Description
WSLCB Vision
Safe communities for Washington State
NOTE: This recruitment will be also be used to create a candidate pool to fill future vacancies as they occur.
Who we are
Promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws
At the Washington State Liquor and Cannabis Board (LCB) we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
The LCB is announcing an opportunity for an Office Assistant 3 (Front Desk) position in the Licensing and Regulation Division at the headquarters building in Olympia, WA. This position supports the mission of the LCB and Licensing Division's responsibilities by independently performing various clerical duties using complex problem-solving skills under general supervision. This position is responsible for covering the LCB headquarters front desk reception area to include greeting walk-in customers, answering and directing phone calls and assisting the Customer Service Unit. The successful candidate will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintain manuals and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Position may perform specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.
Duties
Greets guests
Assess the various needs and purposes of the guests and direct them to the proper resources in order to address their needs
Answer inquiries about the agency
Answer phone and direct all calls appropriately
Take and deliver messages
Accept checks at the front counter
Keep a log of incoming checks
Uses spreadsheet and data base software to maintain records
Accept and call agency departments for incoming supplies and equipment
Perform data entry
Various duties including processing incoming licensing documents received electronically and through the mail for work flow and record maintenance
Receive certified letters and protest letters
Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency
Qualifications
Required Qualifications:
EDUCATION/EXPERIENCE
High School Graduation Diploma or equivalent
Two years of clerical experience
Preferred/Desired Qualifications:
Accountability To:
Accept personal responsibility for the quality and timelines of work.
Attempt to resolve problems prior to asking for help, including checking the procedures, revisiting steps taken, and making notes for future reference.
Bring issues and problems to the supervisor as necessary.
Acknowledge, correct, and learn from mistakes by evaluating procedures and steps.
Communicate actively to seek solutions by gathering input and feedback from the team members.
Actively seek ways to improve performance including properly documenting procedures, communication with others and training members when needed.
Organization:
Recognize the importance of being organized and timely.
Prioritize work on an hourly, daily, or weekly basis as appropriate.
Pay attention to deadlines.
Communication:
Maintain professionalism in all conduct, including interacting with other coworkers and customers.
Appropriately using body language, facial expressions, and vocal inflection and tone to assist in communication.
Remain open and consider others perspectives.
Actively listen and participate in discussions and activities to improve efficiency.
Serving Customers Well:
Provide and meet the customer's needs and expectations internally and externally.
Building and Maintaining Teamwork:
Treat everyone professionally and with respect.
Seek ways to work harmoniously, creating a productive team environment.
Offer help and provide assistance when needed
Supplemental Information
HOW TO APPLY
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so WILL result in your application being disqualified:
1. Current Resume
2. Letter of Interest detailing your interest and qualifications for this position
3. Three to four professional references including a current or recent supervisor/manager with current phone numbers and email addresses.