Green Leaf MMJ Clinic is a medical clinic located in Chandler, Arizona focused on evaluating patients and providing medical marijuana recommendations to those patients, as appropriate. Our purpose is to provide patients a great office experiencethat is efficient, educational, and affordable while providing the best customer servicein all of Arizona. Our typical patient is over 45 years old and suffering from a chronic debilitating condition. Therefore, compassion, patience, and patient centered care are required traits of our clinic’s team members.
We are currently seeking a positive, friendly, and reliable Patient Educator to join our team. This individual will be part of a team that helps deliver exceptional customer serviceand quality patient education about MMJ. This is a fast-paced environment. The ideal candidate is a kind individual with customer service experience , attention to detail, knowledge of cannabis, and is a self-starter.
The position averages 30/35 hours/week is Monday thru Thursday with start times as early as 8am and the latest we leave is about 6:30 on Wednesdays.
How to apply:
Include the answers to the following questions along with your resume for consideration. This is your opportunity to tell us that you are the candidate that we need!
- Why are you interested in this position?
- What makes you unique from other applicants?
- What is your experience/knowledge of the cannabis industry? We are looking for someone who has an understanding of how patients receive an MMJ Card, the dispensary experience, and different methods patients medicate themselves, cannabinoids, terpenes...
- Does good customer servicecome natural to you?
Responsibilities and Duties:
Include but not limited to:
- Educate patients about cannabis. Many of our patients are brand new to the medicine and have many questions. You need to have accurate knowledge of MMJ.
- Answer the phone, return phone calls, check messages, place reminder calls to patients
- Schedule patients and provide patient education around the appointment process
- Welcome patients by warmly greeting them while checking them in
- Assist with properly maintaining patient files, preparing patient charts, reviewing charts for completeness, and maintaining patient confidentiality
- Accurately process payments from patients, issue receipts, and maintain log of transaction for each day
- File patient marijuana card applications with the state of Arizona
- Maintain compliance regarding the management of patient records and the strictest confidentiality
- Send out emails to patients and make appointment reminder calls
- Demonstrate the ability to effectively deal with stressful situations in a calm and productive manner, while maintaining the highest degree of customer satisfaction
- Sending and receiving faxes
- Light cleaning
- Demonstrated ability to conform to all HIPAA regulations and maintain strict patient confidentiality
Ideal Candidates Possess the Following Qualifications and Skills:
- Great grammar
- Exceptional customer service skills
- A knowledge of and passion for the cannabis industry
- Experience with chronic care patients (oncology, pain clinics, etc.)
- Experience managing spread sheets
- Experience with processing payments
- Desire to help those around you
- Professional attitude
- Ability to successfully communicate with others, excellent written and verbal communication skills
- Analytical skills: basic math functions and proficient in computer systems
- Ability to function as part of a team, have a strong sense of urgency, enjoy interacting with others and willingness to learn
- Ability to multitask and work in a fast-paced environment without getting stressed
- Adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance
- Have we mentioned GREAT CUSTOMER SERVICE.This is crucial at our clinic.
Job Type: Part-time
Job Type: Part-time
Experience:
Education:
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