Patient Consultant / Retail - Cannabis / Marijuana Dispensary

Patient Consultant - Espanola:

The Patent Consultant is a critical part of the NMNM team, helping to support and inform our patients. The patient consultant works at the retail counter and is responsible for sales and informing patients about medical cannabis products, strains, dosing, etc. Exemplary customer relations, sales experience and knowledge of medical cannabis are essential to this position. In addition, the Patient Consultant must be professional, compassionate, organized, a team player, and have good communication skills. Tasks will include a variety of things such as sales, patient consulting, taking inventory, compliance, data entry, etc. The position requires attention to detail, general computer skills, and the ability to perform in a fast-paced, goal-oriented environment. New Mexico has strict product tracking and content testing standards. Compliance and adherence to procedures and policies is critical.

Duties:

• Report to Store Manager and Assistant Store Manager.
• Be professional at all times.
• Excellent communication.
• Be a leader and champion of company values, mission and culture.
• Maintain high level of presentation, customer service, and compassion to all patients.
• Knowledge of and adherence to HIPAA rules and all Company policies related to patient privacy and confidentiality.
• Maintenance and processing of patient records.
• Knowledge of and adherence to Store and Company policies and procedures, including safety, emergency, compliance, etc.
• Strict adherence to all laws.
• Knowledge of medical cannabis, cannabinoids, terpenes, cannabis derived products, concentrates, strains, dosing, etc.
• Customer service and sales.
• Assist in proper and safe storage of cannabis products.
• Opening and Closing of the Store.
• Flexible schedule, ability to work weekends and holidays.
• Assist in cleaning and maintaining dispensary.
• Assist in labeling product.
• Inventory and Data entry.
• Responsible for assisting with audits and inspections.
• Communication via email.
• All other responsibilities that are required of the job as specified by the Company.

Job Requirements:

• You must be able to pass a Federal and NM State background check according to the requirements of NMAC 7.34.4.8(H)(2). (Note: Please refer to requirements below).
• You must have a minimum of 2+ years of customer service and/or sales experience.
• You must have a high-school diploma or GED.
• Good understanding of both the Microsoft Office Suite (i.e., Word, Excel, PowerPoint) as well as Google Products (i.e., Gmail, Calendar, Drive, etc.).
• Excellent Customer Service skills.
• Excellent written and verbal communication skills.

NM 7.34.4.8(H)(2)

Disqualifying convictions: Individuals convicted of a felony violation of Section 30-31-20 (trafficking of a controlled substance); 30-31-21 (distributing a controlled substance to a minor); 30-31-22 NMSA 1978 (distributing a controlled substance); or a violation of any equivalent federal statute or equivalent statute from any other jurisdiction, shall be prohibited from participating or being associated with either a non-profit producer licensed under this rule, an approved laboratory, an approved manufacturer, or an approved courier. If an individual has been convicted of a felony violation of the NM Controlled Substances Act other than Sections 30-31-20 through 30-31-22 NMSA 1978, or has been convicted of any equivalent federal statute or equivalent statute from any other jurisdiction, and the final completion of the entirety of the associated sentence of such conviction has been less than five years from the date of the individual’s anticipated association with the production facility, then the individual shall be prohibited from serving on the board of a licensed non-profit producer, or working for the licensed producer, or approved entity. An individual who is disqualified shall be notified of his or her disqualification. If an individual has been convicted of more than one felony violation of the above-cited sections of the NM Controlled Substances Act or an equivalent federal statute or equivalent statute from any other jurisdiction, the individual shall be notified that he or she is permanently prohibited from participating or being associated with a licensed non-profit producer, approved manufacturer, approved laboratory, or approved courier. Any violation of this subsection shall result in the immediate revocation of any privilege granted under this rule and the act.

Physical Demands:

The employee is occasionally required to sit, balance, kneel, crouch or stand for prolonged periods of time and complete repetitive movements. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel:

No travel is expected for this position.

Position Type/Expected Hours of Work:

This is a full-time position. Hours are typically 930am - 630pm. You may have to be available to work Saturday 930am - 530pm. Work schedules are subject to change.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Classification:

Non-Exempt

Base Pay:

$14 / Hour

Job Type: Part-time

Salary: $14.00 /hour

Experience:

• Retail Sales: 1 year

Education:

• High school or equivalent

Required work authorization:

• United States