Job Description
Roles and Responsibilities:
- Manage a team of software support specialists at various locations across the United States
- Organize centralized time management for the team
- Coordinate employee recruitment, management, reviews, and retainment
- Collaborate with software support team to achieve customer service goals
- Learn our software to an intermediate level
- Speak as a software expert during key sales calls and trade shows as needed
- Visit customers for on-site support and/or implementation as appropriate
Job Requirements:
- Experience at a licensed cultivation, processing, or dispensary facility within the cannabis field, preferably a vertically-integrated system where mastery of seed-to-sale processes can be demonstrated
- Direct experience working at a startup company is preferred, otherwise the ability to embrace a startup attitude-- willing to eat, sleep, and breathe our culture
- Experience successfully managing small to medium employee teams
- Experience and/or education in a traditional IT environment is preferred
- Experience with project management preferred, including project management software
- Capacity to manage work goals and meet deadlines whether working on-site, home-office, or traveling
- Ability to manage time and tasks proactively, including electronic communications and calendars
- Tech savvy - must be able to learn software quickly
- Aptitude with common business support programs such as Google Suite, CRM’s, web presentation software
- Goal oriented and motivated by incentives
- Ability to multi-task and work in a fast-paced environment
- Excellent interpersonal communication skills
- College graduate preferred
- Schedule flexibility to accommodate employees and customers across United States time zones
- Willingness to travel within the USA intermittently as needed
Job Type: Full-time
Experience:
- IT Support: 1 year (Required)