Patient Care Advisor

Ponderosa Releaf is a growing medical marijuana retail storefront. We are well known for our exotic flower (copper-top) strains, superb products and pricing, and exceptional customer service. We are looking to add a team member who is always looking to further their knowledge in this business with excellent customer service/retail experience (marijuana industry experience is always a plus but not required), open availability, and a great attitude.

Job Summary

Patient Care Advisors welcome customers with an exceptional service mindset and assist with assessing patient needs. Patient Care Advisors provide guidance on product and pricing information. The Patient Care Advisor is an ambassador for our company and represent the very best we offer.

Responsibilities and Duties

Welcome visitors and patients by warmly greeting them, in person or on the telephone; check patient’s state allowance with Arizona Department of Health Services Verification System, and answer or direct inquiries through proper channels when needed.

Provide Arizona medical marijuana patients educational resources and information on the strains, methods of administration, effects, and precautions related to their consumption of medical marijuana products.

Accurately process payments from customers; issue receipts, refunds, credits, and provide customers cash change when necessary.

Establish or identify prices of goods and/or services; tabulate costs and/or promotional pricing using calculator, cash register, and/or optical price scanners.

Operate a cash register. Itemize and total purchases by recording prices, departments, taxable and nontaxable items.

Assist in maintaining a safe, clean and professional working environment.

Balance cash drawer by auditing cash at beginning and end of shift to ensure that amounts are correct and that there is adequate change.

Establish, develop, and maintain relationships with current and prospective customers to generate business for dispensary.

Manage oversight and chain-of-custody of all products within assigned workstation.

Clean and stock the sales floor.

Weigh and record product quantities with precision and accuracy.

Maintain compliance regarding the management of patient records and all materials containing patient personally identifiable information.

Qualifications and Skills

• At least 21 years of age

• High school diploma or GED

• Previous retail experience; cannabis sales experience preferred

• Proficiency in MS office products and POS (cashier) systems

• Proficiency handing cash register arithmetic and calculating weight conversions

• Must be able to occasionally lift 40+ pounds Position Summary Duties and Responsibilities Qualifications

• Able to sit or stand for extended periods of time

• Applicant must consent to a criminal background check pursuant to A.R.S. § 36-2804.01 and A.R.S. §36-2801.10

• Must have a valid Arizona Driver License

Job Type: Full-time

Salary: $12.00 to $13.00 /hour

Experience:

• Customer Service: 1 year (Required)

Education:

• High school (Required)