Green Thumb Industries (GTI) is a Chicago-based cannabis company operating successfully in 5 states around the country. We are comprised of accomplished professionals, world-class entrepreneurs, and philanthropists, who are driven by the dual commitment to helping medical cannabis patients and the communities we serve. GTI’s team has proven experience operating successful businesses, long-term expertise in adhering to sustainable business practices, and a deep understanding of the law with regard to the regulatory process surrounding medical cannabis.
We are a team of people inspiring and empowering others to live their best lives. We are committed to progressing positive social change and providing dignified access to safe and quality cannabis nationwide while giving back to the communities we call home.
The Role
Join our RISE team in Spanish Springs as a Patient Care Specialist. In this role, your main responsibility will be to assist patients in selecting appropriate medical cannabis products for their needs and are the product expert on duty at the store. Patient Care Specialists engage in one-on-one interaction with patients from the time they walk into the retail area until they check out and exit the store. Compliance with applicable rules and regulations as implemented by the state and GTI, RISE Spanish Springs's parent company, is required.
Our ideal Patient Care Specialists should be friendly and upbeat, much like a barista in your favorite coffee shop. It's our hope that our patients are drawn to our Patient Care Specialists and RISE because of our service, our products and our approachable and knowledgeable demeanor.
Responsibilities
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Help customers in the retail location in accordance with RISE's mission, vision, goals, and objectives
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Follow established policies for sales and customer service to ensure customer satisfaction
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Maintain in-depth knowledge of every product and strain in the store
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Help customers make the right choices by knowing how different methods of cannabis consumption affect our patients differently and suggesting dosage starting points and upward titration for inexperienced patients
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Complete any work assigned during scheduled shift including:
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Correct cash handling and discount application
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Verification of proper paperwork, documentation and ID for patients
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Accurate use and maintenance of the Point Of Sale (POS) system; Accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
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Maintenance of hard copy files (when required)
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Assistance in verifying order deliveries for accuracy
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Security measures and safety compliance
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Maintenance of an organized and clean store
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Management of visitor log
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Maintenance of open communication with the management team and other coworkers
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Reporting of employee issues or patient situations
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Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
Qualifications
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Help customers in the retail location in accordance with RISE's mission, vision, goals, and objectives
-
Follow established policies for sales and customer service to ensure customer satisfaction
-
Maintain in-depth knowledge of every product and strain in the store
-
Help customers make the right choices by knowing how different methods of cannabis consumption affect our patients differently and suggesting dosage starting points and upward titration for inexperienced patients
-
Complete any work assigned during scheduled shift including:
-
Correct cash handling and discount application
-
Verification of proper paperwork, documentation and ID for patients
-
Accurate use and maintenance of the Point Of Sale (POS) system; Accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
-
Maintenance of hard copy files (when required)
-
Assistance in verifying order deliveries for accuracy
-
Security measures and safety compliance
-
Maintenance of an organized and clean store
-
Management of visitor log
-
Maintenance of open communication with the management team and other coworkers
-
Reporting of employee issues or patient situations
-
Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
Additional Requirements
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Must be a minimum of 21 years of age. Must be and remain compliant with any and all legal or company regulations for working in the industry
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Must pass all required background checks
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Must be able to available to work all 7-days a week between the hours of 9AM-8PM
Working Conditions
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While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
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Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
We can't wait to meet you!