arrow_back_ios_newBackOffice Assistant 3

Office Assistant 3

Job ID: 1721
Company: State of Washington Liquor and Cannabis Board
Location: Olympia, WA
Salary: $2,313 - $2,984 a month
Number of Vacancy: 1
Employment Type: Not Specified
Posted: 30+ days ago

Job Description:

Description

WSLCB Vision
Safe communities for Washington State

Mission
Promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws

Who we are
We pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.

Your opportunity at a glance
The Licensing and Regulation Division of the WSLCB is announcing an entry-level Office Assistant 3 (OA3) position. Located in the Customer Service Unit, this position is the first point of contact for the agency's customers and the general public and will represent the agency's mission and goals in a positive manner and improve the division's efficiency. As the OA3, you will not only work the front desk reception area but will have the opportunity to work with the customer support unit by process of issue, refunds and withdraws for liquor and cannabis licenses as well as tracking, scanning and indexing documents for Licensing Specialists. If you have the customer service experience and energy to be successful in this role we would like you to apply today!
Duties
Greet guests and answer the phone
Issue liquor and cannabis licenses.
Refund and withdraw licenses
Process incoming licensing documents received electronically and through the mail for work flow and record maintenance
Perform basic bookkeeping duties and help organize office activities
Scanning documents into Oracle and send Local Authority Notices
Filing license documents and floor plans
Qualifications

Required:
High school graduation or equivalent and two (2) years of clerical experience

Preferred/Desired:
Experience entering, modifying and retrieving data accurately from licensing databases
Experience with managing a large workload that involves deadlines, priority setting and multiple tasks
Ability to meet or exceed processing deadlines
Ability to operate a PC utilizing multiple windows applications.
Ability to multi-task, doing computer entry, and analyzing documents at the same time
Ability to communicate orally and in writing with customers in a way that communicates a positive attitude through verbal and nonverbal language
Ability to demonstrate interest, sincerity, and openness in all interactions with customers (internal and external)
Ability to create consistently positive experiences for all customers
Ability to project confidence and respect for all customers
Ability to work cooperatively with others to problem-solve and deliver excellent customer
Supplemental Information
HOW TO APPLY

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.

IMPORTANT: To be considered for this position, you MUST include the following, failure to do so WILL result in your application being disqualified:

  • Completed on-line application
    2. Resume, detailing experience and education as it relates to the position
    3. Letter of interest, describing how you meet the specific qualifications for the position
    4. Three to four professional references to include a current or recent supervisor with current contact numbers and email addresses.

    **A resume will not substitute for completing the "work experience" section of the application.

    The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

    Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

    OTHER
    Applicants for employment with the Washington State Liquor and Cannabis Board should be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

    RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

    As a condition of employment, the candidate accepting this position will be required to comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the union. This means that, as a condition of employment the candidate must either join the union and pay union dues, or pay the union a representational or other fee within 30 days of the date you are put into pay status.

    WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

    For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
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