Job Description
The responsibilities of the Patient Care Advocates (PCAs) within Garden Remedies, Inc. (GRI) broadly embrace the key areas described below. The most critical role is to ensure outstanding customer service and cannabis knowledge within our adult use cannabis dispensary. Working within a team, the PCAs are the point of contact for all patients/customers at our dispensary. Outstanding communication skills, the ability to assess our customers’ needs and providing detailed information about our products is required. Our PCAs will assist in developing GRI’s brand: you will be required to deliver GRI’s customer service standards and to exceed our customers’ expectations.
Duties:
- Provides high level boutique customer service that consistently exceeds customers’ expectations.
- Accountable for accurately utilizing the Point of Sale system, inventory management and the MA state databases.
- Follows and executes compliant practices adhering in accordance with state regulations and GRI’s standard operating procedures.
- Promotes a work environment that is positive, customer-service oriented, and rooted in education
Responsibilities:
- Maintains extensive knowledge of the cannabis industry and GRI’s products
- Engages with consumers to better understand the consumers’ desired experience so that they can make informed product recommendations to best suit the needs of the customer
- Remains knowledgeable of GRI’s product inventory and is able to easily explain the benefits of the specific products and the methods of titration in a way that is understood by all customers
- Maintains a level of intellectual curiosity regarding the benefits of cannabis medicine.
- Practices fine dining level customer service by providing extraordinary attention to the customers needs while communicating information of products honestly. Must go above and beyond to try and effectively answer customers questions and concerns.
- Practices empathetic client care utilizing active listening, eye contact, welcoming body language and warm tone of voice. Must be sensitive to different customers needs and be able to adapt accordingly.
- Is knowledgeable about MA compliance and reporting regulations and how it relates to customer purchasing limits.
- Maintains a clean, safe, and well merchandised store environment.
- Acknowledges any inventory issues and properly reports them to management.
- Completes other duties as assigned in a timely and appropriate manner.
Qualifications:
- Has cannabis knowledge and is up to date on current trends in the industry
- Three years’ retail experience in a team environment
- Familiar with online databases, Point-of-Sale inventory and cash management
- Ability to creatively cultivate long-term customer relationships and maintain a positive attitude in a high traffic retail environment.
- Fun attitude and strong work ethic.
- Intellectual curiosity specifically in regards to cannabis medicine
Supervision:
- Works under the general supervision of the dispensary’s management team
- This position is not responsible for supervising other employees
REQUIRED SKILLS
- At least 21 years of age.
- Bachelor’s degree required (or commensurate experience).
- Demonstrated passion to serving the medical and adult-use cannabis community.
- Excellent communication and customer service skills
- Computer operating skills
- Must be able to pass a background check
- Must not have been convicted of any felony offense
- Medical marijuana and recreational marijuana product knowledge highly desirable
- Experience in a complex, fast-paced environment
- Ability to genuinely and respectfully connect with customers and patients
- Desire to learn more about cannabis
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory and team-building skills
- Ability to pass all required background checks to work with cannabis
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships both internally as well as in the community
- Ability to handle confidential and sensitive information
- Ability to work a flexible work schedule including nights, weekends and holidays.
- Knowledge of and experience with POS systems and cash handling
Job Type: Full-time
Education:
- High school or equivalent
Location: