Job Description
We are looking for an enthusiastic and flexible individual with 3-5 years of experience to provide support to end users on a variety of issues. We value critical thinkers, who stay up to date with new developments in both the IT and Cannabis-tech fields. You must be an effective communicator well versed in identifying, researching and resolving technical problems. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.
Job Responsibilities:
Ensure technology is accessible, operational and equipped with current hardware and software. Main activities include:
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Troubleshoot hardware and software
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Be familiar with all hardware, software and network
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Provide orientation to new users of existing technology; train staff about uses of technology
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Provide system support
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Provide recommendations for IT to improve enterprise efficiency
Monitor and maintain technology to ensure maximum access and maximum uptime and reliability including:
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Troubleshoot all technology issues
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Maintain repair and maintenance log and schedule
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install and monitor work stations, connect and set up hardware, load all software, provide network accounts and passwords, monitor security of all technology
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Ensure hardware is stripped and secure before disposal
Qualifications
- Associate's degree in a related area and 3-5 years of experience in the field or in a related area.
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Previous experience with email and internet programs, computer troubleshooting, antivirus and anti-spam techniques;
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Experience with Windows Servers and Windows workstations in a Windows domain;
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Experience with cloud based infrastructure platforms – AWS, Azure, GCP
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Minimum of 3-5 years of experience in coordination and implementation of computer and peripheral systems, to include purchasing, installation, training, troubleshooting, and repair;
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In-depth knowledge of a Windows servers, OSS and MACs;
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Experience with Camera installation and troubleshooting a plus
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Experience with keycard access controls a plus
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Experience with NVR’s a plus
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Ability to work independently, as well as in a team environment.
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Ability to travel to our 4 locations in New York: Amherst, Albany, Liverpool, and The Bronx. Occasional travel to other states may be required.
Additional Information
PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.