Manager of Infastructure and Applications

I. PURPOSE OF THE JOB

• The Cannabis Control Commission (Commission) is seeking to hire a Manager of Infrastructure and Applications. Under the direction of the Chief Technology Officer, this position is responsible for the management and maintenance of network services, technical support, server administration and local area networks. This “hands-on” position will enable the execution and maintenance of end-user technology to support the day-to-day operations of the Commission. This is done by managing the triage problems to internal and external systems and assuring their resolution. The Manager of Infrastructure and Applications is also responsible for the connectivity & integrity of infrastructure across multiple locations. This includes the management of the Commissions infrastructure architecture and enabling clear telecommunications and while focusing on security.

• The ideal candidate will lead the execution of the technology strategy for the Commission. This position will lead-by-example, by implementing technology for the Commission in partnership with the CTO.

IV. KNOWLEDGE AND SKILLS

• Able to demonstrate a flexible leadership style by being fair-minded, forward-thinking, competent, and inspiring while meeting the needs of a broad range of individuals and situations.
• Able to communicate in a clear and consistent manner across all Commission lines and individuals outside the Commission while maintaining customer satisfaction.
• Able to build constructive working relationships characterized by a high level of acceptance, integrity, cooperation, and mutual regard.
• Able to earn the trust, respect, and confidence of co-workers and customers through honesty, forthrightness, and professionalism.
• Able to accept personal responsibility for the quality and timeliness of work, and for meeting expectations.
• Able to seek opportunities to resolve problems, achieve goals, or otherwise advance the Commission’s mission.
• Ability to travel between sites to assure high availability of technology and systems.

• Comfortable working independently, as well as with teams; and

• Experience working with people from diverse cultural and ethnic backgrounds.

V. EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, Mathematics or related degree. An advanced degree is preferred.
• 5-7 years’ experience in the field of Information Technology with at least three in a supervisory capacity.
• At least 2 years’ experience developing and executing maintenance on systems for medium sized or large company or public Commission.

V. SALARY RANGE | $60,000 - $80,000 Benefits Package: The Commission is pleased to offer a comprehensive benefits package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process. This position is non-civil service. This position is an exempt position. The overall benefits available include: paid vacation, sick and personal leave time, health, dental and vision insurance through the Commonwealth’s Group Insurance, and optional pre-tax Health Savings Account plans. In addition, the Commission provides employees the opportunity to elect life insurance, long-term disability insurance, deferred compensation savings, tuition remission and pre-tax commuter account plans, along with other programs. The Commission employees also participate in the Commonwealth’s State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information: http://www.mass.gov/treasury/retirement/state-board-of-retire/. Commitment to Diversity: The Commission is committed to building a diverse staff across its entire agency and at all levels. The Commission is an equal opportunity/affirmative action employer. Application Process and Deadline: The Commission encourages interested candidates that meet the minimum requirements for experience and skills to apply for this position. Interested candidates should submit a cover letter and resume by e-mail no later than Friday, May 18, 2018. The application package should be submitted to: CannabisCommission@state.ma.us Please include the position title in the subject line: Cannabis Control Commission Manager of Infrastructure and App. Submissions are due by 5:00 pm (e-mail) on May 18; late submissions may be considered solely at the discretion of the Commission.
Notice of Required Background Check – Including Tax Compliance: The Commission requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such background check is not initiated until: 1. A candidate is invited to a second or subsequent interview, and 2. The candidate has signed the Background Check Authorization Form and related releases. This background check includes a Criminal Offender Record Information (CORI) check, Federal IRS and Department of Revenue state tax compliance on all prospective employees as a condition of their employment. Candidates with advanced degrees and professional licenses may have these credentials verified. Individuals other than those references provided by a candidate may be contacted in the course of completing a full background and qualification check. Those candidates invited to interview will be contacted by the Commission. Unfortunately, due to the anticipated high volume of applicants for this vacancy, we are unable to provide status updates to specific individuals.

Qualifications

II. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Under the direction of the CTO, be a “hands-on” leader and manage and support daily IT operations needs for the Commission and the user community;
• Provide guidance to help desk and support staff;
• Communicate with the senior staff for the operational activities and strategic goals;
• Be an IT liaison between the Commission, EOTSS, IT vendors and other agencies within the Commonwealth;
• Forecast hardware and desktop software requirements for the Commission and recommend software, hardware and other system products;
• Manage tangible technical assets and identify replacement when necessary;
• Assure internal and external customer satisfaction with adherence to service levels as determined by the Commission;
• Manage and maintain Network services, Server administration and LAN;
• Manage third-party vendor relationships and service contracts;
• Ensures compliance with all software licensing agreements;
• Triage issues to third party vendors for the Commission’s critical systems, such as the Licensing system, Seed to Sale tracking, and related field software and assure their resolution;
• Maintain a focus on technology confidentiality, integrity, and availability at all times;
• Install and configure hardware, such as servers, routers, switches, and network related equipment;
• Assist in the implementation of the Commission’s asset tracking software and ticket management system;
• Ensures that workstations, telecommunications, operating systems and software applications are operational;
• Manage and maintain the Commission’s technical mobility, including mobile device management, tablets, field staff technology, and assuring availability 24/7.

III. OTHER DUTIES AND RESPONSIBILITIES

• Work collaboratively with other staff to provide excellent customer service;
• Provide automation strategies to reduce effort on managing devices;
• Executes procedures and controls to insure that the Commission’s data is backed-up on a regular basis and stored at a secure location in accord with best practice IT standards and tests the back-up plan on a regular basis;
• Be primary contact for technical issues;
• Test and monitor IT business continuity and disaster recovery plans;
• Be the on-site technical leader for infrastructure projects and support end users and travel various site as required or needed;
• Performs related duties as assigned.

III. SUPERVISORY RESPONSIBILITIES

• Direct daily supervision of personnel may be required.