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IT Support Specialist Manager

Job ID: 1664
Company: Leaf Logix Technologies
Location: Los Angeles, CA
Salary: Not Specified
Number of Vacancy: 1
Employment Type: Not Specified
Posted: 30+ days ago

Job Description:

Roles and Responsibilities:

  • Manage a team of software support specialists at various locations across the United States
  • Organize centralized time management for the team
  • Coordinate employee recruitment, management, reviews, and retainment
  • Collaborate with software support team to achieve customer service goals
  • Learn our software to an intermediate level
  • Speak as a software expert during key sales calls and trade shows as needed
  • Visit customers for on-site support and/or implementation as appropriate

Job Requirements:

  • Experience at a licensed cultivation, processing, or dispensary facility within the cannabis field, preferably a vertically-integrated system where mastery of seed-to-sale processes can be demonstrated
  • Direct experience working at a startup company is preferred, otherwise the ability to embrace a startup attitude-- willing to eat, sleep, and breathe our culture
  • Experience successfully managing small to medium employee teams
  • Experience and/or education in a traditional IT environment is preferred
  • Experience with project management preferred, including project management software
  • Capacity to manage work goals and meet deadlines whether working on-site, home-office, or traveling
  • Ability to manage time and tasks proactively, including electronic communications and calendars
  • Tech savvy - must be able to learn software quickly
  • Aptitude with common business support programs such as Google Suite, CRM’s, web presentation software
  • Goal oriented and motivated by incentives
  • Ability to multi-task and work in a fast-paced environment
  • Excellent interpersonal communication skills
  • College graduate preferred
  • Schedule flexibility to accommodate employees and customers across United States time zones
  • Willingness to travel within the USA intermittently as needed

Job Type: Full-time

Experience:

  • IT Support: 1 year (Required)