Patient Intake Coordinator

About Green Thumb Industries Green Thumb Industries (GTI), a national cannabis cultivator, processor and dispensary operator, is dedicated to providing dignified access to safe and effective cannabis nationwide while giving back to the communities in which it serves. As a vertically integrated company, GTI manufactures and sells a well-rounded suite of branded cannabis products including flower, concentrates, edibles, and topicals. The company also owns and operates a rapidly growing national chain of retail cannabis stores called RISE™ dispensaries. Headquartered in Chicago, Illinois, GTI has eight manufacturing facilities and licenses for 59 retail locations across eight highly regulated U.S. markets. Established in 2014, GTI employs approximately 400 people and serves thousands of patients and customers each year. GTI was named a Best Workplace 2018 by Crain’s Chicago Business. More information is available at GTIgrows.com.
The Role As a Patient Intake Specialist, you will be the first point of contact for RISE. You will welcome guests and greet people who visit the business. You will ensure all patients have the correct ID and are properly checked in to make cannabis purchases. The Patient Intake Coordinator works closely with Inventory Management to ensure our menus are up to date, both in the store and on social media channels. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Patient Intake Specialist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role will be 30 hours a week and may require working in shifts, so flexibility is a plus. Ultimately, a Patient Intake Specialist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards. Responsibilities

• Manage and record the inflow and outflow of people entering and exiting the Carlisle dispensary.
• Maintains security by following procedures; maintaining visitor/delivery logs; issuing visitor badges, checking IDs.
• Works with Inventory to ensure menus are up to date, both in-store and on social media channels (Leafly & WeedMaps)
• Receive authorization as needed for visitors/contractors.
• Exceptional customer service skills and professional phone manner.
• Receives, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists with other related clerical duties such as photocopying, faxing, filing and collating.
• Other office support and customer service related activities as assigned by management.
• Serve as backup for other departments as needed.
• Must exhibit competency in basic organizational, tracking, and communication skills.
• Must be able to work well independently, as well as with others.
• Must be able to follow basic instructions as well as be able to take constructive criticism from their manager.

Qualifications

• High School Education or GED; Associates Degree preferred.
• Cannabis experience preferred
• Communication Proficiency
• Collaboration Skills
• State driver’s license or State ID card

Additional Requirements

• Must be 21+ years or older
• Must pass any and all required background checks
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the industry

We can't wait to meet you!