Position Summary:
Urbn Leaf, the new standard in licensed dispensaries is now searching for a Manager for our in-house delivery operation. We are seeking hip and talented individuals with a keen sense of appropriate professional demeanor and dress for an upscale dispensary. We expect exceptional customer service skills with experience within the cannabis industry, or as an alternative, a strong background in hospitality, retail merchandising or management outside the industry.
In order to be considered for employment, please read this ENTIRE post and carefully follow the directions below:
Please, NO CALLS to the store regarding employment - all communication will be done via email . We receive a very high volume of applications daily and are unable to respond individually to each and every one. All applications are given a thorough review, and if we are interested in a candidate, we will contact them directly.
All interested applicants, please respond through this ad. Please email your resume in a reply to this post to be considered for an interview. In the subject line of this email, please put the position(s) you are interested in applying for.
** If you do have previous work experience in the cannabis industry, please make sure to provide a detailed work history somewhere within either your email or resume .
** Including a link to any social media accounts (Facebook, Instagram, Twitter) is highly encouraged. If we feel that you are a good candidate, we will respond to your email with a location and time for interview. Again, ONLY candidates who have followed these directions will be considered.
Job Summary:
The Manager is responsible for the day to day operations of the delivery staff including but not limited to: Dispatchers, pickers, floaters, stockers and delivery drivers. Most time will be spent on the development of staff, training staff, driving sales, ensuring guests received top notch service, upholding the Urbn Leaf brand standards and operating all aspects of the delivery operation under the direction of the Dispensary Manager.
Duties and Responsibilities:
Responsibilities include, but are not limited to:
- Oversee all aspects of the delivery operation
- Ensure deliveries are received, packed and executed in the appropriate timeline
- Ensure drivers maintain all required documentation to conduct deliveries
- Report relevant employee issues to General Manager and HR as needed
- Ensure all technology platforms and menus are updated with our most current information (specials, events, marketing materials)
- Assist Inventory Managers by communicating any needs or new sales trends ensuring we have adequate product stock
- Ensure all opening and closing duties are completed
- Ensure all staff is on time, uniforms are clean and they are well groomed
- Handle all returns, exchanges and employee purchases
- Complete punch edits at the end of each shift
- Ensure that Inventory Controller is notified of all returns, so this may be communicated to the vendor and product replaced or credit given
- Conduct phone and delivery audits to ensure staff is meeting company standards
- Record and report on all applicable statists of the department including but not limited to: labor hours, sales analytics, delivery trends, special/promo results, etc.
- Complete checkouts for delivery drivers ensuring all cash handling procedures are being followed
- Responsible for all cash in delivery drop safe and vault
- Ensure all opening and closing duties are completed and the venue is completely secured before departing for the night or opening in the morning
- Meet with management team to ensure proper follow-up on all action items and address any personnel issues
- Report all relevant operational information to General Manager and Chief Operations Officer
- Make recommendations to General Manager on all pertinent employee issues relating to the company, including first or second interviews for all prospective staff
- Handle customer issues and concerns in a professional and effective manner
- Handle all scheduling and coordinate staff onboarding with HR manager
- Responsible for POS updates and maintenance in conjunction with Inventory Controller
- Collaborate with Human Resources to ensure the venue is compliant with all pertinent employee rules and regulations
- Execute marketing efforts as directed by the Marketing Team
- Ensure that the Urbn Leaf brand is always being properly represented
- Execute quarterly all staff meetings and venue cleanings
- Train and develop employees for our team from within
- Assist with quarterly shift lead reviews, 90-day reviews for new employees as well as employee annual reviews for all line level staff
- Report all inventory discrepancies to Inventory team to properly identify the source of the discrepancy
- Ensure all products are kept on par
- Help set sales goals and incentives for all staff
- Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale
- Read industry publications to keep up-to-date on trends
- Enforce all policies and procedures of venue and the company
- Perform any other duties and projects assigned by Senior Management
Qualifications:
- At least 3 years management experience in high volume establishments with extensive knowledge in the cannabis industry
- Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc
- Must be comfortable learning new skills
- Must have a hands-on, proactive management style
- Must have extensive experience operating a high volume delivery service
Skills and Attitudes:
Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.
Must have ability to:
- Perform all job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Be a clear thinker, remain calm, and resolve problems using good judgment
- Lead by example and ensure that your team executes the game plan laid out for them
- Understand guest service needs
- Work cohesively as a team with co-workers
- Direct staff performance and follow up with corrective action as needed
Education:
Must have one or more of the following:
- Bachelor’s degree (B.A.) from a four-year college or university
- Four years’ relevant experience and/or training
- Equivalent combination of education and experience
Certificates, Licenses, and Registrations:
- Valid California Driver’s License
- Valid California Medical Marijuana Dr.’s Recommendation
- CPR and First Aid certified (must be obtained within 30 days of employment)
Physical Requirements:
- Must be able to stand/walk for up to 6 hours at a time
- Must be able to sit for up to 8 hours at a time
- Must be able to lift at least 50 pounds safely and properly
- Ability to work in a stressful, fast-paced environment
- Must be able to work days, nights, holidays and weekends
Job Type: Full-time
Salary: $46,000.00 to $55,000.00 /year
Experience:
- management: 3 years
- working in the cannabis industry: 1 year
Education:
Location:
License:
- CA Medical Marijuana Dr's recommendation or State MMJ card
Required work authorization: