Job Summary
The Dispensary Associate is responsible for providing outstanding service and care to patients in a positive and friendly environment. The Associate will assist patients with their medical cannabis treatment needs, maintain comprehensive product knowledge, and always provide the highest level of customer service.
Responsibilities and Duties
- Provide exceptional customer service in accordance with established standards.
- Develop and maintain rapport with our patients, vendors, service providers and staff.
- Ensure patients’ concerns and/or questions are solved and answered promptly and efficiently, and communicate patient requests and/or problems to Manager when needed.
- Recommend, select and help locate the proper medicine for patients depending on their individual needs and their physicians’ recommendations.
- Clearly communicate the characteristics and effects of different types of cannabis to patients.
- Ring up sales on Point of Sale System and process cash transactions using BioTrackTHC seed-to-sale software.
- Maintain strict controls to protect organization assets at the direction of management.
- Set up and break down display cases daily. Assist in display maintenance and housekeeping.
- Assist in processing and replenishing merchandise; monitor floor stock and participate in inventory counts.
- Assist potential patients with the application process, and assist existing patients with the order renewal process.
- Perform data entry and manage the patient database.
- Dispensing medical cannabis in Medical Marijuana Use Registry.
- Answer phone calls and forward to the appropriate staff member.
- Book appointments for patients for services they request.
- Maintain a current stock of educational materials, new patient folders etc.
- Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
- Maintain a positive work environment conducive to trust and respect.
- Maintain strictest confidentiality in compliance with HIPAA guidelines.
- Assist with community outreach as directed.
- Perform other related work as required.
Qualifications and Skills
- Previous experience as a pharmacy technician, bank teller, or other work experience with strict compliance standards preferred.
- High school diploma or general education degree (GED) required.
- Retail, cash handling and Point of Sales (POS) experience required.
- Working knowledge of Microsoft Office.
- Experience in medical cannabis industry highly desirable, but not required.
- Must be 21 years old and able to pass a Level 2 criminal background check.
- Excellent oral and written communication skills.
- Proficient computing skills.
- Desire to achieve success and a work ethic to match.
- Ability to think critically and solve problems without direction.
- High level of integrity.
- Ability to learn new systems and processes quickly.
- Extremely high attention to detail.
- Passion for helping people and providing excellent customer service.
- Comfort in a fast-paced, dynamic work environment.
- College degree preferred, but not required.
- Must include cover letter to be considered.
- Military experience is desirable.
Physical Requirements
- Work may require prolonged sitting/standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing. Requires close vision with the ability to see color and adjust focus. Requires lifting up to 50 pounds occasionally.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Experience:
- Retail Sales or Customer Service: 3 years (Required)
Education:
Job Location:
- Palm Harbor, FL (Preferred)
Language:
- English and Spanish (Preferred)