ABOUT DIXIE BRANDS, INC.
Located in Denver, Colorado, Dixie Brands, Inc.,(Dixie) through its affiliates across the country, has been formulating and producing award-winning THC and CBD-infused products since 2009. What began as a single flagship product, the Dixie Elixir (a THC-infused soda), has now expanded to over 30 different products across over 100 SKUs, representing the industry’s finest edibles, tinctures, topicals and connoisseur grade extractions. In addition, Dixie Brands has launched two new cannabinoid product lines: Aceso, is a suite of “hemp 2.0” products designed to provide general wellness and relief from minor aches and pains as well as mild-anxiety. Therabisis a pet supplement formulated by an experienced veterinarian and designed to provide pets, and their owners, with relief from itching and mild-anxiety as well as providing greater joint mobility. To find out more about Dixie’s innovative products, or about how Dixie is building the future of cannabis, please visit us at http://www.dixiebrands.com.
Job Description: Order Coordinator - Fulfillment
Responsible for fulfilling and shipping all orders for the Logistics Department of Dixie Brands and following all procedures and process necessary to ensure orders and invoices are processed timely and accurately. curately.
Essential Job Functions
- Accurate order fulfillment and packaging for all Dixie customers.
- Completion of all tasks and projects within stated timeframes.
- Identify and resolve issues in order process through vigilant monitoring of the various queues and order states.
- Manage and escalate orders as required to meet customer commitments.
- Analyze order information, obtain proper updates from necessary parties, and communicate with necessary parties to ensure order detail and documentation is updated and entered in system appropriately.
- Troubleshooting unforeseen and varying situations to determine and engage the appropriate resources to meet customer commitments.
- Compose correspondence using excellent written communication skills
- Communicate both written and orally with multiple departments including Sales, Customer Service, Management
- Provide communication to internal and external customers regarding the status of the orders when appropriate.
- Analyze and perform root cause analysis of the daily invalid and rejected orders to address and resolve issues.
- Additional duties as assigned by management
Job Requirements
- General knowledge of MS Office software with the ability to learn other databases as required. Knowledge of Sales is beneficial but not required.
- Ability to analyze, review and perform order entry on METRC and LeafLink
- Ability to handle and effectively prioritize multiple competing demands on a daily basis in a high volume department
- Ability to function independently as well as actively participate in a team environment
- Ability to effectively present information and respond to questions from groups of managers, clients and customers.
- Professionalism and discretion in dealing with sensitive and confidential information
- Customer Service Attitude
- Self-Starters/Quick Learner
- Multi-Tasker – comfortable with a fast paced environment
- Analytical Thinkers – for issue resolution
- Results oriented mindset
- Ability to communicate effectively (written and oral) with both internal and external customers in a proactive and professional manner.
- Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service and results.
Required Qualifications
- Superior written, verbal communication and customer service skills
- Ability to effectively understand the overall process from contract-to order entry-to billing-to collection
- Ability to effectively present information and respond to questions from groups of managers, clients and customers.
- Advanced problem solving skills to resolve and propose solutions and improvements.
- Ability to effectively analyze various situations and provide resolution in a timely manner
Education And Experience
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Supervisory/Managerial Responsibilities
No Supervisory responsibilities with this position.
Travel Requirements
None
Job Type: Full-time
Salary: $12.00 /hour
Experience: