JOB
NEOGOV is currently working on a system update for applicants who use screen readers. If you are applying with a screen reader and need assistance, please contact Andrea Rivera-Smith @ 505-695-5606. IMPORTANT NOTICE: Attached resumes will not be reviewed or considered. You are required to include your work experience in the Work Experience section of your application. If you have previously included work history on a resume you must transfer your work history into the Work Experience section prior to submitting your application. For more information please visit our website: Employment with the State of New Mexico Purpose of Position: The DOH Level 2 Support position provides technical support for over 3,000 computers and computer systems throughout the state of New Mexico. This position is also responsible for maintaining networking hardware and servers required for operability of all state Public Health Offices, Vital Records Offices, and Public Health Facilities. Infrastructure maintained by this staff facilitates NMWIC, Immunization Services, Jackson Lawsuit dependents, Family Planning Services, Behavioral Health Services, Substance Abuse Recovery Services, the Division of Health Improvement, and the Medical Cannabis Program. As Level 2 support, this position is responsible for the timely and satisfactory resolution of customer service requests that have been escalated beyond Level 1 support. Support is provided to customers in-person, and via telephone, email, a self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve hardware and software incidents and service requests. This position is expected to work within a Service Management Platform, accepting, documenting, and completing tasks that are assigned to their service area. This position resolves service requests including network outages, computer failures, and server crashes. This position installs, configures, and maintains software on servers, workstations, and network infrastructure components within every division. This position is expected to participate as a team member on enterprise-level technical projects, accepting tasks and providing relevant results. This position supports systems that serve the programs that NM residents are dependent upon. This position is a Pay Band ID.
EXAMPLE OF DUTIES
IT Systems Administrator I
MINIMUM QUALIFICATIONS
Associate's Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in end user support, systems administration, network administration or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.Employment Requirements: Must possess and maintain a valid New Mexico Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training. Incumbent will be required to become a vendor (Labware) certified administrator, and successfully complete the certification program.Statutory Requirements: N/A
SUPPLEMENTAL INFORMATION
Benefits: Do you know what Total Compensation is?http://www.spo.state.nm.us/total-compensation.aspxWorking Conditions: Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 40 lbs.Conditions of Employment: Working Conditions for individual positions in this classification will vary based on each agency's utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.Default FLSA Status: Non-Exempt. FLSA status may be determined to be different at the agency level based on the agency's utilization of the position.Bargaining Unit: This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.Agency Contact Information: Angelo Jaramillo, (505) 827-2733.Link to Agency: http://www.health.state.nm.us/Applicant Help/How to Apply: http://www.spo.state.nm.us/State_Employment.aspxFacebook LinkedIn