspire patient confidence and create patient loyalty
- Verification of proper paperwork, documentation and ID from patients
- Responsible for driving patient experience
- Accurate use of the Point of Sale (POS) system; timely data entry of patient profiles in both the POS system and the state's electronic verification system
- Maintenance of hard copy files (when required)
- Ensure security measures and safety compliance for the store
- Maintain an organized and clean store
- Manage the visitor log
- Reporting of employee issues or patient situations
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- High School Diploma or equivalent
- High Energy, Patient Focused, Compassionate
- Excellent customer service skills
- Ability to learn and understand cannabinoids and how they interact with the human body
- Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
- Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public
- Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
ADDITIONAL REQUIREMENTS
- Must be 21 years’ old or older to work at the store
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
Job Type: Full-time
Education:
- High school or equivalent