POSITION SUMMARY
The Patient Advocate must provide superior customer service and educational guidance to registered patients and caregivers. The Patient Advocate must arrange and package patient orders, record sales in the ADP/POS system, and handle cash and credit card transactions. The Patient Advocate must maintain an organized environment and facility appearance. This is part-time position and requires weekend and night shift availability.
BENEFITS SUMMARY
- Insurance: TBD
- Sick Days: Yes
- Other: Discounts, Special Promotions and Cross-Training
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
Experience in a sales environment preferred. Accurate data-entry and record keeping. Ability to answer multi-phone line system. Strong attention to detail, organizational skills and time management abilities. Superior customer service skills. Ability to work in a fast-paced, changing and challenging environment. Proficiency in windows-based software, Point-of-Sale software and Internet navigation. Knowledge of customer marijuana policy and law. Ability to make decisions as necessary with oversight when needed.
CORE JOB DUTIES
- Customer Service and Facility Upkeep:
- Greet patients and caregivers as they enter the dispensary. Provide orientations and tours for first time patients;
- Communicate with Patient Coordinator to maintain patient traffic flow, minimize wait times, and maximize sales and patient satisfaction;
- Package patient orders while ensuring proper quantity, weight, labeling and discounts are applied;
- Respond to and resolve patient requests, complaints or compliments in person, through email and on the phone requesting supervisor support as needed;
- Maintain organization of dispensary and waiting room through daily upkeep and light cleaning;
- Maintain quality and appearance of product through removing shake and stems, while checking for defective mold, mildew, expiration dates or defective products; and
- Prepare patient and caregiver online and pre-orders.
- Payment Processing
- Package and label patient orders while ensuring proper weight, labeling, and discounts are applied;
- Process payment for all patient and caregiver purchases and provide a receipt for each purchase;
- Record specific requests, preferences and notifications for patients and caregivers using the ADP/POS system;
- Maintain organization of cashier counter through daily light cleaning;
- Medical Marijuana Education and Guidance:
- Maintain knowledge of all medicine, products and services provided, as well as applicable state and local laws;
- Educate patients and caregivers on medication options and methods, strain information, medicine effectiveness for specific ailments and cultivation methods;
- Provide educational materials and resources for patients and caregivers as needed;
- Record specific requests, preferences and notifications for patients and caregivers using the ADP/POS system; and
- Maintain awareness of patient input and suggest changes to improve service or product.
- Documentation:
- Ensure accurate information is recorded for all patient and caregiver registration, sales and preferences;
- Communicate inventory levels with Patient Advocate to maintain accurate menus and update menus as needed; and
- Coordinate with the Dispensary Manager as needed.
- Safety and Security
- Maintain a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and the facility.
- Additional duties as required
JOB TASKS
The following tasks are not a complete itemization of your job duties, but a guideline to scheduling your workload.
Daily:
- Assist in start of day and end of day procedures, stock products and supplies, arrange displays, open and close register, etc.
- Count cash drawers, stock packaging and labeling supplies, arrange cashier counter;
- Package and label all items purchased
- Greet and escort patients and caregivers from waiting room to dispensary.
- Provide superior customer service and education to patients and caregiver.
- Notify Dispensary Manager of inventory levels to ensure accurate menu information.
- Update product menus as necessary.
- Prepare pre-orders and online orders.
- Maintain and organize dispensary through daily upkeep and light cleaning.
- Assist the Dispensary Manager with research, communications or any other assigned projects/tasks.
Weekly:
- Stay informed and knowledgeable about state and local laws, and industry news.
- Ensure facility organization and cleanliness by performing light cleaning.
- Follow-up with patients and caregivers about specific product or service requests.
- Assist management in product inventory and/or adjustments.
- Monthly:
- Participate in Cultivate Holdings, Inc. discussions and provide suggestions for improving product availability, patient and caregiver satisfaction and/or Cultivate Holdings, Inc policies and procedures.
- Attend staff meetings as scheduled.
JOB SCOPE
Operates with direct supervision from Dispensary Manager. Follows established policies and procedures, contributes to the development of new concepts, policies and procedures as necessary to perform job duties and tasks.
DISCRIMINATORY PRACTICES PROHIBITED
To provide equal employment and advancement opportunities to all individuals, employment decisions at the company are based on merit, qualifications, and abilities. The company complies with all Equal Employment Opportunity Commission (EEOC) guidelines. The company does not discriminate in employment opportunities or practices on the basis of: Race, national origin or ethnic background; height and weight; credit rating or economic status; religious affiliation or beliefs; citizenship; marital status, civil partnership or number of children; age; gender, gender identity, or gender expression; sexual orientation; security/background checks for certain religious or ethnic groups; U.S. military or veteran status; disability or medical condition; or questions and examinations.
MISSION STATEMENT
The company is a premier distributor of medical cannabis and cannabis products serving the Commonwealth of Massachusetts. We have a highly controlled adaptive operation that will provide a broad range of high quality, fairly priced products. We will bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations and by promoting the clinical efficacy of medical cannabis.
OUR VISION
Cultivate Holdings, Inc.’s vision is dedicated to providing the highest quality medicine, service, and experience to our patients. We are passionate about enhancing the life of our patients and giving back to the community where we operate.
Job Type: Part-time
Salary: $13.00 to $15.00 /hour
Experience:
- Retail Sales: 1 year (Preferred)