LeafLine Labs is one of two MN registered medical manufacturers, located in Cottage Grove, MN. We focus on using controlled environment agriculture and hydroponic growing techniques to produce various strains of cannabis that is turned into extraction based medicine for very sick Minnesotans.
The Patient Care Coordinator (PCC) is responsible for being the front end of LeafLine Labs both on the phone and the first person the patient is greeted by at our Patient Care Centers. The PCC will provide excellent service and support LeafLine Labs commitment to Patients First. Always.
We have two part-time PCC positions open, one in St. Paul and one in Eagan. Both will work most Saturdays and one or two weekdays per week. Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
Job Duties:
- Greet and check in patients upon arrival
- Ability to navigate between patient databases
- Answer phones, questions that patients have and redirect to team where needed
- Make appointments and confirm patient in state registry
- Ability to problem solve both individually and with team
- Know, understand and act in compliance with state regulation
- Respond to patient call questions and concerns in a patient focused manner
- Ability to follow SOP’s (Standard Operating Procedures)
- Ability to communicate effectively and work well with others
- Work towards meeting department goals around efficiencies, yields, and cost
Required Qualifications:
- High School Diploma / G.E.D.
- Excellent communication skills
- Exemplary telephone and computer skills
- Professional with attention to detail
- Minimum one year experience of customer or patient service
- Willing and able to work some Saturdays
- Ability to work in a healthcare office environment including ability to lift at least 20 lbs
- Ability to understand and communicate in English
Preferred Qualifications:
- Vocational / Technical Training or Associate Degree
- Experience in healthcare
- Call center experience is a plus
Job Type: Part-time
Experience:
- of customer or patient service: 1 year (Required)
Education: