Office/Facilities Manager for CA Premier Cannabis Laboratory

Office/Facilities Manager for CA Premier Cannabis Laboratory

The PharmLabs brand is a rapidly expanding, multi-state network of ISO 17025 accredited cannabis analytical testing laboratories. Come join the Green Rush!

PharmLabs is a well established and well-known ISO/IEC 17025:2005 accredited testing laboratory that holds a CA State license with the Bureau of Cannabis Control.

We are looking for an experienced office manager with excellent interpersonal skills and a passion for ensuring safe cannabis for California’s newly legal market.

The role is multifaceted and includes office management, client relations, sales, sample intake and ensuring smooth day-to-day operations. See the position summary below for more details.

PharmLabs Coachella location is the only operating and accredited cannabis laboratory in the entire Coachella Valley. The City of Coachella and the surrounding municipalities in the Coachella Valley are estimated to produce the majority of cannabis and cannabis-derived products for the State of California. The incumbent will play a key role ensuring safe products are available to the Nation’s new epicenter of the Green Rush.

Nestled in the valley, Coachella is located near the Joshua Tree National Park, the Salton Sea and the resort city of Palm Springs. There are plenty of opportunities for outdoor activities so that you may take advantage of the beautiful, dry climate. On average, there are 274 sunny days per year in Coachella and an average of 3 inches of rain annually. The city is experiencing rapid growth, but real estate market remains some of the most incredible values in California.

Position Summary:

Our ideal candidate is computer savvy, great on the phones and loves interacting with a diverse group of people. Our clients come from a wide variety of industries and cannabis science knowledge, so strong interpersonal skills are a must for this position.

Being well versed in the Emergency Regulations released by the Bureau of Cannabis Control under the MAUCRSA is an important part of this role. As regulations continue to change with state legislature, it will be important to stay up to date and understand how changes can affect our services and day to day operations.

As the face of PharmLabs, our ideal candidate would serve as a brand ambassador; answering phones, responding to email inquiries and greeting walk-in clients. Knowledge about our testing services and cannabis products will be an important part of this role to help support to our clients successfully. An understanding of the basics of chemical and biological analytical chemistry is important to communicate testing results with clients and describing our services.

Candidates must be detail oriented. Part of this role is the intake of client test samples and inputting them into the Laboratory Information Management System as well as ensuring products are correctly labeled for testing by the Laboratory staff.

To maintain the independence of the laboratory, and under current regulations, laboratory staff can not be employed by or have ownership in any other cannabis license type.

Essential Duties and Responsibilities:

• Answer incoming calls, determine the purpose of calls and transfer calls as necessary.
• Greet walk-in clients
• Provide proper information about testing and our services to clients
• Check in all client test samples and input them accurately into LIMS
• Assist with integration of test samples and spreadsheet creation for test samples
• Support Social Media efforts, posting and responding on behalf of the brand and creation of content for centralized social media efforts.
• Sending new client welcome emails
• Adding new client emails to the newsletter distribution list
• Contributes to Monthly Newsletter
• Clean floors, bathroom, dusting and empty trash
• Track office supplies needed and report to Operations Manager
• Refill office educational information as needed
• Take and deliver messages
• Monitors visitor access to the Laboratory
• Interacts and coordinates with various vendors
• Provides ongoing support to Laboratory staff
• Receives, sorts and distributes mail; prepares outgoing mail and ensures it is mailed
• Receives and processes deliveries
• Drafts correspondence, generates reports and other documents
• Attends industry events and mixers
• Creates and maintains forms necessary to the operation of the Laboratory
• Ensures reception area is well maintained, neat and clean
• Performs a variety of other duties as assigned

Benefits include: Paid Time Off, Holiday Pay, Sick Pay, an exciting work atmosphere

As PharmLabs expands throughout California and the nation, opportunities for exceptional employees to relocate or advance may become available. Through science and strong leadership, we’re looking to make history.

If you have top-notch customer service skills, describe yourself as detailed oriented, have basic knowledge about the cannabis industry, and are interested in joining the front lines of this growing industry submit your resume and cover letter today.

Job Type: Full-time

Experience:

• Office Manager: 2 years (Required)

Education:

• Associate (Preferred)

Job Location:

• Coachella, CA (Preferred)