Position Overview
The Patient Consultant works within the Patient Care department team to ensure excellent patient service, provide effective patient consultations, and ensure the distribution of only quality products to patients. The Patient Consultant assesses the individual needs of patients, provides superior product knowledge, and conducts sales transactions efficiently and accurately.
Essential Job Functions
- Provide exceptional service for all patients
- Assess individual patient needs by asking patients questions regarding their medical conditions and symptoms, carefully listening to patient responses, and further clarifying as needed to determine what type of alternative care might support their conditions
- Participate in continuous training on medical conditions, symptoms, and alternative healing therapies
- Always communicate with sensitivity and respect for patients, staff, and visitors
- Ensure adherence to patient confidentiality guidelines as provided in employee training
- Address patient issues, utilizing the Patient Services Manager or Patient Care Assistant Manager when appropriate
- Perform opening and closing procedures
- Ensure departmental and dispensary compliance to internal, local and state policies
- Ensure adherence to hygiene and sanitation guidelines
- Ensure the accuracy of assigned cash register till
- Prevent the diversion of medical cannabis to anyone other than authorized patients
- Communicate regularly with the Patient Services Manager and Patient Care Assistant Manager to satisfy department needs and patient feedback
- Maintain the overall appearance, organization, and cleanliness of the department and service counter areas
- Attend daily pre-opening meetings
- Perform other duties as assigned by the Patient Services Manager or Patient Care Assistant Manager
Requirements
- Two years or more prior experience in retail sales or similar environment
- Excellent communication and customer service skills
- Knowledge of medical cannabis strains and applications
- High school diploma or GED
- Basic computer operating skills
- Basic math skills
- Passion to serve people with debilitating conditions
- Ability to qualify for an agent identification card issued by the MMCC.
- Ability to pass a FBI Background check
Preferred Skills/Abilities
- Prior experience working within the medical cannabis industry
- Prior experience working with medical patients
Job Type: Part-time
Salary: $15.00 to $18.00 /hour
Experience:
- Customer Service: 1 year (Preferred)
Education:
Work environment:
Communication method(s) used:
- In person
- Phone
- Chat
- Email